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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import tests
from odoo.addons.base.tests.common import HttpCaseWithUserDemo
from odoo.addons.website_livechat.tests.common import TestLivechatCommon
@tests.tagged('post_install', '-at_install')
class TestLivechatRequestHttpCase(HttpCaseWithUserDemo, TestLivechatCommon):
def test_livechat_request_complete_flow(self):
self._clean_livechat_sessions()
# Send first chat request - Open chat from operator side
channel_1 = self._common_chat_request_flow()
guest = channel_1.channel_member_ids.filtered(lambda member: member.guest_id).guest_id
self.opener.cookies[guest._cookie_name] = guest._format_auth_cookie()
# Visitor Rates the conversation (Good)
self._send_rating(channel_1, self.visitor, 5)
# Operator Re-Send a chat request
channel_2 = self._common_chat_request_flow()
guest = channel_2.channel_member_ids.filtered(lambda member: member.guest_id).guest_id
self.opener.cookies[guest._cookie_name] = guest._format_auth_cookie()
# Visitor Rates the conversation (Bad)
self._send_rating(channel_2, self.visitor, 1, "Stop bothering me! I hate you </3 !")
def test_cancel_chat_request_on_visitor_demand(self):
self._clean_livechat_sessions()
self.operator_b = self.env['res.users'].create({
'name': 'Operator Marc',
'login': 'operator_b',
'email': 'operatormarc@example.com',
'password': "operatormarc",
'livechat_username': "Marco'r El",
})
# Open Chat Request
self.visitor.with_user(self.operator_b).sudo().action_send_chat_request()
chat_request = self.env['discuss.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
self.assertEqual(chat_request.livechat_operator_id, self.operator_b.partner_id, "Operator for active livechat session must be Operator Marc")
# Click on livechatbutton at client side
res = self.opener.post(url=self.open_chat_url, json=self.open_chat_params)
self.assertEqual(res.status_code, 200)
channel = self.env['discuss.channel'].search([('livechat_visitor_id', '=', self.visitor.id),
('livechat_active', '=', True)])
# Check that the chat request has been canceled.
chat_request.invalidate_recordset()
self.assertEqual(chat_request.livechat_active, False, "The livechat request must be inactive as the visitor started himself a livechat session.")
self.assertEqual(len(channel), 1)
self.assertEqual(channel.livechat_operator_id, self.operator.partner_id, "Operator for active livechat session must be Michel Operator")
def _common_chat_request_flow(self):
self.visitor.with_user(self.operator).sudo().action_send_chat_request()
channel = self.env['discuss.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
self.assertEqual(len(channel), 1)
self.assertEqual(channel.livechat_operator_id, self.operator.partner_id, "Michel Operator should be the operator of this channel.")
self.assertEqual(len(channel.message_ids), 0)
self.assertEqual(channel.anonymous_name, f"Visitor #{self.visitor.id} ({self.visitor.country_id.name})")
# Operator Sends message
self._send_message(channel, self.operator.email, "Hello Again !", author_id=self.operator.partner_id.id)
self.assertEqual(len(channel.message_ids), 1)
# Visitor Answers
self._send_message(channel, self.visitor.display_name, "Answer from Visitor")
self.assertEqual(len(channel.message_ids), 2)
# Visitor Leave the conversation
channel._close_livechat_session()
self.assertEqual(len(channel.message_ids), 3)
self.assertEqual(channel.message_ids[0].author_id, self.env.ref('base.partner_root'), "Odoobot must be the sender of the 'left the conversation' message.")
self.assertIn(f"Visitor #{channel.livechat_visitor_id.id}", channel.message_ids[0].body)
self.assertEqual(channel.livechat_active, False, "The livechat session must be inactive as the visitor sent his feedback.")
return channel
def _clean_livechat_sessions(self):
# clean every possible mail channel linked to the visitor
active_channels = self.env['discuss.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
for active_channel in active_channels:
active_channel._close_livechat_session()
def test_update_guest_of_chat_request_if_outdated(self):
self.visitor.with_user(self.operator).sudo().action_send_chat_request()
chat_request = self.env['discuss.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
chat_request.message_post(body="Hello", author_id=self.operator.partner_id.id)
guest = self.env["mail.guest"].create({"name": "Guest"})
self.assertNotEqual(chat_request.channel_member_ids.guest_id, guest)
self.env.ref('website.default_website').with_context(guest=guest)._get_livechat_request_session()
self.assertEqual(chat_request.channel_member_ids.guest_id, guest)
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