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# --
# UPGRADING - upgrading OTRS
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: UPGRADING,v 1.14 2004/08/12 14:58:56 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
These instructions are for people upgrading OTRS from "1.2" to "1.3".
*) Stop all your services (e. g. rcotrs stop-force)
*) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*)
*) Make sure that you have backed up everything ,-)
*) If possible try this install on a separate machine, althoug
I had always only production machines to upgrade
*) Install the new release (tar or RPM)
*) If you use the tar:
a) the otrs themes between 1.2 and 1.3 are _not_ compatible
(don't us the old theme)!
*) Update the database changes with:
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.3.mysql.sql | mysql -p -f -u root otrs
PostgreSQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.3.postgresql.sql | psql otrs
(Don't worry about the error messages, you can update all previous version
with this script and in the most cases your database has already the most changes!)
*) Execute $OTRS_HOME/bin/SetPermissions.sh !
*) Restart your services (e. g. rcotrs restart-force or each service manually)
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