1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
|
<?xml version='1.0' encoding='ISO-8859-1'?>
<!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<!-- $Id: additional-resources.xml,v 1.9 2009/10/13 11:26:16 mb Exp $ -->
<appendix id="additional-resources">
<title>Additional Resources</title>
<para>
We try to support you with the very latest information about OTRS and give you
a good way to provide us with your feedback.
</para>
<sect1 id="additional-resources-homepage">
<title>Homepage OTRS.org</title>
<para>
You can find our project homepage at
<ulink url="http://www.otrs.org/">
<citetitle>http://www.otrs.org/</citetitle>
</ulink>.
<screenshot>
<screeninfo>OTRS Homepage</screeninfo>
<graphic srccredit="OTRS Homepage" scale="40" fileref="screenshots/homepage-otrs.png"></graphic>
</screenshot>
</para>
</sect1>
<sect1 id="additional-resources-mailinglists">
<title>Mailing lists</title>
<para>
The following table shows you our different community mailing lists.
</para>
<table id="additional-resources-mailinglists-table">
<title>Mailinglists</title>
<tgroup cols="3">
<thead>
<row>
<entry>
Name
</entry>
<entry>
Description
</entry>
<entry>
Homepage
</entry>
</row>
</thead>
<tbody>
<row>
<entry>
announce at otrs.org
</entry>
<entry>
Low traffic list for announcements of new OTRS releases and security issues.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/announce">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/announce</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs at otrs.org
</entry>
<entry>
Medium to high traffic list where you can find all sorts of
questions on, and support for, the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs-de at otrs.org
</entry>
<entry>
Medium to high traffic list where you can find all sorts of
questions on, and support for, the product.
This list is in German.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
dev at otrs.org
</entry>
<entry>
Medium traffic list. The OTRS developers discuss various design
and implementation issues here.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/dev">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/dev</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
doc-de at otrs.org
</entry>
<entry>
Low traffic list with all sorts of questions, in German,
on the documentation of the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/doc-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/doc-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
i18n at otrs.org
</entry>
<entry>
Low traffic list for internationalization and localization
questions.
If you are or want to become a translator of the OTRS project or have
any problems with one of our applications in an international environment,
this is the right place.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/i18n">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/i18n</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
cvs-log at otrs.org
</entry>
<entry>
Very high traffic list of CVS commit notifications.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/cvs-log">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/cvs-log</citetitle>
</ulink>
</entry>
</row>
</tbody>
</tgroup>
</table>
<para>
To subscribe to any of this lists visit the following link:
<ulink url="http://lists.otrs.org/">
<citetitle>http://lists.otrs.org/</citetitle>
</ulink>.
</para>
</sect1>
<sect1 id="additional-resources-bugtracking">
<title>Bug tracking</title>
<para>
To submit bugs visit
<ulink url="http://bugs.otrs.org/">
<citetitle>http://bugs.otrs.org/</citetitle>
</ulink>
. Please take note of the difference between a bug and a configuration issue.
Configuration issues are issues you encounter when setting up a system, or
general questions on the use of OTRS. Bug reports should only be used for
issues with the source code of OTRS itself, or to file enhancements for OTRS.
All your bug reports and enhancement requests are very welcome in the bug
tracker. </para>
<para>
For configuration issues you should either use the
<ulink url="http://www.otrs.com/en/support/"><citetitle>commercial support
available from OTRS.com</citetitle></ulink> or the public mailing lists.
</para>
<para>
<screenshot>
<screeninfo>Bugtracking Tool</screeninfo>
<graphic srccredit="bugtracking tool" scale="40" fileref="screenshots/bugs-otrs-org.png"></graphic>
</screenshot>
</para>
<para>
You help us improving the product if you report bugs. We appreciate your input!
</para>
</sect1>
<sect1 id="additional-resources-commercial">
<title>Commercial Support</title>
<para>
For services (support, consulting, development, and training) you can contact
the company behind OTRS, OTRS AG. They have offices both in the US and in
Germany. Look at their website for contact information:
<ulink url="http://www.otrs.com/en/corporate-navigation/contact/">
<citetitle>http://www.otrs.com/en/corporate-navigation/contact/</citetitle>
</ulink>
</para>
</sect1>
</appendix>
|
