File: getting-help.xml

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<chapter> <title>Getting help</title>
  <para>APBS follows an open source software development model and relies
    heavily on the user community for feedback to enhance the software,
    identify bugs, etc. </para>

  <sect1 id="user-forums"> <title>User Forums</title>
    <para> The <ulink url="http://sourceforge.net/projects/apbs">SourceForge project page</ulink> offers many user forums for discussion on APBS topics.  Users are encouraged to post bugs and request for support and features via the following forums:
      <itemizedlist>
        <listitem>
	  <para><ulink 
	  url="http://sourceforge.net/tracker/?group_id=148472&amp;atid=771704">
	  Bugs</ulink> - A forum for listing and displaying progress on APBS 
	  bugs.</para>
	</listitem>
	<listitem>
	  <para><ulink 
	  url="http://sourceforge.net/tracker/?group_id=148472&amp;atid=771705">
	  Support Requests</ulink> - A forum for requesting support for 
	  installation on various architectures and general APBS usage. </para>
	</listitem>
	<listitem>
	  <para><ulink 
	  url="http://sourceforge.net/tracker/?group_id=144228&amp;atid=758146">
	  Feature Requests</ulink> - A forum for feature requests and other 
	  desired additions to APBS. </para>
	</listitem>
     </itemizedlist>
   </para>
  </sect1>

  <sect1 id="mailing-lists"> <title>Mailing Lists</title>
    <para> 
      There are additionally two mailing lists for the APBS software:
      <variablelist>
        <varlistentry>
          <term> Announcements 
          </term>
          <listitem>
            <para>
              This is a very low-traffic list to inform users of new APBS
              releases and APBS-related software (PDB2PQR, etc.).
              news (updates, bugs, etc.) on this low-traffic list.
              <itemizedlist>
                <listitem>
                  <para>List information:  
                    <ulink url="http://lists.sourceforge.net/lists/listinfo/apbs-announce">http://lists.sourceforge.net/lists/listinfo/apbs-announce</ulink>
                  </para>
                </listitem>
                <listitem>
                  <para>List archives:  
                    <ulink url="http://sourceforge.net/mailarchive/forum.php?forum=apbs-announce">http://sourceforge.net/mailarchive/forum.php?forum=apbs-announce</ulink>
                  </para>
                </listitem>
              </itemizedlist>
            </para>
          </listitem>
        </varlistentry>
        <varlistentry>
          <term> User discussion </term>
          <listitem>
            <para>
              This higher-traffic list is the primary forum for discussion of
              APBS functionality, usage, possible enhancements, and bugs.
              <itemizedlist>
                <listitem>
                  <para>List information:  
                    <ulink url="http://lists.sourceforge.net/lists/listinfo/apbs-users">http://lists.sourceforge.net/lists/listinfo/apbs-users</ulink>
                  </para>
                </listitem>
                <listitem>
                  <para>List archives:  <ulink
                      url="http://sourceforge.net/mailarchive/forum.php?forum=apbs-users">http://sourceforge.net/mailarchive/forum.php?forum=apbs-users</ulink>
                  </para>
                </listitem>
              </itemizedlist>
            </para>
          </listitem>
        </varlistentry>
      </variablelist>
    </para>
  </sect1>
  <sect1> <title>Bug and other problems</title>
    <para> 
      Bugs or potential bugs, problems, etc. should either be posted to the
      <ulink 
      url="http://sourceforge.net/tracker/?group_id=148472&amp;atid=771704"> 
      SourceForge bug tracker forum</ulink> or reported to the
      apbs-users 
      (<ulink url="http://lists.sourceforge.net/lists/listinfo/apbs-users">http://lists.sourceforge.net/lists/listinfo/apbs-users</ulink>)
      mailing list.  Please see the 
      <link linkend="user-forums">user forums</link> or 
      <link linkend="mailing-lists">mailing list</link> sections of the 
      documentation for more information.
    </para>
  </sect1>
</chapter>