import odoo from odoo import Command from odoo.tests import HttpCase from odoo.tests.common import new_test_user from unittest.mock import patch @odoo.tests.tagged("-at_install", "post_install") class TestGetOperator(HttpCase): def _create_operator(self, lang_code=None, country_code=None): operator = new_test_user(self.env, login=f"operator_{lang_code or country_code}_{self.operator_id}") operator.partner_id = self.env["res.partner"].create( { "name": f"Operator {lang_code or country_code}", "lang": lang_code, "country_id": self.env["res.country"].search([("code", "=", country_code)]).id if country_code else None, } ) self.env["bus.presence"].create({"user_id": operator.id, "status": "online"}) # Simulate online status self.operator_id += 1 return operator def _create_chat(self, livechat, operator, in_call=False): channel = self.env["discuss.channel"].create( { "name": "Visitor 1", "channel_type": "livechat", "livechat_active": True, "livechat_channel_id": livechat.id, "livechat_operator_id": operator.partner_id.id, "channel_member_ids": [Command.create({"partner_id": operator.partner_id.id})], } ) if in_call: self.env["discuss.channel.rtc.session"].create( { "channel_id": channel.id, "channel_member_id": self.env["discuss.channel.member"] .search([["partner_id", "=", operator.partner_id.id], ["channel_id", "=", channel.id]]) .id, } ) return channel def setUp(self): super().setUp() self.operator_id = 0 self.env["res.lang"].with_context(active_test=False).search( [("code", "in", ["fr_FR", "es_ES", "de_DE", "en_US"])] ).write({"active": True}) random_choice_patch = patch("random.choice", lambda arr: arr[0]) self.startPatcher(random_choice_patch) def test_get_by_lang(self): fr_operator = self._create_operator("fr_FR") en_operator = self._create_operator("en_US") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id, en_operator.id], } ) self.assertEqual(fr_operator, livechat_channel._get_operator(lang="fr_FR")) self.assertEqual(en_operator, livechat_channel._get_operator(lang="en_US")) def test_get_by_lang_both_operator_active(self): fr_operator = self._create_operator("fr_FR") en_operator = self._create_operator("en_US") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id, en_operator.id], } ) self._create_chat(livechat_channel, fr_operator) self._create_chat(livechat_channel, en_operator) self._create_chat(livechat_channel, en_operator) self.assertEqual(en_operator, livechat_channel._get_operator(lang="en_US")) def test_get_by_lang_no_operator_matching_lang(self): fr_operator = self._create_operator("fr_FR") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id], } ) self.assertEqual(fr_operator, livechat_channel._get_operator(lang="en_US")) def test_get_by_country(self): fr_operator = self._create_operator(country_code="FR") en_operator = self._create_operator(country_code="US") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id, en_operator.id], } ) self.assertEqual( fr_operator, livechat_channel._get_operator(country_id=self.env["res.country"].search([("code", "=", "FR")]).id), ) self.assertEqual( en_operator, livechat_channel._get_operator(country_id=self.env["res.country"].search([("code", "=", "US")]).id), ) def test_get_by_country_no_operator_matching_country(self): fr_operator = self._create_operator(country_code="FR") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id], } ) self.assertEqual( fr_operator, livechat_channel._get_operator(country_id=self.env["res.country"].search([("code", "=", "US")]).id), ) def test_get_by_lang_and_country_prioritize_lang(self): fr_operator = self._create_operator("fr_FR", "FR") en_operator = self._create_operator("en_US", "US") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [fr_operator.id, en_operator.id], } ) self.assertEqual( fr_operator, livechat_channel._get_operator( lang="fr_FR", country_id=self.env["res.country"].search([("code", "=", "US")]).id ), ) self.assertEqual( en_operator, livechat_channel._get_operator( lang="en_US", country_id=self.env["res.country"].search([("code", "=", "FR")]).id ), ) def test_operator_in_call_no_more_than_two_chats(self): first_operator = self._create_operator("fr_FR", "FR") second_operator = self._create_operator("fr_FR", "FR") livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [first_operator.id, second_operator.id], } ) self._create_chat(livechat_channel, first_operator) self._create_chat(livechat_channel, first_operator) # Previous operator is not in a call so it should be available, even if # he already has two ongoing chats. self.assertEqual( first_operator, livechat_channel._get_operator(previous_operator_id=first_operator.partner_id.id) ) self._create_chat(livechat_channel, first_operator, in_call=True) # Previous operator is in a call so it should not be available anymore. self.assertEqual( second_operator, livechat_channel._get_operator(previous_operator_id=first_operator.partner_id.id) ) def test_priority_by_number_of_chat(self): first_operator = self._create_operator() second_operator = self._create_operator() livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [first_operator.id, second_operator.id], } ) self._create_chat(livechat_channel, first_operator) self._create_chat(livechat_channel, second_operator) self._create_chat(livechat_channel, second_operator) self.assertEqual(first_operator, livechat_channel._get_operator()) def test_in_call_operator_not_prioritized(self): first_operator = self._create_operator() second_operator = self._create_operator() livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [first_operator.id, second_operator.id], } ) self._create_chat(livechat_channel, first_operator, in_call=True) self._create_chat(livechat_channel, second_operator) self.assertEqual(second_operator, livechat_channel._get_operator()) def test_priority_by_number_of_chat_with_call_limit_not_exceeded(self): first_operator = self._create_operator() second_operator = self._create_operator() livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [first_operator.id, second_operator.id], } ) self._create_chat(livechat_channel, first_operator, in_call=True) self._create_chat(livechat_channel, second_operator) self._create_chat(livechat_channel, second_operator) self.assertEqual(first_operator, livechat_channel._get_operator()) def test_priority_by_number_of_chat_all_operators_exceed_limit(self): first_operator = self._create_operator() second_operator = self._create_operator() livechat_channel = self.env["im_livechat.channel"].create( { "name": "Livechat Channel", "user_ids": [first_operator.id, second_operator.id], } ) self._create_chat(livechat_channel, first_operator, in_call=True) self._create_chat(livechat_channel, first_operator) self._create_chat(livechat_channel, second_operator, in_call=True) self._create_chat(livechat_channel, second_operator) self._create_chat(livechat_channel, second_operator) self.assertEqual(first_operator, livechat_channel._get_operator())