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<?php
function drawTickets($admin){
global $lang;
global $pro_mysql_tik_admins_table;
global $pro_mysql_tik_queries_table;
global $pro_mysql_tik_cats_table;
global $pro_mysql_tik_atc_table;
global $adm_login;
global $adm_pass;
global $addrlink;
global $conf_administrative_site;
$out = "<br>";
$frm_start = "<form enctype=\"multipart/form-data\" action=\"?\" method=\"post\">
<input type=\"hidden\" name=\"adm_login\" value=\"$adm_login\">
<input type=\"hidden\" name=\"adm_pass\" value=\"$adm_pass\">
<input type=\"hidden\" name=\"addrlink\" value=\"$addrlink\">
";
$att_frm = _("Add a binary file attachment:")."<br><br><input type=\"hidden\" name=\"MAX_FILE_SIZE\" value=\"800000\" /><input type=\"file\" name=\"attach\">";
// New ticket form
if(isset($_REQUEST["subaction"]) && $_REQUEST["subaction"] == "new_ticket"){
$popup_hostname = "";
if(isset($admin["data"])){
$popup_hostname .= "<option value=\"$conf_administrative_site\">$conf_administrative_site</option>";
}
if(isset($admin["vps"])){
$nbr_vps = sizeof($admin["vps"]);
for($i=0;$i<$nbr_vps;$i++){
$vps_name = $admin["vps"][$i]["vps_server_hostname"].":".$admin["vps"][$i]["vps_xen_name"];
$popup_hostname .= "<option value=\"$vps_name\">$vps_name</option>";
}
}
if(isset($admin["dedicated"])){
$nbr_dedicated = sizeof($admin["dedicated"]);
for($i=0;$i<$nbr_dedicated;$i++){
$dedi_name = $admin["dedicated"][$i]["server_hostname"];
$popup_hostname .= "<option value=\"$dedi_name\">$dedi_name</option>";
}
}
$q = "SELECT * FROM $pro_mysql_tik_cats_table WHERE 1 ORDER BY id";
$r = mysql_query($q)or die("Cannot query $q line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n = mysql_num_rows($r);
$popup_cats = "";
for($i=0;$i<$n;$i++){
$a = mysql_fetch_array($r);
$popup_cats .= "<option value=\"".$a["id"]."\">".$a["catdescript"]."</option>";
}
$out .= $frm_start."
<input type=\"hidden\" name=\"action\" value=\"new_ticket\">
". _("Subject") ." <input name=\"subject\" type=\"text\" size=\"40\" maxlength=\"40\"><br>
". _("What is your server hostname:") ."<br>
<select name=\"server_hostname\">
$popup_hostname
</select><br>
". _("Type of problem:") ."<br>
<select name=\"issue_cat_id\">
$popup_cats
</select><br><br>
". _("Full description of the trouble:") ."<br>
<textarea name=\"ticketbody\" cols=\"60\" rows=\"10\" wrap=\"physical\"></textarea><br>
$att_frm<br><br>
".submitButtonStart(). _("Send trouble ticket") .submitButtonEnd()."
</form>";
// View a ticket
}else if(isset($_REQUEST["subaction"]) && $_REQUEST["subaction"] == "view_ticket"){
if( !isRandomNum($_REQUEST["tik_id"]) ){
die("Selected ticket id is not valid!");
}
$q = "SELECT * FROM $pro_mysql_tik_queries_table WHERE adm_login='$adm_login' AND id='".$_REQUEST["tik_id"]."';";
$r = mysql_query($q)or die("Cannot query $q line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n = mysql_num_rows($r);
if($n != 1){
$out .= _("Ticket not found.") ;
}else{
$a_t = mysql_fetch_array($r);
$out .= _("Subject:") ." ".htmlspecialchars(stripslashes($a_t["subject"]))."<br>";
$q2 = "SELECT * FROM $pro_mysql_tik_cats_table WHERE id='".$a_t["cat_id"]."';";
$r2 = mysql_query($q2)or die("Cannot query $q2 line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n2 = mysql_num_rows($r2);
if($n2 != 1){
$out .= _("Type: type not found.") ;
}else{
$a2 = mysql_fetch_array($r2);
$out .= _("Type of problem:") ." ".$a2["catdescript"]."<br>";
}
$out .= _("First query date") . ": ".$a_t["date"]." ".$a_t["time"]."<br>";
$out .= _("Server hostname related") . ": ".$a_t["server_hostname"]."<br>";
if($a_t["closed"] == "yes"){
$out .= "<font color=\"red\">". _("Replying to an already closed ticket will reopen it."). "</font><br>";
}
$out .= "<table cellspacing=\"0\" cellpadding=\"4\" border=\"0\">";
$next_tikq = $_REQUEST["tik_id"];
while($next_tikq != 0){
$q = "SELECT * FROM $pro_mysql_tik_queries_table WHERE adm_login='$adm_login' AND id='$next_tikq';";
$r = mysql_query($q)or die("Cannot query $q line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n = mysql_num_rows($r);
if($n != 1){
$out .= _("Ticket not found.") ;
break;
}
$a = mysql_fetch_array($r);
$last_tik_id = $next_tikq;
$next_tikq = $a["reply_id"];
if($a["admin_or_user"] == "user"){
$bg = " bgcolor=\"#AAAAFF\" ";
}else{
$bg = " bgcolor=\"#FFFFAA\" ";
}
if($a["admin_or_user"] == "admin"){
$qr = "SELECT * FROM $pro_mysql_tik_admins_table WHERE pseudo='".$a["admin_name"]."';";
$rr = mysql_query($qr)or die("Cannot query $q line ".__LINE__." file ".__FILE__." sql said ".mysql_error());
$nr = mysql_num_rows($rr);
if($nr == 1){
$ar = mysql_fetch_array($rr);
$realname = $ar["realname"];
}else{
$realname = _("Not found!");
}
$replied_by = "<br>"._("Replied to By:")." ".$realname;
}else{
$replied_by = "";
}
$atfiles = "";
if($a["attach"] != ""){
$atc = explode("|",$a["attach"]);
$natc = sizeof($atc);
for($z=0;$z<$natc;$z++){
$qat = "SELECT * FROM $pro_mysql_tik_atc_table WHERE id='".$atc[$z]."';";
$rat = mysql_query($qat)or die("Cannot query $qat line ".__LINE__." file ".__FILE__." sql said ".mysql_error());
$natr = mysql_num_rows($rat);
if($natr == 1){
$aat = mysql_fetch_array($rat);
$binary = pack("H*" , $aat["datahex"]);
$chment_size = smartByte(strlen($binary));
$atfiles .= "<br>".htmlspecialchars($aat["ctype_prim"])."/".htmlspecialchars($aat["ctype_sec"]).$chment_size."<br>".htmlspecialchars($aat["filename"]);
}
}
}
$out .= "<tr><td$bg valign=\"top\"><i>".$a["date"]." ".$a["time"]."$atfiles</i>".$replied_by."</td><td$bg>".nl2br(htmlspecialchars(stripslashes($a["text"])))."</td></tr>";
}
$out .= "</table>";
$out .= $frm_start."<input type=\"hidden\" name=\"subaction\" value=\"view_ticket\">
<input type=\"hidden\" name=\"action\" value=\"add_ticket_reply\">
<input type=\"hidden\" name=\"tik_id\" value=\"".$_REQUEST["tik_id"]."\">
<input type=\"hidden\" name=\"last_tik_id\" value=\"$last_tik_id\">
<input type=\"hidden\" name=\"subject\" value=\"".$a_t["subject"]."\">
<input type=\"hidden\" name=\"cat_id\" value=\"".$a_t["cat_id"]."\">
<input type=\"hidden\" name=\"server_hostname\" value=\"".$a_t["server_hostname"]."\">
<textarea name=\"ticketbody\" cols=\"60\" rows=\"10\" wrap=\"physical\"></textarea><br>
$att_frm<br>
". _("Request to close the issue:") ."<input type=\"radio\" name=\"request_to_close\" value=\"yes\" checked> "._("Yes")."
<input type=\"radio\" name=\"request_to_close\" value=\"no\"> "._("No")."<br>
".submitButtonStart(). _("Submit new support issue") .submitButtonEnd()."
</form>
";
}
// The main screen
}else{
$out .= $frm_start."<input type=\"hidden\" name=\"subaction\" value=\"new_ticket\">
".submitButtonStart(). _("Submit new support issue") .submitButtonEnd()."
</form>
";
$out .= "<br><br><h3>". _("Old tickets:") ."</h3>";
$q = "SELECT * FROM $pro_mysql_tik_queries_table WHERE adm_login='$adm_login' AND in_reply_of_id='0' ORDER BY date,time DESC;";
$r = mysql_query($q)or die("Cannot query $q line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n = mysql_num_rows($r);
$out .= "<font color=\"red\">". _("Replying to an already closed ticket will reopen it."). "</font><br>";
$out .= "<table cellspacing=\"0\" cellpadding=\"0\" border=\"1\">
<tr><td>". _("Date") ."</td><td>". _("Time") ."</td><td>". _("Status") ."</td><td>". _("Type") ."</td><td>". _("Hostname") ."</td><td>". _("Subject") ."</td></tr>";
for($i=0;$i<$n;$i++){
$a = mysql_fetch_array($r);
$out .= "<tr><td>".$a["date"]."</td><td>".$a["time"]."</td>";
if($a["closed"] == "yes"){
$out .= "<td><font color=\"green\">". _("Closed") ."</font></td>";
}else{
$out .= "<td><font color=\"red\">". _("Open") ."</font></td>";
}
$q2 = "SELECT * FROM $pro_mysql_tik_cats_table WHERE id='".$a["cat_id"]."';";
$r2 = mysql_query($q2)or die("Cannot query $q2 line ".__LINE__." file ".__FILE__." sql said: ".mysql_error());
$n2 = mysql_num_rows($r2);
if($n2 != 1){
$out .= "<td>Cat not found!</td>";
}else{
$a2 = mysql_fetch_array($r2);
$out .= "<td>".$a2["catname"]."</td>";
}
$out .= "<td>".$a["server_hostname"]."</td><td><a href=\"?adm_login=$adm_login&adm_pass=$adm_pass&addrlink=$addrlink&subaction=view_ticket&tik_id=".$a["id"]."\">".htmlspecialchars(stripslashes($a["subject"]))."</a></td>";
$out .= "</tr>";
}
$out .= "</table>";
}
return $out;
}
?>
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