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// Code generated by smithy-go-codegen DO NOT EDIT.
package connect
import (
"context"
"fmt"
awsmiddleware "github.com/aws/aws-sdk-go-v2/aws/middleware"
"github.com/aws/aws-sdk-go-v2/aws/signer/v4"
"github.com/aws/smithy-go/middleware"
smithyhttp "github.com/aws/smithy-go/transport/http"
)
// Transfers contacts from one agent or queue to another agent or queue at any
// point after a contact is created. You can transfer a contact to another queue by
// providing the flow which orchestrates the contact to the destination queue. This
// gives you more control over contact handling and helps you adhere to the service
// level agreement (SLA) guaranteed to your customers. Note the following
// requirements:
// - Transfer is supported for only TASK contacts.
// - Do not use both QueueId and UserId in the same call.
// - The following flow types are supported: Inbound flow, Transfer to agent
// flow, and Transfer to queue flow.
// - The TransferContact API can be called only on active contacts.
// - A contact cannot be transferred more than 11 times.
func (c *Client) TransferContact(ctx context.Context, params *TransferContactInput, optFns ...func(*Options)) (*TransferContactOutput, error) {
if params == nil {
params = &TransferContactInput{}
}
result, metadata, err := c.invokeOperation(ctx, "TransferContact", params, optFns, c.addOperationTransferContactMiddlewares)
if err != nil {
return nil, err
}
out := result.(*TransferContactOutput)
out.ResultMetadata = metadata
return out, nil
}
type TransferContactInput struct {
// The identifier of the flow.
//
// This member is required.
ContactFlowId *string
// The identifier of the contact in this instance of Amazon Connect.
//
// This member is required.
ContactId *string
// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
// in the Amazon Resource Name (ARN) of the instance.
//
// This member is required.
InstanceId *string
// A unique, case-sensitive identifier that you provide to ensure the idempotency
// of the request. If not provided, the Amazon Web Services SDK populates this
// field. For more information about idempotency, see Making retries safe with
// idempotent APIs (https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/)
// .
ClientToken *string
// The identifier for the queue.
QueueId *string
// The identifier for the user. This can be the ID or the ARN of the user.
UserId *string
noSmithyDocumentSerde
}
type TransferContactOutput struct {
// The Amazon Resource Name (ARN) of the contact.
ContactArn *string
// The identifier of the contact in this instance of Amazon Connect.
ContactId *string
// Metadata pertaining to the operation's result.
ResultMetadata middleware.Metadata
noSmithyDocumentSerde
}
func (c *Client) addOperationTransferContactMiddlewares(stack *middleware.Stack, options Options) (err error) {
if err := stack.Serialize.Add(&setOperationInputMiddleware{}, middleware.After); err != nil {
return err
}
err = stack.Serialize.Add(&awsRestjson1_serializeOpTransferContact{}, middleware.After)
if err != nil {
return err
}
err = stack.Deserialize.Add(&awsRestjson1_deserializeOpTransferContact{}, middleware.After)
if err != nil {
return err
}
if err := addProtocolFinalizerMiddlewares(stack, options, "TransferContact"); err != nil {
return fmt.Errorf("add protocol finalizers: %v", err)
}
if err = addlegacyEndpointContextSetter(stack, options); err != nil {
return err
}
if err = addSetLoggerMiddleware(stack, options); err != nil {
return err
}
if err = awsmiddleware.AddClientRequestIDMiddleware(stack); err != nil {
return err
}
if err = smithyhttp.AddComputeContentLengthMiddleware(stack); err != nil {
return err
}
if err = addResolveEndpointMiddleware(stack, options); err != nil {
return err
}
if err = v4.AddComputePayloadSHA256Middleware(stack); err != nil {
return err
}
if err = addRetryMiddlewares(stack, options); err != nil {
return err
}
if err = awsmiddleware.AddRawResponseToMetadata(stack); err != nil {
return err
}
if err = awsmiddleware.AddRecordResponseTiming(stack); err != nil {
return err
}
if err = addClientUserAgent(stack, options); err != nil {
return err
}
if err = smithyhttp.AddErrorCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = smithyhttp.AddCloseResponseBodyMiddleware(stack); err != nil {
return err
}
if err = addSetLegacyContextSigningOptionsMiddleware(stack); err != nil {
return err
}
if err = addIdempotencyToken_opTransferContactMiddleware(stack, options); err != nil {
return err
}
if err = addOpTransferContactValidationMiddleware(stack); err != nil {
return err
}
if err = stack.Initialize.Add(newServiceMetadataMiddleware_opTransferContact(options.Region), middleware.Before); err != nil {
return err
}
if err = awsmiddleware.AddRecursionDetection(stack); err != nil {
return err
}
if err = addRequestIDRetrieverMiddleware(stack); err != nil {
return err
}
if err = addResponseErrorMiddleware(stack); err != nil {
return err
}
if err = addRequestResponseLogging(stack, options); err != nil {
return err
}
if err = addDisableHTTPSMiddleware(stack, options); err != nil {
return err
}
return nil
}
type idempotencyToken_initializeOpTransferContact struct {
tokenProvider IdempotencyTokenProvider
}
func (*idempotencyToken_initializeOpTransferContact) ID() string {
return "OperationIdempotencyTokenAutoFill"
}
func (m *idempotencyToken_initializeOpTransferContact) HandleInitialize(ctx context.Context, in middleware.InitializeInput, next middleware.InitializeHandler) (
out middleware.InitializeOutput, metadata middleware.Metadata, err error,
) {
if m.tokenProvider == nil {
return next.HandleInitialize(ctx, in)
}
input, ok := in.Parameters.(*TransferContactInput)
if !ok {
return out, metadata, fmt.Errorf("expected middleware input to be of type *TransferContactInput ")
}
if input.ClientToken == nil {
t, err := m.tokenProvider.GetIdempotencyToken()
if err != nil {
return out, metadata, err
}
input.ClientToken = &t
}
return next.HandleInitialize(ctx, in)
}
func addIdempotencyToken_opTransferContactMiddleware(stack *middleware.Stack, cfg Options) error {
return stack.Initialize.Add(&idempotencyToken_initializeOpTransferContact{tokenProvider: cfg.IdempotencyTokenProvider}, middleware.Before)
}
func newServiceMetadataMiddleware_opTransferContact(region string) *awsmiddleware.RegisterServiceMetadata {
return &awsmiddleware.RegisterServiceMetadata{
Region: region,
ServiceID: ServiceID,
OperationName: "TransferContact",
}
}
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