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// Code generated by smithy-go-codegen DO NOT EDIT.
package types
import (
smithydocument "github.com/aws/smithy-go/document"
)
// Provides the category rules that are used to automatically categorize contacts
// based on uttered keywords and phrases.
type Categories struct {
// The category rules that have been matched in the analyzed segment.
//
// This member is required.
MatchedCategories []string
// The category rule that was matched and when it occurred in the transcript.
//
// This member is required.
MatchedDetails map[string]CategoryDetails
noSmithyDocumentSerde
}
// Provides information about the category rule that was matched.
type CategoryDetails struct {
// The section of audio where the category rule was detected.
//
// This member is required.
PointsOfInterest []PointOfInterest
noSmithyDocumentSerde
}
// For characters that were detected as issues, where they occur in the transcript.
type CharacterOffsets struct {
// The beginning of the issue.
//
// This member is required.
BeginOffsetChar *int32
// The end of the issue.
//
// This member is required.
EndOffsetChar *int32
noSmithyDocumentSerde
}
// Potential issues that are detected based on an artificial intelligence analysis
// of each turn in the conversation.
type IssueDetected struct {
// The offset for when the issue was detected in the segment.
//
// This member is required.
CharacterOffsets *CharacterOffsets
noSmithyDocumentSerde
}
// The section of the contact audio where that category rule was detected.
type PointOfInterest struct {
// The beginning offset in milliseconds where the category rule was detected.
//
// This member is required.
BeginOffsetMillis *int32
// The ending offset in milliseconds where the category rule was detected.
//
// This member is required.
EndOffsetMillis *int32
noSmithyDocumentSerde
}
// An analyzed segment for a real-time analysis session.
type RealtimeContactAnalysisSegment struct {
// The matched category rules.
Categories *Categories
// The analyzed transcript.
Transcript *Transcript
noSmithyDocumentSerde
}
// A list of messages in the session.
type Transcript struct {
// The beginning offset in the contact for this transcript.
//
// This member is required.
BeginOffsetMillis *int32
// The content of the transcript.
//
// This member is required.
Content *string
// The end offset in the contact for this transcript.
//
// This member is required.
EndOffsetMillis *int32
// The identifier of the transcript.
//
// This member is required.
Id *string
// The identifier of the participant.
//
// This member is required.
ParticipantId *string
// The role of participant. For example, is it a customer, agent, or system.
//
// This member is required.
ParticipantRole *string
// The sentiment of the detected for this piece of transcript.
//
// This member is required.
Sentiment SentimentValue
// List of positions where issues were detected on the transcript.
IssuesDetected []IssueDetected
noSmithyDocumentSerde
}
type noSmithyDocumentSerde = smithydocument.NoSerde
|
