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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import fields, models
class Digest(models.Model):
_inherit = 'digest.digest'
kpi_livechat_rating = fields.Boolean('% of Happiness')
kpi_livechat_rating_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_rating_value')
kpi_livechat_conversations = fields.Boolean('Conversations handled')
kpi_livechat_conversations_value = fields.Integer(compute='_compute_kpi_livechat_conversations_value')
kpi_livechat_response = fields.Boolean('Time to answer (sec)')
kpi_livechat_response_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_response_value')
def _compute_kpi_livechat_rating_value(self):
channels = self.env['discuss.channel'].search([('channel_type', '=', 'livechat')])
start, end, __ = self._get_kpi_compute_parameters()
domain = [
('create_date', '>=', start),
('create_date', '<', end),
]
ratings = channels.rating_get_grades(domain)
self.kpi_livechat_rating_value = (
ratings['great'] * 100 / sum(ratings.values())
if sum(ratings.values()) else 0
)
def _compute_kpi_livechat_conversations_value(self):
start, end, __ = self._get_kpi_compute_parameters()
self.kpi_livechat_conversations_value = self.env['discuss.channel'].search_count([
('channel_type', '=', 'livechat'),
('create_date', '>=', start), ('create_date', '<', end),
])
def _compute_kpi_livechat_response_value(self):
start, end, __ = self._get_kpi_compute_parameters()
response_time = self.env['im_livechat.report.channel'].sudo()._read_group([
('start_date', '>=', start),
('start_date', '<', end),
], [], ['time_to_answer:avg'])
self.kpi_livechat_response_value = response_time[0][0]
def _compute_kpis_actions(self, company, user):
res = super(Digest, self)._compute_kpis_actions(company, user)
res['kpi_livechat_rating'] = 'im_livechat.rating_rating_action_livechat_report'
res['kpi_livechat_conversations'] = 'im_livechat.im_livechat_report_operator_action'
res['kpi_livechat_response'] = 'im_livechat.im_livechat_report_channel_time_to_answer_action'
return res
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