Hi <OTRS_USERFIRSTNAME>,

the ticket "<OTRS_TICKET_TicketNumber>" is escaleted!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master