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# frozen_string_literal: true
require 'spec_helper'
RSpec.describe 'Service Desk Issue Tracker', :js, feature_category: :service_desk do
let(:project) { create(:project, :private, service_desk_enabled: true) }
let_it_be(:user) { create(:user) }
let_it_be(:support_bot) { Users::Internal.support_bot }
before do
# The following two conditions equate to Gitlab::ServiceDesk.supported == true
allow(Gitlab::Email::IncomingEmail).to receive(:enabled?).and_return(true)
allow(Gitlab::Email::IncomingEmail).to receive(:supports_wildcard?).and_return(true)
project.add_maintainer(user)
sign_in(user)
end
describe 'navigation to service desk' do
before do
visit project_path(project)
find('#menu-section-button-monitor').click
within('#monitor') do
click_link('Service Desk')
end
end
it 'can navigate to the service desk from link in the sidebar' do
expect(page).to have_content('Use Service Desk to connect with your users')
end
end
context 'issue page' do
let(:service_desk_issue) { create(:issue, project: project, author: support_bot, service_desk_reply_to: 'service.desk@example.com') }
it 'shows service_desk_reply_to in issue header' do
visit project_issue_path(project, service_desk_issue)
expect(page).to have_text('by service.desk@example.com via GitLab Support Bot')
end
end
describe 'issues list' do
context 'when service desk is supported' do
before do
stub_feature_flags(frontend_caching: true)
end
context 'when there are no issues' do
describe 'service desk empty state' do
it 'displays the large empty state, documentation, and the email address' do
visit service_desk_project_issues_path(project)
aggregate_failures do
expect(page).to have_css('[data-testid="issues-service-desk-empty-state"]')
expect(page).to have_text('Use Service Desk to connect with your users')
expect(page).to have_link('Learn more about Service Desk', href: help_page_path('user/project/service_desk/index.md'))
expect(page).not_to have_link('Enable Service Desk')
expect(page).to have_content(project.service_desk_address)
end
end
context 'when user does not have permission to edit project settings' do
before do
user_2 = create(:user)
project.add_guest(user_2)
sign_in(user_2)
visit service_desk_project_issues_path(project)
end
it 'displays the large info box and the documentation link' do
aggregate_failures do
expect(page).to have_css('[data-testid="issues-service-desk-empty-state"]')
expect(page).to have_text('Use Service Desk to connect with your users')
expect(page).to have_link('Learn more about Service Desk', href: help_page_path('user/project/service_desk/index.md'))
expect(page).not_to have_link('Enable Service Desk')
expect(page).not_to have_content(project.service_desk_address)
end
end
end
end
end
context 'when there are issues' do
let_it_be(:project) { create(:project, :private, service_desk_enabled: true) }
let_it_be(:other_user) { create(:user) }
let_it_be(:service_desk_issue) { create(:issue, project: project, title: 'Help from email', author: support_bot, service_desk_reply_to: 'service.desk@example.com') }
let_it_be(:other_user_issue) { create(:issue, project: project, author: other_user) }
describe 'service desk info content' do
before do
visit service_desk_project_issues_path(project)
end
it 'displays the small info box, documentation, a button to configure service desk, and the address' do
aggregate_failures do
expect(page).to have_link('Learn more about Service Desk', href: help_page_path('user/project/service_desk/index.md'))
expect(page).not_to have_link('Enable Service Desk')
expect(page).to have_content(project.service_desk_address)
end
end
end
describe 'issues list' do
before do
visit service_desk_project_issues_path(project)
end
it 'only displays issues created by support bot' do
expect(page).to have_selector('.issues-list .issue', count: 1)
expect(page).to have_text('Help from email')
expect(page).not_to have_text('Unrelated issue')
end
it 'shows service_desk_reply_to in issues list' do
expect(page).to have_text('by service.desk@example.com via GitLab Support Bot')
end
end
end
end
context 'for feature flags' do
let(:service_desk_issue) { create(:issue, project: project, author: support_bot, service_desk_reply_to: 'service.desk@example.com') }
before do
visit project_issue_path(project, service_desk_issue)
end
it 'pushes the service_desk_ticket feature flag to frontend when available' do
stub_feature_flags(service_desk_ticket: true)
expect(page).to have_pushed_frontend_feature_flags(serviceDeskTicket: true)
end
it 'does not push the service_desk_ticket feature flag to frontend when not available' do
stub_feature_flags(service_desk_ticket: false)
expect(page).not_to have_pushed_frontend_feature_flags(serviceDeskTicket: false)
end
end
end
end
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