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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import api, fields, models, tools
class ImLivechatReportOperator(models.Model):
""" Livechat Support Report on the Operator """
_name = "im_livechat.report.operator"
_description = "Livechat Support Operator Report"
_order = 'livechat_channel_id, partner_id'
_auto = False
partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
nbr_channel = fields.Integer('# of Sessions', readonly=True, aggregator="sum")
channel_id = fields.Many2one('discuss.channel', 'Conversation', readonly=True)
start_date = fields.Datetime('Start Date of session', readonly=True)
time_to_answer = fields.Float('Time to answer', digits=(16, 2), readonly=True, aggregator="avg", help="Average time to give the first answer to the visitor")
duration = fields.Float('Average duration', digits=(16, 2), readonly=True, aggregator="avg", help="Duration of the conversation (in seconds)")
rating = fields.Float('Average rating', readonly=True, aggregator="avg", help="Average rating given by the visitor")
def init(self):
# Note : start_date_hour must be remove when the read_group will allow grouping on the hour of a datetime. Don't forget to change the view !
tools.drop_view_if_exists(self.env.cr, 'im_livechat_report_operator')
self.env.cr.execute("""
CREATE OR REPLACE VIEW im_livechat_report_operator AS (
SELECT
row_number() OVER () AS id,
C.livechat_operator_id AS partner_id,
C.livechat_channel_id AS livechat_channel_id,
COUNT(DISTINCT C.id) AS nbr_channel,
C.id AS channel_id,
C.create_date AS start_date,
C.rating_last_value as rating,
EXTRACT('epoch' FROM MAX(M.create_date) - MIN(M.create_date)) AS duration,
EXTRACT('epoch' FROM MIN(MO.create_date) - MIN(M.create_date)) AS time_to_answer
FROM discuss_channel C
JOIN mail_message M ON M.res_id = C.id AND M.model = 'discuss.channel'
LEFT JOIN mail_message MO ON (MO.res_id = C.id AND MO.model = 'discuss.channel' AND MO.author_id = C.livechat_operator_id)
WHERE C.livechat_channel_id IS NOT NULL
GROUP BY C.id, C.livechat_operator_id
)
""")
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