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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import api, fields, models, tools
class ImLivechatReportChannel(models.Model):
""" Livechat Support Report on the Channels """
_name = "im_livechat.report.channel"
_description = "Livechat Support Channel Report"
_order = 'start_date, technical_name'
_auto = False
uuid = fields.Char('UUID', readonly=True)
channel_id = fields.Many2one('discuss.channel', 'Conversation', readonly=True)
channel_name = fields.Char('Channel Name', readonly=True)
technical_name = fields.Char('Code', readonly=True)
livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
start_date = fields.Datetime('Start Date of session', readonly=True)
start_hour = fields.Char('Start Hour of session', readonly=True)
day_number = fields.Char('Day Number', readonly=True, help="1 is Monday, 7 is Sunday")
time_to_answer = fields.Float('Time to answer (sec)', digits=(16, 2), readonly=True, aggregator="avg", help="Average time in seconds to give the first answer to the visitor")
start_date_hour = fields.Char('Hour of start Date of session', readonly=True)
duration = fields.Float('Average duration', digits=(16, 2), readonly=True, aggregator="avg", help="Duration of the conversation (in seconds)")
nbr_speaker = fields.Integer('# of speakers', readonly=True, aggregator="avg", help="Number of different speakers")
nbr_message = fields.Integer('Average message', readonly=True, aggregator="avg", help="Number of message in the conversation")
is_without_answer = fields.Integer('Session(s) without answer', readonly=True, aggregator="sum",
help="""A session is without answer if the operator did not answer.
If the visitor is also the operator, the session will always be answered.""")
days_of_activity = fields.Integer('Days of activity', aggregator="max", readonly=True, help="Number of days since the first session of the operator")
is_anonymous = fields.Integer('Is visitor anonymous', readonly=True)
country_id = fields.Many2one('res.country', 'Country of the visitor', readonly=True)
is_happy = fields.Integer('Visitor is Happy', readonly=True)
rating = fields.Integer('Rating', aggregator="avg", readonly=True)
# TODO DBE : Use Selection field - Need : Pie chart must show labels, not keys.
rating_text = fields.Char('Satisfaction Rate', readonly=True)
is_unrated = fields.Integer('Session not rated', readonly=True)
partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
def init(self):
# Note : start_date_hour must be remove when the read_group will allow grouping on the hour of a datetime. Don't forget to change the view !
tools.drop_view_if_exists(self.env.cr, 'im_livechat_report_channel')
self.env.cr.execute("""
CREATE OR REPLACE VIEW im_livechat_report_channel AS (
SELECT
C.id as id,
C.uuid as uuid,
C.id as channel_id,
C.name as channel_name,
CONCAT(L.name, ' / ', C.id) as technical_name,
C.livechat_channel_id as livechat_channel_id,
C.create_date as start_date,
to_char(date_trunc('hour', C.create_date), 'YYYY-MM-DD HH24:MI:SS') as start_date_hour,
to_char(date_trunc('hour', C.create_date), 'HH24') as start_hour,
extract(dow from C.create_date) as day_number,
EXTRACT('epoch' FROM MAX(M.create_date) - MIN(M.create_date)) AS duration,
EXTRACT('epoch' FROM MIN(MO.create_date) - MIN(M.create_date)) AS time_to_answer,
count(distinct C.livechat_operator_id) as nbr_speaker,
count(distinct M.id) as nbr_message,
CASE
WHEN EXISTS (select distinct M.author_id FROM mail_message M
WHERE M.author_id=C.livechat_operator_id
AND M.res_id = C.id
AND M.model = 'discuss.channel'
AND C.livechat_operator_id = M.author_id)
THEN 0
ELSE 1
END as is_without_answer,
(DATE_PART('day', date_trunc('day', now()) - date_trunc('day', C.create_date)) + 1) as days_of_activity,
CASE
WHEN C.anonymous_name IS NULL THEN 0
ELSE 1
END as is_anonymous,
C.country_id,
CASE
WHEN rate.rating = 5 THEN 1
ELSE 0
END as is_happy,
Rate.rating as rating,
CASE
WHEN Rate.rating = 1 THEN 'Unhappy'
WHEN Rate.rating = 5 THEN 'Happy'
WHEN Rate.rating = 3 THEN 'Neutral'
ELSE null
END as rating_text,
CASE
WHEN rate.rating > 0 THEN 0
ELSE 1
END as is_unrated,
C.livechat_operator_id as partner_id
FROM discuss_channel C
JOIN mail_message M ON (M.res_id = C.id AND M.model = 'discuss.channel')
JOIN im_livechat_channel L ON (L.id = C.livechat_channel_id)
LEFT JOIN mail_message MO ON (MO.res_id = C.id AND MO.model = 'discuss.channel' AND MO.author_id = C.livechat_operator_id)
LEFT JOIN rating_rating Rate ON (Rate.res_id = C.id and Rate.res_model = 'discuss.channel' and Rate.parent_res_model = 'im_livechat.channel')
WHERE C.livechat_operator_id is not null
GROUP BY C.livechat_operator_id, C.id, C.name, C.livechat_channel_id, L.name, C.create_date, C.uuid, Rate.rating
)
""")
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