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package linodego
import (
"context"
"time"
)
// Ticket represents a support ticket object
type Ticket struct {
ID int `json:"id"`
Attachments []string `json:"attachments"`
Closed *time.Time `json:"-"`
Description string `json:"description"`
Entity *TicketEntity `json:"entity"`
GravatarID string `json:"gravatar_id"`
Opened *time.Time `json:"-"`
OpenedBy string `json:"opened_by"`
Status TicketStatus `json:"status"`
Summary string `json:"summary"`
Updated *time.Time `json:"-"`
UpdatedBy string `json:"updated_by"`
Closeable bool `json:"closeable"`
}
// TicketEntity refers a ticket to a specific entity
type TicketEntity struct {
ID int `json:"id"`
Label string `json:"label"`
Type string `json:"type"`
URL string `json:"url"`
}
// TicketStatus constants start with Ticket and include Linode API Ticket Status values
type TicketStatus string
// TicketStatus constants reflect the current status of a Ticket
const (
TicketNew TicketStatus = "new"
TicketClosed TicketStatus = "closed"
TicketOpen TicketStatus = "open"
)
// ListTickets returns a collection of Support Tickets on the Account. Support Tickets
// can be both tickets opened with Linode for support, as well as tickets generated by
// Linode regarding the Account. This collection includes all Support Tickets generated
// on the Account, with open tickets returned first.
func (c *Client) ListTickets(ctx context.Context, opts *ListOptions) ([]Ticket, error) {
return getPaginatedResults[Ticket](ctx, c, "support/tickets", opts)
}
// GetTicket gets a Support Ticket on the Account with the specified ID
func (c *Client) GetTicket(ctx context.Context, ticketID int) (*Ticket, error) {
e := formatAPIPath("support/tickets/%d", ticketID)
return doGETRequest[Ticket](ctx, c, e)
}
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