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.. _reporting-issues:
################
Reporting Issues
################
If you come across a problem with MathJax, please report it so that the
development team and other users are aware and can look into it. It is
important that you report your problem following the steps outlined here
because this will help us to rapidly establish the nature of the problem
and work towards a solution effectively.
To report a problem, please follow these steps:
- Have you cleared your browser cache, quit your browser, and restarted
it? If not, please do so first and check if the problem persists.
`These instructions <http://www.wikihow.com/Clear-Your-Browser's-Cache>`__
tell you how to clear your cache on the major browsers.
- Have you turned off other extensions and plugins in your browser, and
restarted it?
- Have a look at the math rendering examples on
`www.mathjax.org <https://www.mathjax.org>`__ to see if you experience
problems there as well. This might help you to determine the nature
of your problem.
- If possible, check whether the problem has been solved in the latest
MathJax release.
- Search through the `MathJax User
Group <https://groups.google.com/forum/#!forum/mathjax-users>`__ and the
`MathJax issue tracker <https://github.com/mathjax/MathJax/issues>`__ to see if
anyone else has come across the problem before.
- Found a real and new problem? Please report it to the `MathJax issue
tracker <https://github.com/mathjax/MathJax/issues>`__ including the
following information:
- A detailed description of the problem. What exactly is not working
as you expected? What do you see?
- The MathJax version you are working with, your operating system,
and full browser information including all version information.
- If at all possible, a pointer to a webpage that is publicly
available and exhibits the problem. This makes sure that we can
reproduce the problem and test possible solutions. You can
create minimal examples using such tools as `jsfiddle
<https://jsfiddle.net/>`__, `jsbin <https://jsbin.com>`__,
`codepen <https://codepen.io>`__, or `codesandbox
<https://codesandbox.io>`__.
|-----|
|
