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<!DOCTYPE page
[<!ENTITY % balsa SYSTEM "balsa.entities"> %balsa; ]>
<page xmlns="http://projectmallard.org/1.0/" type="topic"
id="its-not-working">
<info>
<link type="guide" xref="index" />
</info>
<title>It's not Working!!!</title>
<p>This is a FAQ for when &Balsa; appears to lock up, or
other things that you think should be happening aren't. If you
can't figure out how to do something but &Balsa; lets you do
it, that's a bug. Report it.</p>
<list>
<item>
<p>
<link xref="its-not-working#main-to-imap">
I want one of the main
folders to be IMAP</link>
</p>
</item>
<item>
<p>
<link xref="its-not-working#frozen">
&Balsa;'s frozen!</link>
</p>
</item>
<item>
<p>
<link xref="its-not-working#spooky-win">
What's that window that flashed
on the screen?</link>
</p>
</item>
<item>
<p>
<link xref="its-not-working#address-book">
The address book doesn't
import my addresses.</link>
</p>
</item>
</list>
<section id="main-to-imap">
<title>I want a basic mailbox to use IMAP</title>
<p>See
<link xref="common-tasks#ct-main-folder-imap">this section</link>.</p>
</section>
<section id="frozen">
<title>&Balsa;'s frozen!</title>
<p>Odds are it isn't. Watch out for:</p>
<list>
<item>
<p>If you don't have threading, &Balsa; will stop
responding when it sends and receives email. Use threading,
if possible.</p>
</item>
<item>
<p>&Balsa; is downloading a new message or closing a
large mailbox. This could take a while, especially when
this file is accessed via NFS.</p>
</item>
<item>
<p>A dialog box is being displayed but it is obscured by
another one. This seems to happen under Sawfish. Try moving
the windows around and see if there's a hidden dialog
somewhere.</p>
</item>
</list>
</section>
<section id="spooky-win">
<title>What's that window that flashed on the screen?</title>
<p>Were you checking your mail? Probably. This is the window
that displays progress for retrieving &POP3; mail. If you
don't have any &POP3; accounts, it will still appear -- but
it'll disappear almost instantly. You can disable displaying
this window in preferences.</p>
</section>
<section id="address-book">
<title>The address book doesn't import my addresses.</title>
<p>&Balsa; attempts to open the file
<file>~/.gnome/GnomeCard.gcrd</file>. If you're not using this
file, you may need to create a symlink so that &Balsa; can
open it.</p>
<p>There have been slight changes in &GnomeCard;'s file
format between its various versions. &Balsa; is known to
work with at least &GnomeCard; version 1.0.10 and probably
most other releases.</p>
</section>
</page>
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