1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183 1184 1185 1186 1187 1188 1189 1190 1191 1192 1193 1194
|
// Code generated by smithy-go-codegen DO NOT EDIT.
package connect
import (
"context"
"fmt"
awsmiddleware "github.com/aws/aws-sdk-go-v2/aws/middleware"
"github.com/aws/aws-sdk-go-v2/service/connect/types"
"github.com/aws/smithy-go/middleware"
smithyhttp "github.com/aws/smithy-go/transport/http"
"time"
)
// Gets metric data from the specified Amazon Connect instance.
//
// GetMetricDataV2 offers more features than [GetMetricData], the previous version of this API.
// It has new metrics, offers filtering at a metric level, and offers the ability
// to filter and group data by channels, queues, routing profiles, agents, and
// agent hierarchy levels. It can retrieve historical data for the last 3 months,
// at varying intervals.
//
// For a description of the historical metrics that are supported by
// GetMetricDataV2 and GetMetricData , see [Historical metrics definitions] in the Amazon Connect Administrator
// Guide.
//
// [Historical metrics definitions]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
// [GetMetricData]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html
func (c *Client) GetMetricDataV2(ctx context.Context, params *GetMetricDataV2Input, optFns ...func(*Options)) (*GetMetricDataV2Output, error) {
if params == nil {
params = &GetMetricDataV2Input{}
}
result, metadata, err := c.invokeOperation(ctx, "GetMetricDataV2", params, optFns, c.addOperationGetMetricDataV2Middlewares)
if err != nil {
return nil, err
}
out := result.(*GetMetricDataV2Output)
out.ResultMetadata = metadata
return out, nil
}
type GetMetricDataV2Input struct {
// The timestamp, in UNIX Epoch time format, at which to end the reporting
// interval for the retrieval of historical metrics data. The time must be later
// than the start time timestamp. It cannot be later than the current timestamp.
//
// This member is required.
EndTime *time.Time
// The filters to apply to returned metrics. You can filter on the following
// resources:
//
// - Agents
//
// - Channels
//
// - Feature
//
// - Queues
//
// - Routing profiles
//
// - Routing step expression
//
// - User hierarchy groups
//
// At least one filter must be passed from queues, routing profiles, agents, or
// user hierarchy groups.
//
// To filter by phone number, see [Create a historical metrics report] in the Amazon Connect Administrator Guide.
//
// Note the following limits:
//
// - Filter keys: A maximum of 5 filter keys are supported in a single request.
// Valid filter keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE |
// AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE |
// AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN |
// CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype | FEATURE |
// FLOW_TYPE | FLOWS_NEXT_RESOURCE_ID | FLOWS_NEXT_RESOURCE_QUEUE_ID |
// FLOWS_OUTCOME_TYPE | FLOWS_RESOURCE_ID | INITIATION_METHOD |
// RESOURCE_PUBLISHED_TIMESTAMP | ROUTING_PROFILE | ROUTING_STEP_EXPRESSION |
// QUEUE | Q_CONNECT_ENABLED |
//
// - Filter values: A maximum of 100 filter values are supported in a single
// request. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter
// key. They do not count towards limitation of 100 filter values. For example, a
// GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing
// profiles for a total of 100 filter values, along with 3 channel filters.
//
// contact_lens_conversational_analytics is a valid filterValue for the FEATURE
// filter key. It is available only to contacts analyzed by Contact Lens
// conversational analytics.
//
// connect:Chat , connect:SMS , connect:Telephony , and connect:WebRTC are valid
// filterValue examples (not exhaustive) for the
// contact/segmentAttributes/connect:Subtype filter key.
//
// ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000
// length. This filter is case and order sensitive. JSON string fields must be
// sorted in ascending order and JSON array order should be kept as is.
//
// Q_CONNECT_ENABLED . TRUE and FALSE are the only valid filterValues for the
// Q_CONNECT_ENABLED filter key.
//
// - TRUE includes all contacts that had Amazon Q in Connect enabled as part of
// the flow.
//
// - FALSE includes all contacts that did not have Amazon Q in Connect enabled
// as part of the flow
//
// This filter is available only for contact record-driven metrics.
//
// [Create a historical metrics report]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
//
// This member is required.
Filters []types.FilterV2
// The metrics to retrieve. Specify the name, groupings, and filters for each
// metric. The following historical metrics are available. For a description of
// each metric, see [Historical metrics definitions]in the Amazon Connect Administrator Guide.
//
// ABANDONMENT_RATE Unit: Percent
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Abandonment rate]
//
// AGENT_ADHERENT_TIME This metric is available only in Amazon Web Services
// Regions where [Forecasting, capacity planning, and scheduling]is available.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Adherent time]
//
// AGENT_ANSWER_RATE Unit: Percent
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Agent answer rate]
//
// AGENT_NON_ADHERENT_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Non-adherent time]
//
// AGENT_NON_RESPONSE Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Agent non-response]
//
// AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
//
// UI name: [Agent non-response without customer abandons]
//
// AGENT_OCCUPANCY Unit: Percentage
//
// Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
//
// UI name: [Occupancy]
//
// AGENT_SCHEDULE_ADHERENCE This metric is available only in Amazon Web Services
// Regions where [Forecasting, capacity planning, and scheduling]is available.
//
// Unit: Percent
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Adherence]
//
// AGENT_SCHEDULED_TIME This metric is available only in Amazon Web Services
// Regions where [Forecasting, capacity planning, and scheduling]is available.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Scheduled time]
//
// AVG_ABANDON_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average queue abandon time]
//
// AVG_ACTIVE_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Average active time]
//
// AVG_AFTER_CONTACT_WORK_TIME Unit: Seconds
//
// Valid metric filter key: INITIATION_METHOD
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average after contact work time]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_AGENT_CONNECTING_TIME Unit: Seconds
//
// Valid metric filter key: INITIATION_METHOD . For now, this metric only supports
// the following as INITIATION_METHOD : INBOUND | OUTBOUND | CALLBACK | API
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Average agent API connecting time]
//
// The Negate key in Metric Level Filters is not applicable for this metric.
//
// AVG_AGENT_PAUSE_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Average agent pause time]
//
// AVG_CASE_RELATED_CONTACTS Unit: Count
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Average contacts per case]
//
// AVG_CASE_RESOLUTION_TIME Unit: Seconds
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Average case resolution time]
//
// AVG_CONTACT_DURATION Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average contact duration]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_CONVERSATION_DURATION Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average conversation duration]
//
// AVG_FLOW_TIME Unit: Seconds
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
// resource ID, Initiation method, Resource published timestamp
//
// UI name: [Average flow time]
//
// AVG_GREETING_TIME_AGENT This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent greeting time]
//
// AVG_HANDLE_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
// RoutingStepExpression
//
// UI name: [Average handle time]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_HOLD_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average customer hold time]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_HOLD_TIME_ALL_CONTACTS Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average customer hold time all contacts]
//
// AVG_HOLDS Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average holds]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_INTERACTION_AND_HOLD_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent interaction and customer hold time]
//
// AVG_INTERACTION_TIME Unit: Seconds
//
// Valid metric filter key: INITIATION_METHOD
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent interaction time]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_INTERRUPTIONS_AGENT This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent interruptions]
//
// AVG_INTERRUPTION_TIME_AGENT This metric is available only for contacts analyzed
// by Contact Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent interruption time]
//
// AVG_NON_TALK_TIME This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average non-talk time]
//
// AVG_QUEUE_ANSWER_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average queue answer time]
//
// Feature is a valid filter but not a valid grouping.
//
// AVG_RESOLUTION_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average resolution time]
//
// AVG_TALK_TIME This metric is available only for contacts analyzed by Contact
// Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average talk time]
//
// AVG_TALK_TIME_AGENT This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average agent talk time]
//
// AVG_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Average customer talk time]
//
// CASES_CREATED Unit: Count
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Cases created]
//
// CONTACTS_ABANDONED Unit: Count
//
// Metric filter:
//
// - Valid values: API | Incoming | Outbound | Transfer | Callback |
// Queue_Transfer | Disconnect
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q
// in Connect
//
// UI name: [Contact abandoned]
//
// CONTACTS_ABANDONED_IN_X Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// Threshold: For ThresholdValue , enter any whole number from 1 to 604800
// (inclusive), in seconds. For Comparison , you must enter LT (for "Less than").
//
// UI name: [Contacts abandoned in X seconds]
//
// CONTACTS_ANSWERED_IN_X Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// Threshold: For ThresholdValue , enter any whole number from 1 to 604800
// (inclusive), in seconds. For Comparison , you must enter LT (for "Less than").
//
// UI name: [Contacts answered in X seconds]
//
// CONTACTS_CREATED Unit: Count
//
// Valid metric filter key: INITIATION_METHOD
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Feature,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts created]
//
// Feature is a valid filter but not a valid grouping.
//
// CONTACTS_HANDLED Unit: Count
//
// Valid metric filter key: INITIATION_METHOD , DISCONNECT_REASON
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
// RoutingStepExpression, Q in Connect
//
// UI name: [API contacts handled]
//
// Feature is a valid filter but not a valid grouping.
//
// CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT Unit: Count
//
// Valid metric filter key: INITIATION_METHOD
//
// Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts handled (connected to agent timestamp)]
//
// CONTACTS_HOLD_ABANDONS Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts hold disconnect]
//
// CONTACTS_ON_HOLD_AGENT_DISCONNECT Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contacts hold agent disconnect]
//
// CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contacts hold customer disconnect]
//
// CONTACTS_PUT_ON_HOLD Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contacts put on hold]
//
// CONTACTS_TRANSFERRED_OUT_EXTERNAL Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contacts transferred out external]
//
// CONTACTS_TRANSFERRED_OUT_INTERNAL Unit: Percent
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contacts transferred out internal]
//
// CONTACTS_QUEUED Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts queued]
//
// CONTACTS_QUEUED_BY_ENQUEUE Unit: Count
//
// Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
// contact/segmentAttributes/connect:Subtype
//
// UI name: [Contacts queued (enqueue timestamp)]
//
// CONTACTS_RESOLVED_IN_X Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// Threshold: For ThresholdValue enter any whole number from 1 to 604800
// (inclusive), in seconds. For Comparison , you must enter LT (for "Less than").
//
// UI name: [Contacts resolved in X]
//
// CONTACTS_TRANSFERRED_OUT Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts transferred out]
//
// Feature is a valid filter but not a valid grouping.
//
// CONTACTS_TRANSFERRED_OUT_BY_AGENT Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts transferred out by agent]
//
// CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contacts transferred out queue]
//
// CURRENT_CASES Unit: Count
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Current cases]
//
// FLOWS_OUTCOME Unit: Count
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
// resource ID, Initiation method, Resource published timestamp
//
// UI name: [Flows outcome]
//
// FLOWS_STARTED Unit: Count
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows resource ID, Initiation method, Resource published timestamp
//
// UI name: [Flows started]
//
// MAX_FLOW_TIME Unit: Seconds
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
// resource ID, Initiation method, Resource published timestamp
//
// UI name: [Maximum flow time]
//
// MAX_QUEUED_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Maximum queued time]
//
// MIN_FLOW_TIME Unit: Seconds
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
// resource ID, Initiation method, Resource published timestamp
//
// UI name: [Minimum flow time]
//
// PERCENT_CASES_FIRST_CONTACT_RESOLVED Unit: Percent
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Cases resolved on first contact]
//
// PERCENT_CONTACTS_STEP_EXPIRED Unit: Percent
//
// Valid groupings and filters: Queue, RoutingStepExpression
//
// UI name: Not available
//
// PERCENT_CONTACTS_STEP_JOINED Unit: Percent
//
// Valid groupings and filters: Queue, RoutingStepExpression
//
// UI name: Not available
//
// PERCENT_FLOWS_OUTCOME Unit: Percent
//
// Valid metric filter key: FLOWS_OUTCOME_TYPE
//
// Valid groupings and filters: Channel,
// contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID,
// Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows
// resource ID, Initiation method, Resource published timestamp
//
// UI name: [Flows outcome percentage].
//
// The FLOWS_OUTCOME_TYPE is not a valid grouping.
//
// PERCENT_NON_TALK_TIME This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Percentage
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Non-talk time percent]
//
// PERCENT_TALK_TIME This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Percentage
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Talk time percent]
//
// PERCENT_TALK_TIME_AGENT This metric is available only for contacts analyzed by
// Contact Lens conversational analytics.
//
// Unit: Percentage
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Agent talk time percent]
//
// PERCENT_TALK_TIME_CUSTOMER This metric is available only for contacts analyzed
// by Contact Lens conversational analytics.
//
// Unit: Percentage
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Customer talk time percent]
//
// REOPENED_CASE_ACTIONS Unit: Count
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Cases reopened]
//
// RESOLVED_CASE_ACTIONS Unit: Count
//
// Required filter key: CASE_TEMPLATE_ARN
//
// Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
//
// UI name: [Cases resolved]
//
// SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request.
//
// Unit: Percent
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect
//
// Threshold: For ThresholdValue , enter any whole number from 1 to 604800
// (inclusive), in seconds. For Comparison , you must enter LT (for "Less than").
//
// UI name: [Service level X]
//
// STEP_CONTACTS_QUEUED Unit: Count
//
// Valid groupings and filters: Queue, RoutingStepExpression
//
// UI name: Not available
//
// SUM_AFTER_CONTACT_WORK_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [After contact work time]
//
// SUM_CONNECTING_TIME_AGENT Unit: Seconds
//
// Valid metric filter key: INITIATION_METHOD . This metric only supports the
// following filter keys as INITIATION_METHOD : INBOUND | OUTBOUND | CALLBACK | API
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Agent API connecting time]
//
// The Negate key in Metric Level Filters is not applicable for this metric.
//
// SUM_CONTACT_FLOW_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contact flow time]
//
// SUM_CONTACT_TIME_AGENT Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Agent on contact time]
//
// SUM_CONTACTS_DISCONNECTED Valid metric filter key: DISCONNECT_REASON
//
// Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Contact disconnected]
//
// SUM_ERROR_STATUS_TIME_AGENT Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Error status time]
//
// SUM_HANDLE_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Contact handle time]
//
// SUM_HOLD_TIME Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Customer hold time]
//
// SUM_IDLE_TIME_AGENT Unit: Seconds
//
// Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
//
// UI name: [Agent idle time]
//
// SUM_INTERACTION_AND_HOLD_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy, Q in Connect
//
// UI name: [Agent interaction and hold time]
//
// SUM_INTERACTION_TIME Unit: Seconds
//
// Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent
// Hierarchy
//
// UI name: [Agent interaction time]
//
// SUM_NON_PRODUCTIVE_TIME_AGENT Unit: Seconds
//
// Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
//
// UI name: [Non-Productive Time]
//
// SUM_ONLINE_TIME_AGENT Unit: Seconds
//
// Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
//
// UI name: [Online time]
//
// SUM_RETRY_CALLBACK_ATTEMPTS Unit: Count
//
// Valid groupings and filters: Queue, Channel, Routing Profile,
// contact/segmentAttributes/connect:Subtype, Q in Connect
//
// UI name: [Callback attempts]
//
// [Historical metrics definitions]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
// [Contacts transferred out external]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
// [Average agent greeting time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
// [Non-talk time percent]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
// [Average agent pause time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical
// [Average queue abandon time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical
// [Contacts transferred out by agent]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
// [Average agent API connecting time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time
// [Maximum flow time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
// [Average contact duration]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
// [Non-adherent time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time
// [Average agent interaction and customer hold time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
// [Contacts created]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
// [Adherence]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical
// [Customer talk time percent]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
// [Average conversation duration]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
// [After contact work time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
// [Average customer talk time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
// [Flows outcome]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
// [Contacts queued]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
// [Occupancy]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical
// [Error status time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
// [Maximum queued time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
// [Contacts answered in X seconds]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
// [Minimum flow time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
// [Average active time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical
// [Contacts transferred out queue]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
// [Cases reopened]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
// [Average case resolution time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
// [Contact flow time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
// [Average customer hold time all contacts]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
// [Agent API connecting time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
// [Average agent interaction time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
// [Talk time percent]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
// [Agent on contact time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
// [Average non-talk time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
// [Average agent talk time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
// [Flows started]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
// [Average agent interruption time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
// [Contacts transferred out]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
// [Average contacts per case]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical
// [Agent talk time percent]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
// [Average resolution time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
// [Flows outcome percentage]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
// [Cases resolved]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
// [Contacts queued (enqueue timestamp)]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
// [Average flow time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
// [Contacts hold disconnect]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
// [Online time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
// [Average holds]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
// [API contacts handled]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
// [Agent interaction time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
// [Agent non-response without customer abandons]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical
// [Average agent interruptions]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
// [Service level X]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
// [Contact handle time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
// [Contact disconnected]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
// [Contacts handled (connected to agent timestamp)]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
// [Agent idle time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
// [Contacts resolved in X]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
// [Contact abandoned]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
// [Cases resolved on first contact]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
// [Adherent time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical
// [Abandonment rate]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical
// [Average talk time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
// [Scheduled time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical
// [Average after contact work time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical
// [Contacts abandoned in X seconds]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
// [Non-Productive Time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
// [Cases created]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
// [Current cases]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
// [Average queue answer time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
// [Customer hold time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
// [Average handle time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
// [Average customer hold time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
// [Agent interaction and hold time]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
// [Contacts hold customer disconnect]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
// [Contacts put on hold]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
// [Contacts hold agent disconnect]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
// [Contacts transferred out internal]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
// [Agent non-response]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response
// [Callback attempts]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
// [Forecasting, capacity planning, and scheduling]: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region
// [Agent answer rate]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical
//
// This member is required.
Metrics []types.MetricV2
// The Amazon Resource Name (ARN) of the resource. This includes the instanceId an
// Amazon Connect instance.
//
// This member is required.
ResourceArn *string
// The timestamp, in UNIX Epoch time format, at which to start the reporting
// interval for the retrieval of historical metrics data. The time must be before
// the end time timestamp. The start and end time depends on the IntervalPeriod
// selected. By default the time range between start and end time is 35 days.
// Historical metrics are available for 3 months.
//
// This member is required.
StartTime *time.Time
// The grouping applied to the metrics that are returned. For example, when
// results are grouped by queue, the metrics returned are grouped by queue. The
// values that are returned apply to the metrics for each queue. They are not
// aggregated for all queues.
//
// If no grouping is specified, a summary of all metrics is returned.
//
// Valid grouping keys: AGENT | AGENT_HIERARCHY_LEVEL_ONE |
// AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE |
// AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN |
// CASE_STATUS | CHANNEL | contact/segmentAttributes/connect:Subtype |
// FLOWS_RESOURCE_ID | FLOWS_MODULE_RESOURCE_ID | FLOW_TYPE | FLOWS_OUTCOME_TYPE |
// INITIATION_METHOD | Q_CONNECT_ENABLED | QUEUE | RESOURCE_PUBLISHED_TIMESTAMP |
// ROUTING_PROFILE | ROUTING_STEP_EXPRESSION
Groupings []string
// The interval period and timezone to apply to returned metrics.
//
// - IntervalPeriod : An aggregated grouping applied to request metrics. Valid
// IntervalPeriod values are: FIFTEEN_MIN | THIRTY_MIN | HOUR | DAY | WEEK |
// TOTAL .
//
// For example, if IntervalPeriod is selected THIRTY_MIN , StartTime and EndTime
// differs by 1 day, then Amazon Connect returns 48 results in the response. Each
// result is aggregated by the THIRTY_MIN period. By default Amazon Connect
// aggregates results based on the TOTAL interval period.
//
// The following list describes restrictions on StartTime and EndTime based on
// which IntervalPeriod is requested.
//
// - FIFTEEN_MIN : The difference between StartTime and EndTime must be less than
// 3 days.
//
// - THIRTY_MIN : The difference between StartTime and EndTime must be less than
// 3 days.
//
// - HOUR : The difference between StartTime and EndTime must be less than 3 days.
//
// - DAY : The difference between StartTime and EndTime must be less than 35 days.
//
// - WEEK : The difference between StartTime and EndTime must be less than 35
// days.
//
// - TOTAL : The difference between StartTime and EndTime must be less than 35
// days.
//
// - TimeZone : The timezone applied to requested metrics.
Interval *types.IntervalDetails
// The maximum number of results to return per page.
MaxResults *int32
// The token for the next set of results. Use the value returned in the previous
// response in the next request to retrieve the next set of results.
NextToken *string
noSmithyDocumentSerde
}
type GetMetricDataV2Output struct {
// Information about the metrics requested in the API request If no grouping is
// specified, a summary of metric data is returned.
MetricResults []types.MetricResultV2
// If there are additional results, this is the token for the next set of results.
NextToken *string
// Metadata pertaining to the operation's result.
ResultMetadata middleware.Metadata
noSmithyDocumentSerde
}
func (c *Client) addOperationGetMetricDataV2Middlewares(stack *middleware.Stack, options Options) (err error) {
if err := stack.Serialize.Add(&setOperationInputMiddleware{}, middleware.After); err != nil {
return err
}
err = stack.Serialize.Add(&awsRestjson1_serializeOpGetMetricDataV2{}, middleware.After)
if err != nil {
return err
}
err = stack.Deserialize.Add(&awsRestjson1_deserializeOpGetMetricDataV2{}, middleware.After)
if err != nil {
return err
}
if err := addProtocolFinalizerMiddlewares(stack, options, "GetMetricDataV2"); err != nil {
return fmt.Errorf("add protocol finalizers: %v", err)
}
if err = addlegacyEndpointContextSetter(stack, options); err != nil {
return err
}
if err = addSetLoggerMiddleware(stack, options); err != nil {
return err
}
if err = addClientRequestID(stack); err != nil {
return err
}
if err = addComputeContentLength(stack); err != nil {
return err
}
if err = addResolveEndpointMiddleware(stack, options); err != nil {
return err
}
if err = addComputePayloadSHA256(stack); err != nil {
return err
}
if err = addRetry(stack, options); err != nil {
return err
}
if err = addRawResponseToMetadata(stack); err != nil {
return err
}
if err = addRecordResponseTiming(stack); err != nil {
return err
}
if err = addClientUserAgent(stack, options); err != nil {
return err
}
if err = smithyhttp.AddErrorCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = smithyhttp.AddCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = addSetLegacyContextSigningOptionsMiddleware(stack); err != nil {
return err
}
if err = addOpGetMetricDataV2ValidationMiddleware(stack); err != nil {
return err
}
if err = stack.Initialize.Add(newServiceMetadataMiddleware_opGetMetricDataV2(options.Region), middleware.Before); err != nil {
return err
}
if err = addRecursionDetection(stack); err != nil {
return err
}
if err = addRequestIDRetrieverMiddleware(stack); err != nil {
return err
}
if err = addResponseErrorMiddleware(stack); err != nil {
return err
}
if err = addRequestResponseLogging(stack, options); err != nil {
return err
}
if err = addDisableHTTPSMiddleware(stack, options); err != nil {
return err
}
return nil
}
// GetMetricDataV2APIClient is a client that implements the GetMetricDataV2
// operation.
type GetMetricDataV2APIClient interface {
GetMetricDataV2(context.Context, *GetMetricDataV2Input, ...func(*Options)) (*GetMetricDataV2Output, error)
}
var _ GetMetricDataV2APIClient = (*Client)(nil)
// GetMetricDataV2PaginatorOptions is the paginator options for GetMetricDataV2
type GetMetricDataV2PaginatorOptions struct {
// The maximum number of results to return per page.
Limit int32
// Set to true if pagination should stop if the service returns a pagination token
// that matches the most recent token provided to the service.
StopOnDuplicateToken bool
}
// GetMetricDataV2Paginator is a paginator for GetMetricDataV2
type GetMetricDataV2Paginator struct {
options GetMetricDataV2PaginatorOptions
client GetMetricDataV2APIClient
params *GetMetricDataV2Input
nextToken *string
firstPage bool
}
// NewGetMetricDataV2Paginator returns a new GetMetricDataV2Paginator
func NewGetMetricDataV2Paginator(client GetMetricDataV2APIClient, params *GetMetricDataV2Input, optFns ...func(*GetMetricDataV2PaginatorOptions)) *GetMetricDataV2Paginator {
if params == nil {
params = &GetMetricDataV2Input{}
}
options := GetMetricDataV2PaginatorOptions{}
if params.MaxResults != nil {
options.Limit = *params.MaxResults
}
for _, fn := range optFns {
fn(&options)
}
return &GetMetricDataV2Paginator{
options: options,
client: client,
params: params,
firstPage: true,
nextToken: params.NextToken,
}
}
// HasMorePages returns a boolean indicating whether more pages are available
func (p *GetMetricDataV2Paginator) HasMorePages() bool {
return p.firstPage || (p.nextToken != nil && len(*p.nextToken) != 0)
}
// NextPage retrieves the next GetMetricDataV2 page.
func (p *GetMetricDataV2Paginator) NextPage(ctx context.Context, optFns ...func(*Options)) (*GetMetricDataV2Output, error) {
if !p.HasMorePages() {
return nil, fmt.Errorf("no more pages available")
}
params := *p.params
params.NextToken = p.nextToken
var limit *int32
if p.options.Limit > 0 {
limit = &p.options.Limit
}
params.MaxResults = limit
result, err := p.client.GetMetricDataV2(ctx, ¶ms, optFns...)
if err != nil {
return nil, err
}
p.firstPage = false
prevToken := p.nextToken
p.nextToken = result.NextToken
if p.options.StopOnDuplicateToken &&
prevToken != nil &&
p.nextToken != nil &&
*prevToken == *p.nextToken {
p.nextToken = nil
}
return result, nil
}
func newServiceMetadataMiddleware_opGetMetricDataV2(region string) *awsmiddleware.RegisterServiceMetadata {
return &awsmiddleware.RegisterServiceMetadata{
Region: region,
ServiceID: ServiceID,
OperationName: "GetMetricDataV2",
}
}
|