1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
|
<HTML
><HEAD
><TITLE
>Post-Installation Checklist</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.61
"><LINK
REL="HOME"
TITLE="The Bugzilla Guide"
HREF="index.html"><LINK
REL="UP"
TITLE="Administering Bugzilla"
HREF="administration.html"><LINK
REL="PREVIOUS"
TITLE="Administering Bugzilla"
HREF="administration.html"><LINK
REL="NEXT"
TITLE="User Administration"
HREF="useradmin.html"></HEAD
><BODY
CLASS="SECTION"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="NAVHEADER"
><TABLE
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TH
COLSPAN="3"
ALIGN="center"
>The Bugzilla Guide</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="administration.html"
>Prev</A
></TD
><TD
WIDTH="80%"
ALIGN="center"
VALIGN="bottom"
>Chapter 4. Administering Bugzilla</TD
><TD
WIDTH="10%"
ALIGN="right"
VALIGN="bottom"
><A
HREF="useradmin.html"
>Next</A
></TD
></TR
></TABLE
><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="POSTINSTALL-CHECK"
>4.1. Post-Installation Checklist</A
></H1
><P
> After installation, follow the checklist below to help ensure
that you have a successful installation. If you do not see a
recommended setting for a parameter, consider leaving it at the
default while you perform your initial tests on your Bugzilla
setup.
</P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
> Bring up <TT
CLASS="FILENAME"
>editparams.cgi</TT
> in your web
browser. This should be available as the <SPAN
CLASS="QUOTE"
>"edit
parameters"</SPAN
> link from any Bugzilla screen once you
have logged in.
</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"maintainer"</SPAN
> is the email address of
the person responsible for maintaining this Bugzilla
installation. The maintainer need not be a valid Bugzilla
user. Error pages, error emails, and administrative mail
will be sent with the maintainer as the return email
address.</P
><P
> Set <SPAN
CLASS="QUOTE"
>"maintainer"</SPAN
> to <EM
>your</EM
> email address.
This allows Bugzilla's error messages to display your email
address and allow people to contact you for help.
</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"urlbase"</SPAN
> parameter defines the fully
qualified domain name and web server path to your Bugzilla
installation.</P
><P
> For example, if your bugzilla query page is
http://www.foo.com/bugzilla/query.cgi, set your
<SPAN
CLASS="QUOTE"
>"urlbase"</SPAN
> is http://www.foo.com/bugzilla/.
</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"usebuggroups"</SPAN
> dictates whether or not to
implement group-based security for Bugzilla. If set,
Bugzilla bugs can have an associated groupmask defining
which groups of users are allowed to see and edit the
bug.</P
><P
> Set "usebuggroups" to "on" <EM
>only</EM
> if you
may wish to restrict access to products. I suggest leaving
this parameter <EM
>off</EM
> while initially
testing your Bugzilla.
</P
></LI
><LI
><P
> <SPAN
CLASS="QUOTE"
>"usebuggroupsentry"</SPAN
>, when set to
<SPAN
CLASS="QUOTE"
>"on"</SPAN
>, requires that all bugs have an associated
groupmask when submitted. This parameter is made for those
installations where product isolation is a necessity.
</P
><P
> Set "usebuggroupsentry" to "on" if you absolutely need to
restrict access to bugs from the moment they are submitted
through resolution. Once again, if you are simply testing
your installation, I suggest against turning this parameter
on; the strict security checking may stop you from being
able to modify your new entries.
</P
></LI
><LI
><P
> You run into an interesting problem when Bugzilla reaches a
high level of continuous activity. MySQL supports only
table-level write locking. What this means is that if
someone needs to make a change to a bug, they will lock the
entire table until the operation is complete. Locking for
write also blocks reads until the write is complete. The
<SPAN
CLASS="QUOTE"
>"shadowdb"</SPAN
> parameter was designed to get around
this limitation. While only a single user is allowed to
write to a table at a time, reads can continue unimpeded on
a read-only shadow copy of the database. Although your
database size will double, a shadow database can cause an
enormous performance improvement when implemented on
extremely high-traffic Bugzilla databases.
</P
><P
> Set "shadowdb" to "bug_shadowdb" if you will be running a
*very* large installation of Bugzilla. The shadow database
enables many simultaneous users to read and write to the
database without interfering with one another.
<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Enabling "shadowdb" can adversely affect the stability
of your installation of Bugzilla. You should regularly
check that your database is in sync. It is often
advisable to force a shadow database sync nightly via
<SPAN
CLASS="QUOTE"
>"cron"</SPAN
>.
</P
></TD
></TR
></TABLE
></DIV
> Once again, in testing you should avoid this option
-- use it if or when you <EM
>need</EM
> to use
it, and have repeatedly run into the problem it was designed
to solve -- very long wait times while attempting to commit
a change to the database. Mozilla.org began needing
<SPAN
CLASS="QUOTE"
>"shadowdb"</SPAN
> when they reached around 40,000
Bugzilla users with several hundred Bugzilla bug changes and
comments per day.
</P
><P
> If you use the "shadowdb" option, it is only natural that
you should turn the "queryagainstshadowdb" option "On" as
well. Otherwise you are replicating data into a shadow
database for no reason!
</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"headerhtml"</SPAN
>, <SPAN
CLASS="QUOTE"
>"footerhtml"</SPAN
>,
<SPAN
CLASS="QUOTE"
>"errorhtml"</SPAN
>, <SPAN
CLASS="QUOTE"
>"bannerhtml"</SPAN
>, and
<SPAN
CLASS="QUOTE"
>"blurbhtml"</SPAN
> are all templates which control
display of headers, footers, errors, banners, and additional
data. We could go into some detail regarding the usage of
these, but it is really best just to monkey around with them
a bit to see what they do. I strongly recommend you copy
your <TT
CLASS="FILENAME"
>data/params</TT
> file somewhere safe
before playing with these values, though. If they are
changed dramatically, it may make it impossible for you to
display Bugzilla pages to fix the problem until you have
restored your <TT
CLASS="FILENAME"
>data/params</TT
> file.</P
><P
> If you have custom logos or HTML you must put in place to
fit within your site design guidelines, place the code in
the "headerhtml", "footerhtml", "errorhtml", "bannerhtml",
or "blurbhtml" text boxes.
<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> The "headerhtml" text box is the HTML printed out
<EM
>before</EM
> any other code on the page,
except the CONTENT-TYPE header sent by the Bugzilla
engine. If you have a special banner, put the code for
it in "bannerhtml". You may want to leave these settings
at the defaults initially.
</P
></TD
></TR
></TABLE
></DIV
>
</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"passwordmail"</SPAN
> is rather simple. Every
time a user creates an account, the text of this parameter
is read as the text to send to the new user along with their
password message.</P
><P
> Add any text you wish to the "passwordmail" parameter box.
For instance, many people choose to use this box to give a
quick training blurb about how to use Bugzilla at your site.
</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"useqacontact"</SPAN
> allows you to define an
email address for each component, in addition to that of the
default owner, who will be sent carbon copies of incoming
bugs. The critical difference between a QA Contact and an
Owner is that the QA Contact follows the component. If you
reassign a bug from component A to component B, the QA
Contact for that bug will change with the reassignment,
regardless of owner.</P
><P
><SPAN
CLASS="QUOTE"
>"usestatuswhiteboard"</SPAN
> defines whether you
wish to have a free-form, overwritable field associated with
each bug. The advantage of the Status Whiteboard is that it
can be deleted or modified with ease, and provides an
easily-searchable field for indexing some bugs that have
some trait in common. Many people will put <SPAN
CLASS="QUOTE"
>"help
wanted"</SPAN
>, <SPAN
CLASS="QUOTE"
>"stalled"</SPAN
>, or <SPAN
CLASS="QUOTE"
>"waiting
on reply from somebody"</SPAN
> messages into the Status
Whiteboard field so those who peruse the bugs are aware of
their status even more than that which can be indicated by
the Resolution fields.</P
><P
> Do you want to use the QA Contact ("useqacontact") and
status whiteboard ("usestatuswhiteboard") fields? These
fields are useful because they allow for more flexibility,
particularly when you have an existing Quality Assurance
and/or Release Engineering team, but they may not be needed
for many smaller installations.
</P
></LI
><LI
><P
> Set "whinedays" to the amount of days you want to let bugs
go in the "New" or "Reopened" state before notifying people
they have untouched new bugs. If you do not plan to use
this feature, simply do not set up the whining cron job
described in the installation instructions, or set this
value to "0" (never whine).
</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"commenton"</SPAN
> fields allow you to dictate
what changes can pass without comment, and which must have a
comment from the person who changed them. Often,
administrators will allow users to add themselves to the CC
list, accept bugs, or change the Status Whiteboard without
adding a comment as to their reasons for the change, yet
require that most other changes come with an
explanation.</P
><P
> Set the "commenton" options according to your site policy.
It is a wise idea to require comments when users resolve,
reassign, or reopen bugs at the very least.
<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> It is generally far better to require a developer
comment when resolving bugs than not. Few things are
more annoying to bug database users than having a
developer mark a bug "fixed" without any comment as to
what the fix was (or even that it was truly fixed!)
</P
></TD
></TR
></TABLE
></DIV
>
</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"supportwatchers"</SPAN
> option can be an
exceptionally powerful tool in the hands of a power Bugzilla
user. By enabling this option, you allow users to receive
email updates whenever other users receive email updates.
This is, of course, subject to the groupset restrictions on
the bug; if the <SPAN
CLASS="QUOTE"
>"watcher"</SPAN
> would not normally be
allowed to view a bug, the watcher cannot get around the
system by setting herself up to watch the bugs of someone
with bugs outside her priveleges. She would still only
receive email updates for those bugs she could normally
view.</P
><P
>For Bugzilla sites which require strong inter-Product
security to prevent snooping, watchers are not a good
idea.</P
><P
> However, for most sites you should set
<SPAN
CLASS="QUOTE"
>"supportwatchers"</SPAN
> to "On". This feature is
helpful for team leads to monitor progress in their
respective areas, and can offer many other benefits, such as
allowing a developer to pick up a former engineer's bugs
without requiring her to change all the information in the
bug.
</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
><HR
ALIGN="LEFT"
WIDTH="100%"><TABLE
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
><A
HREF="administration.html"
>Prev</A
></TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="index.html"
>Home</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
><A
HREF="useradmin.html"
>Next</A
></TD
></TR
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
>Administering Bugzilla</TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="administration.html"
>Up</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
>User Administration</TD
></TR
></TABLE
></DIV
></BODY
></HTML
>
|
