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<!DOCTYPE preface PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<!-- $Id: preface.xml,v 1.6 2006/04/20 15:47:35 cs Exp $ -->
<preface id="preface">
<title>Preface</title>
<para>
This book wants to make life easier for
OTRS administrators and OTRS newbies. The following chapters describe the installation, configuration and
administration of the ticket system, making this book less interesting for agents or
customer users.
</para>
<para>
Although many hours of work, some litres of coffee and several pizzas were
invested into the following sections, it is still not complete. Inevitably
there will be errors, parts with complicated explanations or missing chapters about
important things. Some chapters will be reworked or new
chapters and sections will be added.
</para>
<para>
Since the book tries to satisfy the needs of OTRS admins or OTRS newbies
and since the quality should be as good as possible, we need your feedback.
Please write to us if you find something missing in this book, if things are not
explained well enough or even if you see spelling mistakes, grammatical
errors or typos. Any kind of feedback is highly appreciated and should be
made via our bug tracking system on
<ulink url="http://bugs.otrs.org">
<citetitle>http://bugs.otrs.org</citetitle>
</ulink>
. We want to thank you for all kinds of feedback!
</para>
</preface>
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