1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
|
// Code generated by smithy-go-codegen DO NOT EDIT.
package connect
import (
"context"
"fmt"
awsmiddleware "github.com/aws/aws-sdk-go-v2/aws/middleware"
"github.com/aws/aws-sdk-go-v2/aws/signer/v4"
"github.com/aws/aws-sdk-go-v2/service/connect/types"
"github.com/aws/smithy-go/middleware"
smithyhttp "github.com/aws/smithy-go/transport/http"
)
// Enables rehydration of chats for the lifespan of a contact. For more
// information about chat rehydration, see Enable persistent chat (https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html)
// in the Amazon Connect Administrator Guide.
func (c *Client) CreatePersistentContactAssociation(ctx context.Context, params *CreatePersistentContactAssociationInput, optFns ...func(*Options)) (*CreatePersistentContactAssociationOutput, error) {
if params == nil {
params = &CreatePersistentContactAssociationInput{}
}
result, metadata, err := c.invokeOperation(ctx, "CreatePersistentContactAssociation", params, optFns, c.addOperationCreatePersistentContactAssociationMiddlewares)
if err != nil {
return nil, err
}
out := result.(*CreatePersistentContactAssociationOutput)
out.ResultMetadata = metadata
return out, nil
}
type CreatePersistentContactAssociationInput struct {
// This is the contactId of the current contact that the
// CreatePersistentContactAssociation API is being called from.
//
// This member is required.
InitialContactId *string
// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
// in the Amazon Resource Name (ARN) of the instance.
//
// This member is required.
InstanceId *string
// The contactId chosen for rehydration depends on the type chosen.
// - ENTIRE_PAST_SESSION : Rehydrates a chat from the most recently terminated
// past chat contact of the specified past ended chat session. To use this type,
// provide the initialContactId of the past ended chat session in the
// sourceContactId field. In this type, Amazon Connect determines what the most
// recent chat contact on the past ended chat session and uses it to start a
// persistent chat.
// - FROM_SEGMENT : Rehydrates a chat from the specified past chat contact
// provided in the sourceContactId field.
// The actual contactId used for rehydration is provided in the response of this
// API. To illustrate how to use rehydration type, consider the following example:
// A customer starts a chat session. Agent a1 accepts the chat and a conversation
// starts between the customer and Agent a1. This first contact creates a contact
// ID C1. Agent a1 then transfers the chat to Agent a2. This creates another
// contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded
// to the disconnect flow for a post chat survey that creates another contact ID
// C3. After the chat survey, the chat session ends. Later, the customer returns
// and wants to resume their past chat session. At this point, the customer can
// have following use cases:
// - Use Case 1: The customer wants to continue the past chat session but they
// want to hide the post chat survey. For this they will use the following
// configuration:
// - Configuration
// - SourceContactId = "C2"
// - RehydrationType = "FROM_SEGMENT"
// - Expected behavior
// - This starts a persistent chat session from the specified past ended contact
// (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current
// persistent chat session. Note that chat segment C3 is dropped from the
// persistent chat session.
// - Use Case 2: The customer wants to continue the past chat session and see
// the transcript of the entire past engagement, including the post chat survey.
// For this they will use the following configuration:
// - Configuration
// - SourceContactId = "C1"
// - RehydrationType = "ENTIRE_PAST_SESSION"
// - Expected behavior
// - This starts a persistent chat session from the most recently ended chat
// contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in
// the current persistent chat session.
//
// This member is required.
RehydrationType types.RehydrationType
// The contactId from which a persistent chat session must be started.
//
// This member is required.
SourceContactId *string
// A unique, case-sensitive identifier that you provide to ensure the idempotency
// of the request. If not provided, the Amazon Web Services SDK populates this
// field. For more information about idempotency, see Making retries safe with
// idempotent APIs (https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/)
// .
ClientToken *string
noSmithyDocumentSerde
}
type CreatePersistentContactAssociationOutput struct {
// The contactId from which a persistent chat session is started. This field is
// populated only for persistent chat.
ContinuedFromContactId *string
// Metadata pertaining to the operation's result.
ResultMetadata middleware.Metadata
noSmithyDocumentSerde
}
func (c *Client) addOperationCreatePersistentContactAssociationMiddlewares(stack *middleware.Stack, options Options) (err error) {
if err := stack.Serialize.Add(&setOperationInputMiddleware{}, middleware.After); err != nil {
return err
}
err = stack.Serialize.Add(&awsRestjson1_serializeOpCreatePersistentContactAssociation{}, middleware.After)
if err != nil {
return err
}
err = stack.Deserialize.Add(&awsRestjson1_deserializeOpCreatePersistentContactAssociation{}, middleware.After)
if err != nil {
return err
}
if err := addProtocolFinalizerMiddlewares(stack, options, "CreatePersistentContactAssociation"); err != nil {
return fmt.Errorf("add protocol finalizers: %v", err)
}
if err = addlegacyEndpointContextSetter(stack, options); err != nil {
return err
}
if err = addSetLoggerMiddleware(stack, options); err != nil {
return err
}
if err = awsmiddleware.AddClientRequestIDMiddleware(stack); err != nil {
return err
}
if err = smithyhttp.AddComputeContentLengthMiddleware(stack); err != nil {
return err
}
if err = addResolveEndpointMiddleware(stack, options); err != nil {
return err
}
if err = v4.AddComputePayloadSHA256Middleware(stack); err != nil {
return err
}
if err = addRetryMiddlewares(stack, options); err != nil {
return err
}
if err = awsmiddleware.AddRawResponseToMetadata(stack); err != nil {
return err
}
if err = awsmiddleware.AddRecordResponseTiming(stack); err != nil {
return err
}
if err = addClientUserAgent(stack, options); err != nil {
return err
}
if err = smithyhttp.AddErrorCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = smithyhttp.AddCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = addSetLegacyContextSigningOptionsMiddleware(stack); err != nil {
return err
}
if err = addOpCreatePersistentContactAssociationValidationMiddleware(stack); err != nil {
return err
}
if err = stack.Initialize.Add(newServiceMetadataMiddleware_opCreatePersistentContactAssociation(options.Region), middleware.Before); err != nil {
return err
}
if err = awsmiddleware.AddRecursionDetection(stack); err != nil {
return err
}
if err = addRequestIDRetrieverMiddleware(stack); err != nil {
return err
}
if err = addResponseErrorMiddleware(stack); err != nil {
return err
}
if err = addRequestResponseLogging(stack, options); err != nil {
return err
}
if err = addDisableHTTPSMiddleware(stack, options); err != nil {
return err
}
return nil
}
func newServiceMetadataMiddleware_opCreatePersistentContactAssociation(region string) *awsmiddleware.RegisterServiceMetadata {
return &awsmiddleware.RegisterServiceMetadata{
Region: region,
ServiceID: ServiceID,
OperationName: "CreatePersistentContactAssociation",
}
}
|
