1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
|
# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo.tests import common
class ChatbotCase(common.HttpCase):
@classmethod
def setUpClass(cls):
super(ChatbotCase, cls).setUpClass()
cls.chatbot_script = cls.env['chatbot.script'].create({
'title': 'Testing Bot',
})
ChatbotScriptStep = cls.env['chatbot.script.step'].sudo()
[
cls.step_hello,
cls.step_welcome,
cls.step_dispatch,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': "Hello! I'm a bot!",
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': "I help lost visitors find their way.",
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_selection',
'message': "How can I help you?",
'chatbot_script_id': cls.chatbot_script.id,
}])
[
cls.step_dispatch_buy_software,
cls.step_dispatch_pricing,
cls.step_dispatch_operator,
] = cls.env['chatbot.script.answer'].sudo().create([{
'name': 'I want to buy the software',
'script_step_id': cls.step_dispatch.id,
}, {
'name': 'Pricing Question',
'script_step_id': cls.step_dispatch.id,
}, {
'name': "I want to speak with an operator",
'script_step_id': cls.step_dispatch.id,
}])
[
cls.step_pricing_contact_us,
cls.step_email,
cls.step_email_validated,
cls.step_forward_operator,
cls.step_no_one_available,
cls.step_no_operator_dispatch,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': 'For any pricing question, feel free ton contact us at pricing@mycompany.com',
'triggering_answer_ids': [(4, cls.step_dispatch_pricing.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_email',
'message': 'Can you give us your email please?',
'triggering_answer_ids': [(4, cls.step_dispatch_buy_software.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'Your email is validated, thank you!',
'triggering_answer_ids': [(4, cls.step_dispatch_buy_software.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'forward_operator',
'message': 'I will transfer you to a human.',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'Sorry, you will have to stay with me for a while',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_selection',
'message': 'So... What can I do to help you?',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}])
cls.step_no_operator_just_leaving = cls.env['chatbot.script.answer'].sudo().create({
'name': 'I will be leaving then',
'script_step_id': cls.step_no_operator_dispatch.id,
})
[
cls.step_just_leaving,
cls.step_pricing_thank_you,
cls.step_ask_website,
cls.step_ask_feedback,
cls.step_goodbye,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': "Ok, I'm sorry I was not able to help you",
'triggering_answer_ids': [(4, cls.step_no_operator_just_leaving.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'We will reach back to you as soon as we can!',
'triggering_answer_ids': [(4, cls.step_dispatch_pricing.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'free_input_single',
'message': 'Would you mind providing your website address?',
'sequence': 97, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'free_input_multi',
'message': 'Great, do you want to leave any feedback for us to improve?',
'sequence': 98, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': "Ok bye!",
'sequence': 99, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}])
cls.livechat_channel = cls.env['im_livechat.channel'].create({
'name': 'Test Channel',
'rule_ids': [(0, 0, {
'chatbot_script_id': cls.chatbot_script.id,
})]
})
@classmethod
def _post_answer_and_trigger_next_step(cls, discuss_channel, answer, chatbot_script_answer=False):
mail_message = discuss_channel.message_post(body=answer)
if chatbot_script_answer:
cls.env['chatbot.message'].search([
('mail_message_id', '=', mail_message.id)
], limit=1).user_script_answer_id = chatbot_script_answer.id
next_step = discuss_channel.chatbot_current_step_id._process_answer(discuss_channel, mail_message.body)
next_step._process_step(discuss_channel)
|
