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<title>CQRLOG - Troubleshooting</title>
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<td valign="top"><img src="img/exc.png"></td>
<td bgcolor=ffffcc valign="top" align="justify"><strong>
<font color="red">WARNING!</font></strong>
Backup your data often! BACKUP your log directory at the end of EVERY session!
All that you need to backup and store in a safe place is the log database directory
located in the ~/.config/cqrlog/database folder, or you can enable the autobackup function
in Preferences. This autobackup function creates an ADIF file with a backup of your log.
</td>
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<br>
<div style="text-align: left;"><strong>CQRLOG for LINUX by OK2CQR & OK1RR</strong></div>
<p align=center><img src=img/line.png></p>
<h2><strong>Troubleshooting</strong></h2>
<div style="text-align: justify;">
<a name="ah37"><em><strong>My radio control (CAT) does not work</strong></em>
<ul>
<li><strong>Check your ports.</strong> You must be a member of the user group,
which has permission to use ttyS* or ttyUSB* devices.<br>
Open command console and give "ls -l your serial port name" and "groups" commands.<br>
There must be same group, usually "dialout" in both results.<br><br>
[saku@hamtpad ~]$ ls -l /dev/ttyUSB0<br>
crw-rw----. 1 root <strong>dialout</strong> 188, 0 13. 4. 09:39 /dev/ttyUSB0<br>
[saku@hamtpad ~]$ groups<br>
saku <strong>dialout</strong> lock<br>
[saku@hamtpad ~]$<br><br>
If not try google with "your_linux_distribution_name add user to dial group" to get information how to do the fix.<br>
</li>
<li><strong>Check that your radio is properly set up </strong>
<a href="h1.html#ah7"><em>(see here)</em></a>. Click the 'Settings' button and
check the port settings - ttyS* or ttyUSB* number and <strong>all</strong>
communication parameters.
</li>
<li><strong>Is the poll rate set too fast?</strong> Try a lower setting (higher number). Your qsos usually lasts longer than 5 seconds so even αΊƒith value 5000 the right frequency is there before you save your qso.</li>
</ul>
<br>
<p align=center><img src=img/line.png></p>
<em><strong>When I click on a spot in the DX cluster window it populates the log
but it does not move the rig to the new operating frequency.</strong> I am using
an Icom 756 (original nonPro model).</strong></em>
<ul>
<li>Set IF filters bandwidth to 0 (Preferences -> Modes tab).</li>
</ul>
<br>
<p align=center><img src=img/line.png></p>
<a name="ah38"><em><strong>I'm unable to autologin to the Cluster</strong></em>
<ul>
Open the DX cluster window and click the 'Select' button. In the
<a href="h21.html#ah19"><strong>DX Cluster List</strong></a> choose the 'Edit' option.
A dialog appears:<br><br>
<img src="img/h55.png" border="0"></ul>
<br>
The 'User name:' field must be filled with your call sign.<br>
<p align=center><img src=img/line.png></p>
</div>
<p align=center><img src=img/line.png></p>
<a name="ah40"><em><strong>I have trouble with LoTW login getting the following error
message:</strong></em>
<ul>
<pre>PROGRESS shows:
NOT logged
Error: 0
Error: ssl_none</pre>
<p>Solution: libssl-dev must be installed</p></ul>
<p align=center><img src=img/line.png></p>
<a name="ah41"><em><strong>CQRLOG is very slow or does not run at all</strong></em>
<ul>
<p align="justify">The accompanying problem is an abonormally high CPU load. The problem
is instant polling of a non-existent (not responding) radio. Your radio setup is
probably incorrect. Try to downoad a default cqrlog.cfg from the CQRLOG web site
(www.cqrlog.com) and copy it into your /cqrlog/log_data folder. Backup your old
cqrlog.cfg before if you want. The default cqrlog.cfg redirects all polling to the
hamlib dummy radio (model=1] and the high CPU load should return to its
normal values.<br><br>Then you should set up your radio again.
Don't use too low a poll rate, a value of 300 is sufficient.</p></ul>
</div>
<p align=center><img src=img/line.png></p>
<a name="ah43"><em><strong>Disappearing fonts in the Radio Control Window</strong></em>
<ul>
<p>If your Radio Control Window looks like this</p>
<p><img src=img/h108.png></p>
<p>go to Preferences -> Fonts and uncheck the 'Use default settings' option</p>
<p><img src=img/h109.png></p>
<div align="justify"><p>and set fonts manually. Choose any font of your preference
which is present on your system (you will see it in the font choice pulldown dialog
'Select font'). This fixes this problem.</p>
</ul>
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