# -- # Kernel/Config/Defaults.pm - Default Config file for OTRS kernel # Copyright (C) 2001-2005 Martin Edenhofer # -- # $Id: Defaults.pm,v 1.222 2005/10/31 14:07:29 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # # Note: # -->> Don't edit this file! Copy your needed settings into # Kernel/Config.pm. Kernel/Config.pm will not be updated. <<-- # # -->> All changes of this file will be lost after an update! <<-- # # Attention: # -->> Ticket Settings are in Kernel/Config/Files/Ticket.pm <<-- # -- package Kernel::Config::Defaults; use strict; use vars qw(@ISA $VERSION); $VERSION = '$Revision: 1.222 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -- sub LoadDefaults { my $Self = shift; # --------------------------------------------------- # # system data # # --------------------------------------------------- # # SecureMode # (Enable this so you can't use the installer.pl) $Self->{SecureMode} = 0; # SystemID # (The identify of the system. Each ticket number and # each http session id starts with this number) $Self->{SystemID} = 10; # FQDN # (Full qualified domain name of your system.) $Self->{FQDN} = 'yourhost.example.com'; # HttpType # In case you use https instead of plain http specify it here $Self->{HttpType} = 'http'; # ScriptAlias # Prefix to index.pl used as ScriptAlias in web config # (Used when emailing links to agents). $Self->{ScriptAlias} = 'otrs/'; # AdminEmail # (Email of the system admin.) $Self->{AdminEmail} = 'admin@example.com'; # Organization # (If this is anything other than '', then the email will have an # Organization X-Header) # $Self->{Organization} = 'Example Company'; $Self->{Organization} = ''; # ProductName # (Shown application name in frontend.) $Self->{ProductName} = 'OTRS'; # --------------------------------------------------- # # database settings # # --------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{DatabaseHost} = 'localhost'; # Database # (The database name.) $Self->{Database} = 'otrs'; # DatabaseUser # (The database user.) $Self->{DatabaseUser} = 'otrs'; # DatabasePw # (The password of database user.) $Self->{DatabasePw} = 'some-pass'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=;host=;"; # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") # $Self->{DatabaseDSN} = "DBI:Pg:dbname=;host=;"; # (The database DSN for DBI:ODBC ==> more: "man DBD::ODBC") # $Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}"; # If you use ODBC, no database auto detection is possible, # so set the database type here. Possible: mysq,postgresql,sapdb # $Self->{'Database::Type'} = 'sapdb'; # (The database DSN for Oracle ==> more: "man DBD::oracle") # $Self->{DatabaseDSN} = "DBI:Oracle:sid=$Self->{Database};host=$Self->{DatabaseHost};port=1521;"; # $Self->{DatabaseDSN} = "DBI:Oracle:sid=vingador;host=vingador;port=1521;"; # if needed, oracle env settings # $ENV{ORACLE_HOME} = '/opt/ora9/product/9.2'; # $ENV{ORACLE_HOME} = '/oracle/Ora92'; # $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; # $ENV{NLS_LANG} = "german_germany.we8iso8859p15"; # $ENV{NLS_LANG} = "american_america.we8iso8859p1"; # --------------------------------------------------- # # default values # # (default values for GUIs) # # --------------------------------------------------- # # default valid $Self->{DefaultValid} = 'valid'; # default charset # (default frontend charset - "utf-8" is a multi chatset for all possible # charsets - e. g. "iso-8859-1" is also possible for single charset) # [default: iso-8859-1] $Self->{DefaultCharset} = 'iso-8859-1'; # $Self->{DefaultCharset} = 'utf-8'; # default langauge # (the default frontend langauge) [default: en] $Self->{DefaultLanguage} = 'en'; # used langauges # (short name = long name and file) $Self->{DefaultUsedLanguages} = { # bb => 'Bavarian', en => 'English', de => 'Deutsch', nl => 'Nederlands', fr => 'Français', bg => 'Bulgarian', fi => 'Suomi', es => 'Español', pt_BR => 'Português Brasileiro', pt => 'Português', it => 'Italiano', ru => 'Russian', cz => 'Czech', pl => 'Polski', nb_NO => 'Norsk bokmål', sv => 'Svenska', hu => 'Hungarian', zh_CN => 'Traditional Chinese', # th => 'Thai', # da => 'Dansk', # ro => 'Romanian', # hr => 'Croatian', # sk => 'Slovak', # sl => 'Slovenian', # tr => 'tr', # jp => 'jp', }; # default theme # (the default html theme) [default: Standard] $Self->{DefaultTheme} = 'Standard'; # DefaultTheme::HostBased # (set theme based on host name) # $Self->{'DefaultTheme::HostBased'} = { # 'host1\.example\.com' => 'SomeTheme1', # 'host2\.example\.com' => 'SomeTheme1', # }; # DefaultViewNewLine # (insert new line in text messages after max x chars and # the next word) $Self->{DefaultViewNewLine} = 85; # DefaultPreViewLines # (Max viewable lines in pre view text messages (like ticket # lines in the QueueView) $Self->{DefaultPreViewLines} = 18; # DefaultViewLines # (Max viewable lines in text messages (like ticket lines # in QueueZoom) $Self->{DefaultViewLines} = 6000; # ShowAlwaysLongTime # (show always time in long /days hours minutes/ or short # /days hours/ format) $Self->{ShowAlwaysLongTime} = 0; $Self->{TimeShowAlwaysLong} = 0; # TimeInputFormat # (default date input format) [Option|Input] $Self->{TimeInputFormat} = 'Option'; # AttachmentDownloadType # (if the tickets attachments will be opened in browser or just to # force the download) [attachment|inline] # $Self->{'AttachmentDownloadType'} = 'inline'; $Self->{'AttachmentDownloadType'} = 'attachment'; # --------------------------------------------------- # # Check Settings # --------------------------------------------------- # # CheckEmailAddresses # (Check syntax of used email addresses) $Self->{CheckEmailAddresses} = 1; # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 1; # CheckEmailValidAddress # (regexp of valid email addresses) $Self->{CheckEmailValidAddress} = '^(root@localhost|admin@localhost)$'; # CheckEmailInvalidAddress # (regexp of invalid email addresses) $Self->{CheckEmailInvalidAddress} = '@(aa|aaa|aaaa|aaaaa|abc|any|anywhere|anonymous|bar|demo|example|foo|hello|hallo|me|nospam|nowhere|null|some|somewhere|test|teste.|there|user|xx|xxx|xxxx)\.(..|...)$'; # --------------------------------------------------- # # LogModule # # --------------------------------------------------- # # (log backend module) $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; # $Self->{'LogModule'} = 'Kernel::System::Log::File'; # param for LogModule Kernel::System::Log::SysLog # $Self->{'LogModule::SysLog::Facility'} = 'user'; # param for LogModule Kernel::System::Log::SysLog # (if syslog can't work with utf-8, force the log # charset with this option, on other chars will be # replaces with ?) $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15'; # $Self->{'LogModule::SysLog::Charset'} = 'utf-8'; # param for LogModule Kernel::System::Log::File (required!) $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; # param if the date (yyyy-mm) should be added as suffix to # logfile [0|1] # $Self->{'LogModule::LogFile::Date'} = 0; # system log cache size for admin system log (default 4k) # Note: use bin/CleanUp.pl before you change this # $Self->{'LogSystemCacheSize'} = 4*1024; # --------------------------------------------------- # # SendmailModule # --------------------------------------------------- # # (Where is sendmail located and some options. # See 'man sendmail' for details. Or use the SMTP backend.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f '; # $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; # $Self->{'SendmailModule::Host'} = 'mail.example.com'; # $Self->{'SendmailModule::Port'} = '25'; # $Self->{'SendmailModule::AuthUser'} = ''; # $Self->{'SendmailModule::AuthPassword'} = ''; # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = ''; # SendmailNotificationEnvelopeFrom # Set a email address that is used as envelope from header in outgoing # notifications # $Self->{'SendmailNotificationEnvelopeFrom'} = ''; # --------------------------------------------------- # # authentication settings # # (enable what you need, auth against otrs db, # # against LDAP directory, agains HTTP basic auth # # or against Radius server) # # --------------------------------------------------- # # This is the auth. module againt the otrs db $Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) # $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; # $Self->{'AuthModule::LDAP::Host'} = 'ldap.example.com'; # $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; # $Self->{'AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) # $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; # $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (with full user dn) # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'AuthModule::LDAP::SearchUserDN'} = ''; # $Self->{'AuthModule::LDAP::SearchUserPw'} = ''; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'AuthModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, # }; # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth # $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; # Note: # If you use this module, you should use as fallback the following # config settings if user isn't login through apache ($ENV{REMOTE_USER}) # $Self->{LoginURL} = 'http://host.example.com/not-authorised-for-otrs.html'; # $Self->{LogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html'; # This is example configuration to auth. agents against a radius server # $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius'; # $Self->{'AuthModule::Radius::Host'} = 'radiushost'; # $Self->{'AuthModule::Radius::Password'} = 'radiussecret'; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) # $Self->{UserSyncLDAPMap} = { # # DB -> LDAP # Firstname => 'givenName', # Lastname => 'sn', # Email => 'mail', # }; # UserSyncLDAPGroups # (If "LDAP" was selected for AuthModule, you can specify inital # user groups for first login.) # $Self->{UserSyncLDAPGroups} = [ # 'users', # ]; # UserTable $Self->{DatabaseUserTable} = 'system_user'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login'; # --------------------------------------------------- # # URL login and logout settings # # --------------------------------------------------- # # LoginURL # (If this is anything other than '', then it is assumed to be the # URL of an alternate login screen which will be used in place of # the default one.) # $Self->{LoginURL} = ''; # $Self->{LoginURL} = 'http://host.example.com/cgi-bin/login.pl'; # LogoutURL # (If this is anything other than '', it is assumed to be the URL # of an alternate logout page which users will be sent to when they # logout.) # $Self->{LogoutURL} = ''; # $Self->{LogoutURL} = 'http://host.example.com/cgi-bin/login.pl'; # PreApplicationModule # (Used for every request, if defined, the PreRun() function of # this module will be used. This interface use useful to check # some user options or to redirect not accept new application # news) # $Self->{PreApplicationModule} = 'Kernel::Modules::AgentInfo'; # Kernel::Modules::AgentInfo check key, if this user preferences key # is true, then the message is already accepted # $Self->{InfoKey} = 'wpt22'; # shown InfoFile located under Kernel/Output/HTML/Standard/AgentInfo.dtl # $Self->{InfoFile} = 'AgentInfo'; # --------------------------------------------------- # # Notification Settings # --------------------------------------------------- # # agent interface notification module to check the used charset $Self->{'Frontend::NotifyModule'}->{'1-CharsetCheck'} = { Module => 'Kernel::Output::HTML::NotificationCharsetCheck', }; # agent interface notification module to check the admin user id # (don't work with user id 1 notification) $Self->{'Frontend::NotifyModule'}->{'2-UID-Check'} = { Module => 'Kernel::Output::HTML::NotificationUIDCheck', }; # show online agents # $Self->{'Frontend::NotifyModule'}->{'3-ShowAgentOnline'} = { # Module => 'Kernel::Output::HTML::NotificationAgentOnline', # }; # show online customers # $Self->{'Frontend::NotifyModule'}->{'4-ShowCustomerOnline'} = { # Module => 'Kernel::Output::HTML::NotificationCustomerOnline', # }; # --------------------------------------------------- # # Frontend::Output::PostFilter # --------------------------------------------------- # # Frontend::Output::PostFilter # (a output filter for application html output, e. g. to filter # java script, java applets, ...) # $Self->{'Frontend::Output::PostFilter'}->{'ActiveElementFilter'} = { # Module => 'Kernel::Output::HTML::OutputFilterActiveElement', # Debug => 0, # }; # --------------------------------------------------- # # # # Start of config options!!! # # Session stuff # # # # --------------------------------------------------- # # --------------------------------------------------- # # SessionModule # # --------------------------------------------------- # # (How should be the session-data stored? # Advantage of DB is that you can split the # Frontendserver from the db-server. fs or ipc is faster.) $Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; # $Self->{SessionModule} = 'Kernel::System::AuthSession::FS'; # $Self->{SessionModule} = 'Kernel::System::AuthSession::IPC'; # SessionName # (Name of the session key. E. g. Session, SessionID, OTRS) $Self->{SessionName} = 'Session'; # SessionCheckRemoteIP # (If the application is used via a proxy-farm then the # remote ip address is mostly different. In this case, # turn of the CheckRemoteID. ) [1|0] $Self->{SessionCheckRemoteIP} = 1; # SessionDeleteIfNotRemoteID # (Delete session if the session id is used with an # invalied remote IP?) [0|1] $Self->{SessionDeleteIfNotRemoteID} = 1; # SessionMaxTime # (Max valid time of one session id in second (8h = 28800).) $Self->{SessionMaxTime} = 10*60*60; # SessionMaxIdleTime # (After this time (in seconds) without new http request, then # the user get logged off) $Self->{SessionMaxIdleTime} = 5*60*60; # SessionDeleteIfTimeToOld # (Delete session's witch are requested and to old?) [0|1] $Self->{SessionDeleteIfTimeToOld} = 1; # SessionUseCookie # (Should the session management use html cookies? # It's more comfortable to send links -==> if you have a valid # session, you don't have to login again.) [0|1] # Note: If the client browser disabled html cookies, the system # will work as usual, append SessionID to links! $Self->{SessionUseCookie} = 1; # SessionUseCookieAfterBrowserClose # (store cookies in browser after closing a browser) [0|1] $Self->{SessionUseCookieAfterBrowserClose} = 0; # SessionDir # directory for all sessen id informations (just needed if # $Self->{SessionModule}='Kernel::System::AuthSession::FS) $Self->{SessionDir} = '/var/sessions'; # SessionTable* # (just needed if $Self->{SessionModule}='Kernel::System::AuthSession::DB) # SessionTable $Self->{SessionTable} = 'sessions'; # SessionTable id column $Self->{SessionTableID} = 'session_id'; # SessionTable value column $Self->{SessionTableValue} = 'session_value'; # --------------------------------------------------- # # Time Settings # --------------------------------------------------- # # TimeZone # (set the system time zone, default is local time) # $Self->{'TimeZone'} = 0; # Time* # (Used for ticket age, escalation and system unlock calculation) # TimeWorkingHours # (counted hours for working time used) $Self->{'TimeWorkingHours'} = { Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Sat => [ ], Sun => [ ], }; # TimeVacationDays # adde new days with: # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';" $Self->{'TimeVacationDays'} = { 1 => { 1 => 'New Year\'s Eve!', }, 5 => { 1 => '1 St. May', }, 12 => { 24 => 'Christmas', 25 => 'First Christmas Day', 26 => 'Second Christmas Day', 31 => 'Silvester', }, }; # TimeVacationDaysOneTime # adde new own days with: # "$Self->{'TimeVacationDaysOneTime'}->{1977}-{10}->{27} = 'Some Info';" $Self->{'TimeVacationDaysOneTime'} = { # 2004 => { # 6 => { # 7 => 'Some Day', # }, # 12 => { # 24 => 'Some A Day', # 31 => 'Some B Day', # }, # }, # 2005 => { # 1 => { # 11 => 'Some Day', # }, # }, }; # --------------------------------------------------- # # Web Settings # --------------------------------------------------- # # WebMaxFileUpload # (Max size for browser file uploads - default 5 MB) $Self->{WebMaxFileUpload} = 1024 * 1024 * 5; # WebUploadCacheModule # (select you WebUploadCacheModule module, default DB [DB|FS]) $Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::DB'; # $Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::FS'; # CGILogPrefix $Self->{CGILogPrefix} = 'OTRS-CGI'; # --------------------------------------------------- # # Agent Web Interface # --------------------------------------------------- # # LostPassword # (use lost password feature) $Self->{LostPassword} = 1; # ShowMotd # (show message of the day in login screen) $Self->{ShowMotd} = 0; # DemoSystem # (If this is true, no agent preferences, like language and theme, via agent # frontend can be updated! Just for the current session. Alow no password can # be changed on agent frontend.) $Self->{DemoSystem} = 0; # SwitchToUser # (Allow the admin to switch into a selected user session.) $Self->{SwitchToUser} = 0; # --------------------------------------------------- # # MIME-Viewer for online to html converter # --------------------------------------------------- # # (e. g. xlhtml (xls2html), http://chicago.sourceforge.net/xlhtml/) # $Self->{'MIME-Viewer'}->{'application/excel'} = 'xlhtml'; # MIME-Viewer for online to html converter # (e. g. wv (word2html), http://wvware.sourceforge.net/) # $Self->{'MIME-Viewer'}->{'application/msword'} = 'wvWare'; # (e. g. pdftohtml (pdf2html), http://pdftohtml.sourceforge.net/) # $Self->{'MIME-Viewer'}->{'application/pdf'} = 'pdftohtml -stdout -i'; # (e. g. xml2html (xml2html)) # $Self->{'MIME-Viewer'}->{'text/xml'} = $Self->{Home}.'/scripts/tools/xml2html.pl'; # --------------------------------------------------- # # SpellChecker # --------------------------------------------------- # # (If ispell or aspell is available, then we will provide a spelling # checker.) # $Self->{SpellChecker} = 0; $Self->{SpellChecker} = 1; $Self->{SpellCheckerBin} = '/usr/bin/ispell'; $Self->{SpellCheckerDictDefault} = 'english'; # SpellCheckerIgnore # (A list of ignored words.) $Self->{SpellCheckerIgnore} = ['www', 'webmail', 'https', 'http', 'html', 'rfc']; # --------------------------------------------------- # # directories # # --------------------------------------------------- # # root directory $Self->{'Home'} = '/opt/otrs'; # tmp dir $Self->{'TempDir'} = '/var/tmp'; # html template dir $Self->{'TemplateDir'} = '/Kernel/Output'; # --------------------------------------------------- # # # # package management options # # # # --------------------------------------------------- # # Package::RepositoryRoot # (get online repository list, use the fist availabe result) $Self->{'Package::RepositoryRoot'} = [ 'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml', 'http://otrs.org/repository.xml', ]; # Package::RepositoryList # (repository list) $Self->{'Package::RepositoryList'} = { # 'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/', }; # Package::Timeout # (http/ftp timeout to get packages) $Self->{'Package::Timeout'} = 12; # Package::Proxy # (fetch packages via proxy) # $Self->{'Package::Proxy'} = 'http://proxy.sn.no:8001/'; # --------------------------------------------------- # # PGP settings (supports gpg) # # --------------------------------------------------- # $Self->{'PGP'} = 0; $Self->{'PGP::Bin'} = '/usr/bin/gpg'; $Self->{'PGP::Options'} = '--homedir /var/lib/wwwrun/.gnupg/ --batch --no-tty --yes'; # $Self->{'PGP::Options'} = '--batch --no-tty --yes'; # $Self->{'PGP::Key::Password'}->{'D2DF79FA'} = 1234; # $Self->{'PGP::Key::Password'}->{'488A0B8F'} = 1234; # --------------------------------------------------- # # S/MIME settings (supports smime) # # --------------------------------------------------- # $Self->{'SMIME'} = 0; # maybe openssl need a HOME env! #$ENV{HOME} = '/var/lib/wwwrun'; $Self->{'SMIME::Bin'} = '/usr/bin/openssl'; # $Self->{'SMIME::CertPath'} = '/etc/ssl/certs'; # $Self->{'SMIME::PrivatePath'} = '/etc/ssl/private'; # --------------------------------------------------- # # system permissions # --------------------------------------------------- # $Self->{'System::Permission'} = ['ro', 'rw']; $Self->{'System::Customer::Permission'} = ['ro', 'rw']; # --------------------------------------------------- # # # # Start of config options!!! # # Preferences stuff # # # # --------------------------------------------------- # # PreferencesTable* # (Stored preferences table data.) $Self->{PreferencesTable} = 'user_preferences'; $Self->{PreferencesTableKey} = 'preferences_key'; $Self->{PreferencesTableValue} = 'preferences_value'; $Self->{PreferencesTableUserID} = 'user_id'; # PreferencesView # (Order of shown items) $Self->{PreferencesView} = ['Frontend', 'Mail Management', 'Other Options']; $Self->{PreferencesGroups}->{Password} = { Module => 'Kernel::Output::HTML::PreferencesPassword', Colum => 'Other Options', Label => 'Change Password', Prio => 1000, Area => 'Agent', PasswordHistory => 0, # PasswordRegExp => '[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?', PasswordRegExp => '', PasswordMinSize => 0, PasswordMin2Lower2UpperCharacters => 0, PasswordMin2Characters => 0, PasswordNeedDigit => 0, Activ => 1, }; $Self->{PreferencesGroups}->{SpellDict} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Spelling Dictionary', Desc => 'Select your default spelling dictionary.', Data => { # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) 'english' => 'English', 'deutsch' => 'Deutsch', # dict => frontend (aspell) # 'english' => 'English', # 'german' => 'Deutsch', }, PrefKey => 'UserSpellDict', Prio => 5000, Activ => 1, }; $Self->{PreferencesGroups}->{Comment} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Comment', Desc => 'Comment', Block => 'Input', Data => '$Env{"UserComment"}', PrefKey => 'UserComment', Prio => 6000, Activ => 0, }; # $Self->{PreferencesGroups}->{FreeText} = { # Module => 'Kernel::Output::HTML::PreferencesGeneric', # Colum => 'Other Options', # Label => 'Free Text', # Desc => 'Example for free text.', # Block => 'Input', # Data => '$Env{"UserFreeText"}', # PrefKey => 'UserFreeText', # Prio => 7000, # Activ => 1, # }; $Self->{PreferencesGroups}->{Language} = { Module => 'Kernel::Output::HTML::PreferencesLanguage', Colum => 'Frontend', Label => 'Language', Desc => 'Select your frontend language.', PrefKey => 'UserLanguage', Prio => 1000, Activ => 1, }; $Self->{PreferencesGroups}->{Theme} = { Module => 'Kernel::Output::HTML::PreferencesTheme', Colum => 'Frontend', Label => 'Theme', Desc => 'Select your frontend Theme.', PrefKey => 'UserTheme', Prio => 2000, Activ => 1, }; # --------------------------------------------------- # # # # Start of config options!!! # # Notification stuff # # # # --------------------------------------------------- # # -- # notification sender # -- $Self->{NotificationSenderName} = 'OTRS Notification Master'; $Self->{NotificationSenderEmail} = 'otrs@'; # -- # notification email for new password # -- $Self->{NotificationSubjectLostPassword} = 'New OTRS Password!'; $Self->{NotificationBodyLostPassword} = " Hi , you or someone impersonating you has requested to change your OTRS password. New Password: :///index.pl Your OTRS Notification Master "; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerPanel stuff # # # # --------------------------------------------------- # # SessionName # (Name of the session key. E. g. Session, SessionID, OTRS) $Self->{CustomerPanelSessionName} = 'CSID'; # CustomerPanelUserID # (The customer panel db-uid.) [default: 1] $Self->{CustomerPanelUserID} = 1; # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) # (if this is 1, the you need to set the group <-> customer user # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup # otherway, each user is ro/rw in each group!) $Self->{CustomerGroupSupport} = 0; # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; # show online agents # $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} = { # Module => 'Kernel::Output::HTML::NotificationAgentOnline', # }; # --------------------------------------------------- # # login and logout settings # # --------------------------------------------------- # # CustomerPanelLoginURL # (If this is anything other than '', then it is assumed to be the # URL of an alternate login screen which will be used in place of # the default one.) # $Self->{CustomerPanelLoginURL} = ''; # $Self->{CustomerPanelLoginURL} = 'http://host.example.com/cgi-bin/login.pl'; # CustomerPanelLogoutURL # (If this is anything other than '', it is assumed to be the URL # of an alternate logout page which users will be sent to when they # logout.) # $Self->{CustomerPanelLogoutURL} = ''; # $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/cgi-bin/login.pl'; # CustomerPanelPreApplicationModule # (Used for every request, if defined, the PreRun() function of # this module will be used. This interface use useful to check # some user options or to redirect not accept new application # news) # $Self->{CustomerPanelPreApplicationModule} = 'Kernel::Modules::CustomerAccept'; # Kernel::Modules::CustomerAccept check key, if this user preferences key # is true, then the message is already accepted # $Self->{'CustomerPanel::InfoKey'} = 'CustomerAccept1'; # shown InfoFile located under Kernel/Output/HTML/Standard/CustomerAccept.dtl # $Self->{'CustomerPanel::InfoFile'} = 'CustomerAccept'; # CustomerPanelLostPassword # (use lost passowrd feature) $Self->{CustomerPanelLostPassword} = 1; # CustomerPanelCreateAccount # (use create cutomer account self feature) $Self->{CustomerPanelCreateAccount} = 1; # --------------------------------------------------- # # notification email about new password # # --------------------------------------------------- # $Self->{CustomerPanelSubjectLostPassword} = 'New OTRS Password!'; $Self->{CustomerPanelBodyLostPassword} = " Hi , you or someone impersonating you has requested to change your OTRS password. New Password: :///customer.pl Your OTRS Notification Master "; # --------------------------------------------------- # # notification email about new account # # --------------------------------------------------- # $Self->{CustomerPanelSubjectNewAccount} = 'New OTRS Account!'; $Self->{CustomerPanelBodyNewAccount} = " Hi , you or someone impersonating you has created a new OTRS account for you ( ). Login: Password: :///customer.pl Your OTRS Notification Master "; # --------------------------------------------------- # # customer authentication settings # # (enable what you need, auth against otrs db, # # against a LDAP directory, against HTTP basic # # authentication and against Radius server) # # --------------------------------------------------- # # This is the auth. module againt the otrs db $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw'; # $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=customerdb;host=customerdbhost"; # $Self->{'Customer::AuthModule::DB::User'} = "some_user"; # $Self->{'Customer::AuthModule::DB::Password'} = "some_password"; # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) # $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; # $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.example.com'; # $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; # $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) # $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; # $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (full user dn) # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = ''; # $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = ''; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each customer login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'Customer::AuthModule::LDAP::Params'} = { # port => 389, # timeout => 120, # async => 0, # version => 3, # }; # This is an example configuration for an apache ($ENV{REMOTE_USER}) # auth. backend. Use it if you want to have a singe login through # apache http-basic-auth # $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; # Note: # If you use this module, you should use as fallback the following # config settings if user isn't login through apache ($ENV{REMOTE_USER}) # $Self->{CustomerPanelLoginURL} = 'http://host.example.com/not-authorised-for-otrs.html'; # $Self->{CustomerPanelLogoutURL} = 'http://host.example.com/thanks-for-using-otrs.html'; # This is example configuration to auth. agents against a radius server # $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius'; # $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost'; # $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret'; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerUser stuff # # # # --------------------------------------------------- # # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', }, # customer uniq id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => ['first_name', 'last_name', 'email'], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => ['login', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['salutation', 'first_name', 'last_name'], CustomerUserEmailUniqCheck => 1, # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # # just a read only source # ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections Selections => { # UserSalutation => { # 'Mr.' => 'Mr.', # 'Mrs.' => 'Mrs.', # }, }, }; # CustomerUser # (customer user ldap backend and settings) # $Self->{CustomerUser} = { # Name => 'LDAP Backend', # Module => 'Kernel::System::CustomerUser::LDAP', # Params => { # # ldap host # Host => 'bay.csuhayward.edu', # # ldap base dn # BaseDN => 'ou=seas,o=csuh', # # search scope (one|sub) # SSCOPE => 'sub', # # The following is valid but would only be necessary if the # # anonymous user does NOT have permission to read from the LDAP tree # UserDN => '', # UserPw => '', # # in case you want to add always one filter to each ldap query, use # # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # AlwaysFilter => '', # # if your frontend is e. g. iso-8859-1 and the charset of your # # ldap server is utf-8, use this options (if not, ignore it) # SourceCharset => 'utf-8', # DestCharset => 'iso-8859-1', # # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # Params => { # port => 389, # timeout => 120, # async => 0, # version => 3, # }, # }, # # customer uniq id # CustomerKey => 'uid', # # customer # # CustomerID => 'mail', # CustomerUserListFields => ['cn', 'mail'], # CustomerUserSearchFields => ['uid', 'cn', 'mail'], # CustomerUserSearchPrefix => '', # CustomerUserSearchSuffix => '*', # CustomerUserSearchListLimit => 250, # CustomerUserPostMasterSearchFields => ['mail'], # CustomerUserNameFields => ['givenname', 'sn'], # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # add a ldap filter for valid users (expert setting) ## CustomerUserValidFilter => '(!(description=gesperrt))', # # admin can't change customer preferences # AdminSetPreferences => 0, # Map => [ # # note: Login, Email and CustomerID needed! # # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], # [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], # [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], # [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], # [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], ## [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], # ], # }; # --------------------------------------------------- # # # # Start of config options!!! # # CustomerPreferences stuff # # # # --------------------------------------------------- # # CustomerPreferences # (customer preferences module) $Self->{'CustomerPreferences'} = { Module => 'Kernel::System::CustomerUser::Preferences::DB', Params => { Table => 'customer_preferences', TableKey => 'preferences_key', TableValue => 'preferences_value', TableUserID => 'user_id', }, }; # CustomerPreferencesView # (Order of shown items) $Self->{CustomerPreferencesView} = ['Frontend', 'Other Options']; # CustomerPreferencesGroups # (All possible items) $Self->{CustomerPreferencesGroups}->{Password} = { Module => 'Kernel::Output::HTML::PreferencesPassword', Colum => 'Other Options', Label => 'Change Password', Prio => 1000, Area => 'Customer', PasswordHistory => 0, # PasswordRegExp => '[a-z]|[A-z]|[0-9]|\.|;|,|:|-|\+|#|!|\$|&|\?', PasswordRegExp => '', PasswordMinSize => 0, PasswordMin2Lower2UpperCharacters => 0, PasswordMin2Characters => 0, PasswordNeedDigit => 0, Activ => 1, }; $Self->{CustomerPreferencesGroups}->{Language} = { Module => 'Kernel::Output::HTML::PreferencesLanguage', Colum => 'Frontend', Label => 'Language', Desc => 'Select your frontend language.', PrefKey => 'UserLanguage', Prio => 2000, Activ => 1, }; $Self->{CustomerPreferencesGroups}->{Theme} = { Module => 'Kernel::Output::HTML::PreferencesTheme', Colum => 'Frontend', Label => 'Theme', Desc => 'Select your frontend Theme.', PrefKey => 'UserTheme', Prio => 1000, Activ => 0, }; $Self->{CustomerPreferencesGroups}->{PGP} = { Module => 'Kernel::Output::HTML::PreferencesPGP', Colum => 'Other Options', Label => 'PGP Key', Desc => 'PGP Key Upload', PrefKey => 'UserPGPKey', Prio => 10000, Activ => 1, }; $Self->{CustomerPreferencesGroups}->{SMIME} = { Module => 'Kernel::Output::HTML::PreferencesSMIME', Colum => 'Other Options', Label => 'SMIME Certificate', Desc => 'SMIME Certificate Upload', PrefKey => 'UserSMIMEKey', Prio => 11000, Activ => 1, }; # --------------------------------------------------- # # misc # --------------------------------------------------- # # yes / no options $Self->{YesNoOptions} = { 1 => 'Yes', 0 => 'No', }; # --------------------------------------------------- # # default core objects and params in frontend # --------------------------------------------------- # $Self->{'Frontend::CommonObject'} = { # key => module # SomeObject => 'Kernel::System::Some', }; $Self->{'Frontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', }; # --------------------------------------------------- # # default core objects and params in customer frontend # --------------------------------------------------- # $Self->{'CustomerFrontend::CommonObject'} = { # key => module # SomeObject => 'Kernel::System::Some', }; $Self->{'CustomerFrontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', }; # --------------------------------------------------- # # default core objects and params in public frontend # --------------------------------------------------- # $Self->{'PublicFrontend::CommonObject'} = { # key => module # SomeObject => 'Kernel::System::Some', }; $Self->{'PublicFrontend::CommonParam'} = { # param => default value # SomeParam => 'DefaultValue', }; # --------------------------------------------------- # # Frontend Module Registry (Agent) # --------------------------------------------------- # # Module (from Kernel/Modules/*.pm) => Group $Self->{'Frontend::Module'}->{'Logout'} = { Description => 'Logout', NavBar => [ { Description => 'Logout', Name => 'Logout', Image => 'exit.png', Link => 'Action=Logout', NavBar => '', Block => 'ItemPre', Prio => 100, AccessKey => 'l', }, ], }; $Self->{'Frontend::Module'}->{'AgentPreferences'} = { Description => 'Agent Preferences', Title => 'Preferences', NavBar => [ { Description => 'Agent Preferences', Name => 'Preferences', Image => 'prefer.png', Link => 'Action=AgentPreferences', Prio => 1000, AccessKey => 'p', }, ], }; $Self->{'Frontend::Module'}->{'AgentSpelling'} = { Description => 'Spell checker', Title => 'Spell Checker', }; $Self->{'Frontend::Module'}->{'AgentBook'} = { Description => 'Address book of CustomerUser sources', Title => 'Address Book', }; $Self->{'Frontend::Module'}->{'AgentLookup'} = { Description => 'Data table lookup module.', Title => 'Lookup', }; $Self->{'Frontend::Module'}->{'AgentLinkObject'} = { Description => 'Link Object', Title => 'Link Object', }; $Self->{'Frontend::Module'}->{'AgentInfo'} = { Description => 'Generic Info module', Title => 'Info', }; $Self->{'Frontend::Module'}->{'AgentCalendarSmall'} = { Description => 'Small calendar for date selection.', NavBarName => '', Title => 'Calendar', }; # stats $Self->{'Frontend::Module'}->{'SystemStats'} = { GroupRo => ['stats'], Description => 'Stats', Title => 'Stats', NavBarName => 'Ticket', NavBar => [ { Description => 'Stats-Area', Name => 'Stats', Image => 'stats.png', Link => 'Action=SystemStats', NavBar => 'Ticket', Prio => 400, AccessKey => 't', }, ], }; # admin interface $Self->{'Frontend::Module'}->{'Admin'} = { Group => ['admin'], Description => 'Admin-Area', Title => '', NavBarName => 'Admin', NavBar => [ { Description => 'Admin-Area', Type => 'Menu', Block => 'ItemArea', Name => 'Admin', Image => 'admin.png', Link => 'Action=Admin', NavBar => 'Admin', Prio => 10000, AccessKey => 'a', }, ], NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', }, }; $Self->{'Frontend::Module'}->{'AdminUser'} = { Group => ['admin'], Description => 'Admin', Title => 'User', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Users', Block => 'Block1', Prio => 100, }, }; $Self->{'Frontend::Module'}->{'AdminGroup'} = { Group => ['admin'], Description => 'Admin', Title => 'Group', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Groups', Block => 'Block1', Prio => 150, }, }; $Self->{'Frontend::Module'}->{'AdminUserGroup'} = { Group => ['admin'], Description => 'Admin', Title => 'Users <-> Groups', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Users <-> Groups', Block => 'Block1', Prio => 200, }, }; $Self->{'Frontend::Module'}->{'AdminCustomerUser'} = { GroupRo => [], Group => ['admin', 'users'], Description => 'Edit Customer Users', Title => 'Customer User', NavBarName => '', NavBar => [ { Description => 'Edit Customer Users', Name => 'Customer', Image => 'folder_yellow.png', Link => 'Action=AdminCustomerUser&Nav=Agent', NavBar => 'Ticket', Prio => 9000, AccessKey => 'c', } ], NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Customer Users', Block => 'Block1', Prio => 300, }, }; $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} = { Group => ['admin'], Description => 'Admin', Title => 'Customer Users <-> Groups', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Customer Users <-> Groups', Block => 'Block1', Prio => 400, }, }; $Self->{'Frontend::Module'}->{'AdminRole'} = { Group => ['admin'], Description => 'Admin', Title => 'Role', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Roles', Block => 'Block1', Prio => 500, }, }; $Self->{'Frontend::Module'}->{'AdminRoleUser'} = { Group => ['admin'], Description => 'Admin', Title => 'Roles <-> Users', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Roles <-> Users', Block => 'Block1', Prio => 600, }, }; $Self->{'Frontend::Module'}->{'AdminRoleGroup'} = { Group => ['admin'], Description => 'Admin', Title => 'Roles <-> Groups', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Roles <-> Groups', Block => 'Block1', Prio => 700, }, }; $Self->{'Frontend::Module'}->{'AdminSMIME'} = { Group => ['admin'], Description => 'Admin', Title => 'SMIME Management', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'SMIME', Block => 'Block3', Prio => 500, }, }; $Self->{'Frontend::Module'}->{'AdminPGP'} = { Group => ['admin'], Description => 'Admin', Title => 'PGP Key Management', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'PGP', Block => 'Block3', Prio => 600, }, }; $Self->{'Frontend::Module'}->{'AdminSysConfig'} = { Group => ['admin'], Description => 'Admin', Title => 'SysConfig', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'SysConfig', Block => 'Block3', Prio => 1100, }, }; $Self->{'Frontend::Module'}->{'AdminPOP3'} = { Group => ['admin'], Description => 'Admin', Title => 'POP3 Account', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'PostMaster POP3 Account', Block => 'Block4', Prio => 100, }, }; $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} = { Group => ['admin'], Description => 'Admin', Title => 'PostMaster Filter', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'PostMaster Filter', Block => 'Block4', Prio => 200, }, }; $Self->{'Frontend::Module'}->{'AdminEmail'} = { Group => ['admin'], Description => 'Admin', Title => 'Admin-Email', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Admin Notification', Block => 'Block4', Prio => 400, }, }; $Self->{'Frontend::Module'}->{'AdminSession'} = { Group => ['admin'], Description => 'Admin', Title => 'Session Management', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Session Management', Block => 'Block4', Prio => 500, }, }; $Self->{'Frontend::Module'}->{'AdminLog'} = { Group => ['admin'], Description => 'Admin', Title => 'System Log', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'System Log', Block => 'Block4', Prio => 600, }, }; $Self->{'Frontend::Module'}->{'AdminSelectBox'} = { Group => ['admin'], Description => 'Admin', Title => 'Select box', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Select Box', Block => 'Block4', Prio => 700, }, }; $Self->{'Frontend::Module'}->{'AdminPackageManager'} = { Group => ['admin'], Description => 'Software Package Manager', Title => 'Package Manager', NavBarName => 'Admin', NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Package Manager', Block => 'Block4', Prio => 1000, }, }; # --------------------------------------------------- # # Frontend Module Registry (Customer) # --------------------------------------------------- # $Self->{'CustomerFrontend::Module'}->{'Logout'} = { Description => 'Logout of customer panel.', NavBarName => '', Title => 'Preferences', NavBar => [ { Description => 'Logout', Name => 'Logout', Image => 'exit.png', Link => 'Action=Logout', Prio => 10, AccessKey => 'l', }, ], }; $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} = { Description => 'Customer preferences.', NavBarName => '', Title => 'Preferences', NavBar => [ { Description => 'Preferences', Name => 'Preferences', Image => 'prefer.png', Link => 'Action=CustomerPreferences', Prio => 1000, AccessKey => 'p', }, ], }; $Self->{'CustomerFrontend::Module'}->{'CustomerCalendarSmall'} = { Description => 'Small calendar for date selection.', NavBarName => '', Title => 'Calendar', }; $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} = { Description => 'To accept login infos', NavBarName => '', Title => 'Info', }; # --------------------------------------------------- # } # -- sub Get { my $Self = shift; my $What = shift; # debug if ($Self->{Debug} > 1) { print STDERR "Debug: Config.pm ->Get('$What') --> $Self->{$What}\n"; } # warn if the value is not def if (!$Self->{$What} && $Self->{Debug} > 0) { print STDERR "Error: Config.pm No value for '$What' in Config.pm found!\n"; } return $Self->{$What}; } # -- sub Set { my $Self = shift; my %Param = @_; foreach (qw(Key Value)) { if (!defined $Param{$_}) { $Param{$_} = ''; } } # debug if ($Self->{Debug} > 1) { print STDERR "Debug: Config.pm ->Set(Key => $Param{Key}, Value => $Param{Value})\n"; } $Self->{$Param{Key}} = $Param{Value}; return 1; } # -- sub new { my $Type = shift; my %Param = @_; # allocate new hash for object my $Self = {}; bless ($Self, $Type); # 0=off; 1=log if there exists no entry; 2=log all; $Self->{Debug} = 0; # return on clear level if ($Param{Level} && $Param{Level} eq 'Clear') { # load config $Self->Load(); return $Self; } # load defaults $Self->LoadDefaults(); # load config $Self->Load(); # load extra config files if (-e "$Self->{Home}/Kernel/Config/Files/") { my @Files = glob("$Self->{Home}/Kernel/Config/Files/*.pm"); # sort my @NewFileOrderPre = (); my @NewFileOrderPost = (); foreach my $File (@Files) { if ($File =~ /Ticket/) { push (@NewFileOrderPre, $File); } else { push (@NewFileOrderPost, $File); } } @Files = (@NewFileOrderPre, @NewFileOrderPost); foreach my $File (@Files) { # do not use ZZZ files if ($Param{Level} && $Param{Level} eq 'Default' && $File =~ /ZZZ/) { next; } my $ConfigFile = ''; if (open (IN, "< $File")) { while () { $ConfigFile .= $_; } close (IN); } else { print STDERR "ERROR: $!: $File\n"; } if ($ConfigFile) { if (! eval $ConfigFile) { print STDERR "ERROR: Syntax error in $File: $@\n"; } else { # file loaded # print STDERR "Notice: Loaded: $File\n"; } } } } # load RELEASE file if (-e "$Self->{Home}/RELEASE") { if (open (PRODUCT, "< $Self->{Home}/RELEASE")) { while () { # filtering of comment lines if ($_ !~ /^#/) { if ($_ =~ /^PRODUCT\s{0,2}=\s{0,2}(.*)\s{0,2}$/i) { $Self->{Product} = $1; } elsif ($_ =~ /^VERSION\s{0,2}=\s{0,2}(.*)\s{0,2}$/i) { $Self->{Version} = $1; } } } } else { print STDERR "ERROR: Can't read $Self->{Home}/RELEASE: $!"; } } # load config (again) $Self->Load(); # do not use ZZZ files if (!$Param{Level}) { # replace config variables in config variables foreach (keys %{$Self}) { if ($_) { if (defined($Self->{$_})) { $Self->{$_} =~ s/\/$Self->{$1}/g; } else { print STDERR "ERROR: $_ not defined!\n"; } } } } return $Self; } 1; =head1 TERMS AND CONDITIONS This software is part of the OTRS project (http://otrs.org/). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (GPL). If you did not receive this file, see http://www.gnu.org/licenses/gpl.txt. =cut =head1 VERSION $Revision: 1.222 $ $Date: 2005/10/31 14:07:29 $ =cut