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<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<!-- $Id: additional-resources.xml,v 1.15 2011/07/27 14:25:57 mg Exp $ -->
<appendix id="additional-resources">
<title>Additional Resources</title>
<para>
We try to support you with the very latest information about OTRS. We also give you a good way to provide us with your feedback.
</para>
<section id="additional-resources-homepage">
<title>Homepage OTRS.org</title>
<para>
You can find our project homepage at <ulink url="http://www.otrs.org/"><citetitle>http://www.otrs.org/</citetitle></ulink> (see Figure A-1 below).
</para>
<para>
<screenshot>
<screeninfo>OTRS Homepage</screeninfo>
<graphic srccredit="OTRS Homepage" scale="40" fileref="screenshots/homepage-otrs.png"></graphic>
</screenshot>
</para>
<para>
<emphasis>Figure: OTRS Homepage.</emphasis>
</para>
</section>
<section id="additional-resources-mailinglists">
<title>Mailing lists</title>
<para>
The Table A-1 shows you our different community mailing lists.
</para>
<para>
<table id="additional-resources-mailinglists-table">
<title>Mailinglists</title>
<tgroup cols="3">
<thead>
<row>
<entry>
Name
</entry>
<entry>
Description
</entry>
<entry>
Homepage
</entry>
</row>
</thead>
<tbody>
<row>
<entry>
announce@otrs.org
</entry>
<entry>
Low traffic list, in English, for announcements of new OTRS releases and security issues.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/announce">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/announce</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs@otrs.org
</entry>
<entry>
Medium to high traffic list, in English, where you can find all sorts of questions on, and support for the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs-de@otrs.org
</entry>
<entry>
Medium to high traffic list, in German, where you can find all sorts of questions on, and support for, the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
dev@otrs.org
</entry>
<entry>
Medium traffic list, in English, where the OTRS developers discuss various design and implementation issues.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/dev">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/dev</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
doc-de@otrs.org
</entry>
<entry>
Low traffic list, in German, with all sorts of questions on the documentation of the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/doc-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/doc-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
i18n@otrs.org
</entry>
<entry>
Low traffic list, in English, for internationalization and localization questions. If you are or want to become a translator of the OTRS project or have any problems with one of our applications in an international environment, this is where you should connect.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/i18n">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/i18n</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
cvs-log@otrs.org
</entry>
<entry>
Very high traffic list of CVS commit notifications.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/cvs-log">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/cvs-log</citetitle>
</ulink>
</entry>
</row>
</tbody>
</tgroup>
</table>
</para>
<para>
To subscribe to any of this lists, visit the following link: <ulink url="http://lists.otrs.org/"><citetitle>http://lists.otrs.org/</citetitle></ulink>.
</para>
</section>
<section id="additional-resources-bugtracking">
<title>Bug tracking</title>
<para>
To submit bugs visit <ulink url="http://bugs.otrs.org/"><citetitle>http://bugs.otrs.org/</citetitle></ulink>
(see Figure below). Please take note of the difference between a bug and a configuration issue. Configuration issues are problems that you encounter when setting a system, or general questions on the use of OTRS. Bug reports should only be used for issues with the source code of OTRS itself, or to file enhancements for OTRS. All your bug reports and enhancement requests are very welcome in the bug tracker.
</para>
<para>
<screenshot>
<screeninfo>Bugtracking Tool</screeninfo>
<graphic srccredit="bugtracking tool" scale="40" fileref="screenshots/bugs-otrs-org.png"></graphic>
</screenshot>
</para>
<para>
<emphasis>Figure: Bug tracker.</emphasis>
</para>
<para>
For configuration issues, you should either use the <ulink url="http://www.otrs.com/en/support/"><citetitle>commercial support, available from OTRS.com</citetitle></ulink>, or the public mailing lists.
</para>
<para>
You help us improve the product by reporting bugs. We appreciate your input!
</para>
</section>
<section id="additional-resources-commercial">
<title>Commercial Support</title>
<para>
For services (support, consulting, development, and training) you can contact the company behind OTRS, OTRS AG. They have offices in Germany, USA, Mexico, the Netherlands and other countries. Look at their website for contact information: <ulink url="http://www.otrs.com/en/corporate-navigation/contact/"><citetitle>http://www.otrs.com/en/corporate-navigation/contact/</citetitle></ulink>
</para>
</section>
</appendix>
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