# Part of Odoo. See LICENSE file for full copyright and licensing details.

from markupsafe import Markup
import re
from werkzeug.exceptions import NotFound
from urllib.parse import urlsplit

from odoo import http, tools, _, release
from odoo.exceptions import UserError
from odoo.http import request
from odoo.tools import replace_exceptions
from odoo.addons.base.models.assetsbundle import AssetsBundle
from odoo.addons.mail.models.discuss.mail_guest import add_guest_to_context
from odoo.addons.mail.tools.discuss import Store


class LivechatController(http.Controller):

    # Note: the `cors` attribute on many routes is meant to allow the livechat
    # to be embedded in an external website.

    @http.route('/im_livechat/external_lib.<any(css,js):ext>', type='http', auth='public', cors='*')
    def external_lib(self, ext, **kwargs):
        """ Preserve compatibility with legacy livechat imports. Only
        serves javascript since the css will be fetched by the shadow
        DOM of the livechat to avoid conflicts.
        """
        if ext == 'css':
            raise request.not_found()
        return self.assets_embed(ext, **kwargs)

    @http.route('/im_livechat/assets_embed.<any(css, js):ext>', type='http', auth='public', cors='*')
    def assets_embed(self, ext, **kwargs):
        # If the request comes from a different origin, we must provide the CORS
        # assets to enable the redirection of routes to the CORS controller.
        headers = request.httprequest.headers
        origin_url = urlsplit(headers.get('referer'))
        bundle = 'im_livechat.assets_embed_external'
        if origin_url.netloc != headers.get('host') or origin_url.scheme != request.httprequest.scheme:
            bundle = 'im_livechat.assets_embed_cors'
        asset = request.env["ir.qweb"]._get_asset_bundle(bundle)
        if ext not in ('css', 'js'):
            raise request.not_found()
        stream = request.env['ir.binary']._get_stream_from(getattr(asset, ext)())
        return stream.get_response()

    @http.route('/im_livechat/font-awesome', type='http', auth='none', cors="*")
    def fontawesome(self, **kwargs):
        return http.Stream.from_path('web/static/src/libs/fontawesome/fonts/fontawesome-webfont.woff2').get_response()

    @http.route('/im_livechat/odoo_ui_icons', type='http', auth='none', cors="*")
    def odoo_ui_icons(self, **kwargs):
        return http.Stream.from_path('web/static/lib/odoo_ui_icons/fonts/odoo_ui_icons.woff2').get_response()

    @http.route('/im_livechat/emoji_bundle', type='http', auth='public', cors='*')
    def get_emoji_bundle(self):
        bundle = 'web.assets_emoji'
        asset = request.env["ir.qweb"]._get_asset_bundle(bundle)
        stream = request.env['ir.binary']._get_stream_from(asset.js())
        return stream.get_response()

    @http.route('/im_livechat/support/<int:channel_id>', type='http', auth='public')
    def support_page(self, channel_id, **kwargs):
        channel = request.env['im_livechat.channel'].sudo().browse(channel_id)
        return request.render('im_livechat.support_page', {'channel': channel})

    @http.route('/im_livechat/loader/<int:channel_id>', type='http', auth='public')
    def loader(self, channel_id, **kwargs):
        username = kwargs.get("username", _("Visitor"))
        channel = request.env['im_livechat.channel'].sudo().browse(channel_id)
        info = channel.get_livechat_info(username=username)
        return request.render('im_livechat.loader', {'info': info}, headers=[('Content-Type', 'application/javascript')])

    @http.route('/im_livechat/init', type='json', auth="public")
    @add_guest_to_context
    def livechat_init(self, channel_id):
        operator_available = len(request.env['im_livechat.channel'].sudo().browse(channel_id).available_operator_ids)
        rule = {}
        # find the country from the request
        country_id = False
        if request.geoip.country_code:
            country_id = request.env['res.country'].sudo().search([('code', '=', request.geoip.country_code)], limit=1).id
        # extract url
        url = request.httprequest.headers.get('Referer')
        # find the first matching rule for the given country and url
        matching_rule = request.env['im_livechat.channel.rule'].sudo().match_rule(channel_id, url, country_id)
        if matching_rule and (not matching_rule.chatbot_script_id or matching_rule.chatbot_script_id.script_step_ids):
            matching_rule = matching_rule.with_context(lang=request.env['chatbot.script']._get_chatbot_language())
            rule = {
                'action': matching_rule.action,
                'auto_popup_timer': matching_rule.auto_popup_timer,
                'regex_url': matching_rule.regex_url,
            }
            if matching_rule.chatbot_script_id.active and (not matching_rule.chatbot_only_if_no_operator or
               (not operator_available and matching_rule.chatbot_only_if_no_operator)) and matching_rule.chatbot_script_id.script_step_ids:
                chatbot_script = matching_rule.chatbot_script_id
                rule.update({'chatbotScript': chatbot_script._format_for_frontend()})
        store = Store()
        request.env["res.users"]._init_store_data(store)
        return {
            'available_for_me': bool((rule and rule.get('chatbotScript'))
                                or operator_available and (not rule or rule['action'] != 'hide_button')),
            'rule': rule,
            'storeData': store.get_result(),
        }

    def _get_guest_name(self):
        return _("Visitor")

    @http.route('/im_livechat/get_session', methods=["POST"], type="json", auth='public')
    @add_guest_to_context
    def get_session(self, channel_id, anonymous_name, previous_operator_id=None, chatbot_script_id=None, persisted=True, **kwargs):
        store = Store()
        user_id = None
        country_id = None
        # if the user is identifiy (eg: portal user on the frontend), don't use the anonymous name. The user will be added to session.
        if request.session.uid:
            user_id = request.env.user.id
            country_id = request.env.user.country_id.id
        else:
            # if geoip, add the country name to the anonymous name
            if request.geoip.country_code:
                # get the country of the anonymous person, if any
                country = request.env['res.country'].sudo().search([('code', '=', request.geoip.country_code)], limit=1)
                if country:
                    country_id = country.id

        if previous_operator_id:
            previous_operator_id = int(previous_operator_id)

        chatbot_script = False
        if chatbot_script_id:
            chatbot_script = request.env['chatbot.script'].sudo().with_context(
                lang=request.env["chatbot.script"]._get_chatbot_language()
            ).browse(chatbot_script_id)
        channel_vals = request.env["im_livechat.channel"].with_context(lang=False).sudo().browse(channel_id)._get_livechat_discuss_channel_vals(
            anonymous_name,
            previous_operator_id=previous_operator_id,
            chatbot_script=chatbot_script,
            user_id=user_id,
            country_id=country_id,
            lang=request.cookies.get('frontend_lang')
        )
        if not channel_vals:
            return False
        if not persisted:
            channel_info = {
                "id": -1,  # only one temporary thread at a time, id does not matter.
                "isLoaded": True,
                "name": channel_vals["name"],
                "operator": Store.one(
                    request.env["res.partner"].sudo().browse(channel_vals["livechat_operator_id"]),
                    fields=["user_livechat_username", "write_date"],
                ),
                "scrollUnread": False,
                "state": "open",
                "channel_type": "livechat",
                "chatbot": (
                    {
                        "script": chatbot_script._format_for_frontend(),
                        "steps": chatbot_script._get_welcome_steps().mapped(
                            lambda s: {"scriptStep": {"id": s.id}}
                        ),
                    }
                    if chatbot_script
                    else None
                ),
            }
            store.add("discuss.channel", channel_info)
        else:
            channel = request.env['discuss.channel'].with_context(
                mail_create_nosubscribe=False,
                lang=request.env['chatbot.script']._get_chatbot_language()
            ).sudo().create(channel_vals)
            if chatbot_script:
                chatbot_script._post_welcome_steps(channel)
            with replace_exceptions(UserError, by=NotFound()):
                # sudo: mail.guest - creating a guest and their member in a dedicated channel created from livechat
                __, guest = channel.sudo()._find_or_create_persona_for_channel(
                    guest_name=self._get_guest_name(),
                    country_code=request.geoip.country_code,
                    timezone=request.env['mail.guest']._get_timezone_from_request(request),
                    post_joined_message=False
                )
            channel = channel.with_context(guest=guest)  # a new guest was possibly created
            channel.channel_member_ids.filtered(lambda m: m.is_self).fold_state = "open"
            if not chatbot_script or chatbot_script.operator_partner_id != channel.livechat_operator_id:
                channel._broadcast([channel.livechat_operator_id.id])
            store.add(channel)
            store.add(channel, {"isLoaded": not chatbot_script, "scrollUnread": False})
            if guest:
                store.add({"guest_token": guest._format_auth_cookie()})
        request.env["res.users"]._init_store_data(store)
        return store.get_result()

    def _post_feedback_message(self, channel, rating, reason):
        reason = Markup("<br>" + re.sub(r'\r\n|\r|\n', "<br>", reason) if reason else "")
        body = Markup(
            """<div class="o_mail_notification o_hide_author">"""
            """%(rating)s: <img class="o_livechat_emoji_rating" src="%(rating_url)s" alt="rating"/>%(reason)s"""
            """</div>"""
        ) % {
            "rating": _("Rating"),
            "rating_url": rating.rating_image_url,
            "reason": reason,
        }
        # sudo: discuss.channel - not necessary for posting, but necessary to update related rating
        channel.sudo().message_post(
            body=body,
            message_type="notification",
            rating_id=rating.id,
            subtype_xmlid="mail.mt_comment",
        )

    @http.route("/im_livechat/feedback", type="json", auth="public")
    @add_guest_to_context
    def feedback(self, channel_id, rate, reason=None, **kwargs):
        if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
            # limit the creation : only ONE rating per session
            values = {
                'rating': rate,
                'consumed': True,
                'feedback': reason,
                'is_internal': False,
            }
            # sudo: rating.rating - visitor can access rating to check if
            # feedback was already given
            if not channel.sudo().rating_ids:
                values.update({
                    'res_id': channel.id,
                    'res_model_id': request.env['ir.model']._get_id('discuss.channel'),
                })
                # sudo: res.partner - visitor must find the operator to rate
                if channel.sudo().channel_partner_ids:
                    values['rated_partner_id'] = channel.channel_partner_ids[0].id
                # if logged in user, set its partner on rating
                values['partner_id'] = request.env.user.partner_id.id if request.session.uid else False
                # create the rating
                rating = request.env['rating.rating'].sudo().create(values)
            else:
                rating = channel.rating_ids[0]
                # sudo: rating.rating - guest or portal user can update their livechat rating
                rating.sudo().write(values)
            self._post_feedback_message(channel, rating, reason)
            return rating.id
        return False

    @http.route("/im_livechat/history", type="json", auth="public")
    @add_guest_to_context
    def history_pages(self, pid, channel_id, page_history=None):
        if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
            if pid in channel.sudo().channel_member_ids.partner_id.ids:
                request.env["res.partner"].browse(pid)._bus_send_history_message(channel, page_history)

    @http.route("/im_livechat/email_livechat_transcript", type="json", auth="public")
    @add_guest_to_context
    def email_livechat_transcript(self, channel_id, email):
        if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
            channel._email_livechat_transcript(email)

    @http.route("/im_livechat/visitor_leave_session", type="json", auth="public")
    @add_guest_to_context
    def visitor_leave_session(self, channel_id):
        """Called when the livechat visitor leaves the conversation.
        This will clean the chat request and warn the operator that the conversation is over.
        This allows also to re-send a new chat request to the visitor, as while the visitor is
        in conversation with an operator, it's not possible to send the visitor a chat request."""
        if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
            channel._close_livechat_session()