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<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE book PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<book lang="de">
<bookinfo>
<title>OTRS 3.3 - Admin Manual</title>
<!-- <edition>
Cancún Beach (México)</edition> -->
<copyright> <year>2003-2013</year> <holder>OTRS AG</holder> </copyright>
<date>2013-04-30</date>
<legalnotice>
<para>
René Bakker, Stefan Bedorf, Michiel Beijen, Shawn Beasley, Hauke Böttcher,
Jens Bothe, Udo Bretz, Martin Edenhofer, Carlos Javier García, Martin
Gruner, Manuel Hecht, Christopher Kuhn, André Mindermann, Marc Nilius, Elva
María Novoa, Henning Oschwald, Martha Elia Pascual, Thomas Raith, Carlos
Fernando Rodríguez, Stefan Rother, Burchard Steinbild, Michael Thiessmeier,
Daniel Zamorano.
</para>
<para>
Dieses Werk ist geistiges Eigentum der OTRS AG.
</para>
<para>
Es darf als Ganzes oder in Auszügen kopiert werden, vorausgesetzt, dieser
Copyright-Vermerk befindet sich auf jeder Kopie.
</para>
<para>
The source code of this document can be found at <ulink
url="http://otrs.github.io">github</ulink>, in the repository <ulink
url="https://github.com/OTRS/doc-admin">doc-admin</ulink>.
</para>
<para>
UNIX ist ein eingetragenes Warenzeichen von X/Open Company Limited. Linux
ist ein eingetragenes Warenzeichen von Linus Torvalds.
</para>
<para>
MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows
XP, Windows 2003 und Windows Vista sind eingetragene Warenzeichen der
Microsoft Corporation. Andere Warenzeichen oder registrierte Warenzeichen:
SUSE und YaST von SUSE Linux GmbH, Red Hat und Fedora von Red Hat Inc.,
Debian von Software in the Public Interest, Inc., Mandrake von MandrakeSoft,
SA. MySQL und das MySQL Logo sind eingetragene Warenzeichen Oracle
Corporation und/oder verbundener Unternehmen.
</para>
<para>
Alle Warennamen werden ohne Gewährleistung der freien Verwendbarkeit benutzt
und sind möglicherweise eingetragene Warenzeichen.
</para>
<para>
Die Firma OTRS AG richtet sich im Wesentlichen nach den Schreibweisen der
Hersteller. Andere hier genannte Produkte können Warenzeichen des jeweiligen
Herstellers sein.
</para>
</legalnotice>
</bookinfo>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/preface.xml" />
<chapter id="introduction">
<title>Introduction</title>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/introduction/tts.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/introduction/otrs.xml" />
</chapter>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/installation-and-basic-configuration.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/first-steps.xml" />
<chapter id="administration">
<title>Administration</title>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/adminarea.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/configuration.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/backup-and-restore.xml" />
<section id="email-settings">
<title>Email settings</title>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/email/email.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/email/pgp.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/email/smime.xml" />
</section>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/external-backends.xml" />
<section id="ticket-settings">
<title>Ticket settings</title>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/ticket/states.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/ticket/priorities.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/ticket/monitoring-tickets.xml" />
</section>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/time.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/pdf-output.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/stats.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/dynamicfields.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/genericinterface.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/administration/scheduler.xml" />
</chapter>
<chapter id="customization">
<title>Customization</title>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/customization/acl.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/customization/process-management.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/customization/themes.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/customization/language-translation.xml" />
</chapter>
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/performance-tuning.xml" />
<!-- appendices -->
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/additional-resources.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="all-config-parameters.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/credits.xml" />
<xi:include xmlns:xi="http://www.w3.org/2001/XInclude" href="content/fdl.xml" />
</book>
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