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<?xml version='1.0' encoding='ISO-8859-1'?>
<!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<!-- $Id: additional-resources.xml,v 1.7 2006/04/20 16:13:06 cs Exp $ -->
<appendix id="additional-resources">
<title>Additional Resources</title>
<para>
We try to support you with the very latest information about OTRS and give you
a good way to provide us with your feedback.
</para>
<sect1 id="additional-resources-homepage">
<title>Homepage OTRS.org</title>
<para>
Our homepage can be found at
<ulink url="http://www.otrs.org/">
<citetitle>http://www.otrs.org/</citetitle>
</ulink>.
<screenshot>
<screeninfo>OTRS Homepage</screeninfo>
<graphic srccredit="OTRS Homepage" scale="40" fileref="screenshots/homepage-otrs.png"></graphic>
</screenshot>
</para>
</sect1>
<sect1 id="additional-resources-mailinglists">
<title>Mailinglists</title>
<para>
The following table shows you our current community mailing lists.
</para>
<table id="additional-resources-mailinglists-table">
<title>Mailinglists</title>
<tgroup cols="3">
<thead>
<row>
<entry>
Name
</entry>
<entry>
Description
</entry>
<entry>
Homepage
</entry>
</row>
</thead>
<tbody>
<row>
<entry>
announce at otrs.org
</entry>
<entry>
It is a low traffic list for announcements of new OTRS releases and security issues.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/announce">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/announce</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs at otrs.org
</entry>
<entry>
It is a medium to high traffic list with all sorts of questions on, and support for, the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs-de at otrs.org
</entry>
<entry>
It is a medium to high traffic list with all sorts of questions on, and support for, the product.
This list is in German.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
dev at otrs.org
</entry>
<entry>
It is a medium to high traffic list. The OTRS developers discuss various design and implementation issues here.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/dev">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/dev</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
doc-de at otrs.org
</entry>
<entry>
It is a low traffic list with all sorts of documentation questions, in German, on the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/doc-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/doc-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
i18n at otrs.org
</entry>
<entry>
It is a low traffic list for internationalization and localization questions.
If you are or want to become a translator of the OTRS project or have
any problems with one of our applications in an international environment,
this is the right place.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/i18n">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/i18n</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
cvs-log at otrs.org
</entry>
<entry>
It is a very high traffic list of CVS commits notifications.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/cvs-log">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/cvs-log</citetitle>
</ulink>
</entry>
</row>
</tbody>
</tgroup>
</table>
<para>
To subscribe to any of this lists visit the following link:
<ulink url="http://lists.otrs.org/">
<citetitle>http://lists.otrs.org/</citetitle>
</ulink>.
</para>
</sect1>
<sect1 id="additional-resources-bugtracking">
<title>Bugtracking</title>
<para>
To submit bugs visit
<ulink url="http://bugs.otrs.org/">
<citetitle>http://bugs.otrs.org/</citetitle>
</ulink>
. We know sometimes bugzilla isn't that comfortable but right now it is the best bug tracking system we've found.
</para>
<para>
<screenshot>
<screeninfo>Bugtracking Tool</screeninfo>
<graphic srccredit="bugtracking tool" scale="40" fileref="screenshots/bugs-otrs-org.png"></graphic>
</screenshot>
</para>
<para>
You help us very much if you report bugs. We appreciate your help!
</para>
</sect1>
<sect1 id="additional-resources-commercial">
<title>Commercial Support</title>
<para>
For business assistance (support, consulting and training) you can contact
the commercial part of OTRS, OTRS GmbH.
</para>
<para>
OTRS GmbH,
Europaring 4,
94315 Straubing (Germany),
Web:
<ulink url="http://otrs.com/">
<citetitle>http://otrs.com/</citetitle>
</ulink>
</para>
</sect1>
</appendix>
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