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<title>Customizing The Ticket System</title>
<nowiki>
<h2>Introduction</h2>
<p>
This guide will explain how to add the "assigned_to" and "submitted_by" fields
to the ticket system in Fossil, as well as making the system more useful. You
must have "admin" access to the repository to implement these instructions.
</p>
<h2>First modify the TICKET table</h2><blockquote>
<p>
Click on the "Admin" menu, then "Tickets", then "Table". After the other fields
and before the final ")", insert:
<pre>
,
assigned_to TEXT,
opened_by TEXT
</pre>
And "Apply Changes". You have just added two more fields to the ticket
database! NOTE: I won't tell you to "Apply Changes" after each step from here
on out. Now, how do you use these fields?
</p>
</blockquote>
<h2>Next add assignees</h2><blockquote>
<p>
Back to the "Tickets" admin page, and click "Common". Add something like this:
<pre>
set assigned_choices {
unassigned
tom
dick
harriet
}
</pre>
Obviously, choose names corresponding to the logins on your system. The
'unassigned' entry is important, as it prevents you from having a NULL in that
field (which causes problems later when editing).
</p>
</blockquote>
<h2>Now modify the 'new ticket' page</h2><blockquote>
<p>
Back to the "Tickets" admin page, and click "New Ticket Page". This is a little
more tricky. Edit the top part:
<pre>
if {[info exists submit]} {
set status Open
set opened_by $login
set assigned_to "unassigned"
submit_ticket
}
</pre>
Note the "set opened_by" bit -- that will automatically set the "opened_by"
field to the login name of the bug reporter. Now, skip to the part with "EMail"
and modify it like so:
<pre>
<th1>enable_output [expr { "$login" eq "anonymous"}]</th1>
<tr>
<td align="right">EMail:
<input type="text" name="private_contact" value="$<private_contact>" size="30">
</td>
<td><u>Not publicly visible</u>. Used by developers to contact you with
questions.</td>
</tr>
<th1>enable_output 1</th1>
</pre>
This bit of code will get rid of the "email" field entry for logged-in users.
Since we know the user's information, we don't have to ask for it. NOTE: it
might be good to automatically scoop up the user's email and put it here.
</p>
</blockquote>
<h2>Modify the 'view ticket' page</h2><blockquote>
<p>
Look for the text "Contact:" (about halfway through). Then insert these lines
after the closing tr tag and before the "enable_output" line:
<pre>
<tr>
<td align="right">Assigned to:</td><td bgcolor="#d0d0d0">
$<assigned_to>
</td>
<td align="right">Opened by:</td><td bgcolor="#d0d0d0">
$<opened_by>
</td>
</pre>
This will add a row which displays these two fields, in the event the user has
"edit" capability.
</p>
</blockquote>
<h2>Modify the 'edit ticket' page</h2><blockquote>
<p>
Before the "Severity:" line, add this:
<pre>
<tr><td align="right">Assigned to:</td><td>
<th1>combobox assigned_to $assigned_choices 1</th1>
</td></tr>
</pre>
That will give you a drop-down list of assignees. Now, similar to the previous
section, look for "Contact:" and add this:
<pre>
<tr><td align="right">Reported by:</td><td>
<input type="text" name="opened_by" size="40"
value="$<opened_by>">
</td></tr>
</pre>
</p>
</blockquote>
<h2>What next?</h2><blockquote>
<p>
Now you can add custom reports which select based on the person to whom the
ticket is assigned. For example, an "Assigned to me" report could be:
<pre>
SELECT
CASE WHEN status IN ('Open','Verified') THEN '#f2dcdc'
WHEN status='Review' THEN '#e8e8e8'
WHEN status='Fixed' THEN '#cfe8bd'
WHEN status='Tested' THEN '#bde5d6'
WHEN status='Deferred' THEN '#cacae5'
ELSE '#c8c8c8' END AS 'bgcolor',
substr(tkt_uuid,1,10) AS '#',
datetime(tkt_mtime) AS 'mtime',
type,
status,
subsystem,
title
FROM ticket
WHERE assigned_to=user()
</pre>
</p>
</blockquote>
</nowiki>
|
