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<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<appendix id="additional-resources">
<title>Weitere Quellen</title>
<para>
We try to support you with the very latest information about OTRS. We also
give you an opportunity to provide us with your feedback.
</para>
<section id="additional-resources-homepage">
<title>Website OTRS Group</title>
<para>You can find the website of the OTRS Group, the company behind OTRS, at
<ulink
url="http://www.otrs.com/"><citetitle>http://www.otrs.com</citetitle></ulink>.
It contains a lot of product-related information, such as white papers,
release notes, case studies and so on.
</para>
</section>
<section id="additional-resources-mailinglists">
<title>Mailinglisten</title>
<para>
The Table A-1 displays our various community mailing lists.
</para>
<para>
<table id="additional-resources-mailinglists-table">
<title>Mailinglisten</title>
<tgroup cols="3">
<thead>
<row>
<entry>
Name
</entry>
<entry>
Beschreibung
</entry>
<entry>
Homepage
</entry>
</row>
</thead>
<tbody>
<row>
<entry>
announce@otrs.org
</entry>
<entry>
Ankündigungen zu OTRS (neue Versionen, Updates, ...) mit wenig Verkehr.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/announce">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/announce</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
otrs@otrs.org
</entry>
<entry>
Medium to high traffic list, in English, where you can find all sorts of
relevant questions and support for the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs</citetitle> </ulink>
</entry>
</row>
<row>
<entry>
ç
</entry>
<entry>
Medium to high traffic list, in German, where you can find all sorts of
relevant questions and support for the product.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs-de">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/otrs-de</citetitle>
</ulink>
</entry>
</row>
<row>
<entry>
dev@otrs.org
</entry>
<entry>
Mailingliste für die Entwickler von OTRS mit wenig Verkehr.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/dev">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/dev</citetitle> </ulink>
</entry>
</row>
<row>
<entry>
i18n@otrs.org
</entry>
<entry>
Englische Mailingliste mit wenig Verkehr für Übersetzungs- und
Lokalisierungsfragen. Wenn Sie OTRS übersetzen oder übersetzen wollen oder
Probleme mit einer unserer Applikationen in einer internationalen Umgebung
haben, sollten Sie sich in diese Liste eintragen.
</entry>
<entry>
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/i18n">
<citetitle>http://lists.otrs.org/cgi-bin/listinfo/i18n</citetitle> </ulink>
</entry>
</row>
</tbody>
</tgroup>
</table>
</para>
<para>
To subscribe to any of these lists, visit the following link: <ulink
url="http://lists.otrs.org/"><citetitle>http://lists.otrs.org/</citetitle></ulink>.
</para>
</section>
<section id="additional-resources-forums">
<title>User Forums</title>
<para>
You can find community user forums at <ulink
url="http://forums.otrs.org/"><citetitle>http://forums.otrs.org</citetitle></ulink>.
It allows you to get in contact with users all around the world and exchange
experiences regarding the use of OTRS.
</para>
</section>
<section id="additional-resources-bugtracking">
<title>Fehler berichten</title>
<para>
To submit bugs visit <ulink
url="http://bugs.otrs.org/"><citetitle>http://bugs.otrs.org/</citetitle></ulink>
(see Figure below). Please take note of the difference between a bug and a
configuration issue. Configuration issues are problems that you encounter
when setting a system, or general questions regarding the use of OTRS. Bug
reports should only be used for issues with the source code of OTRS itself,
or to file enhancements for OTRS. All your bug reports and enhancement
requests are very welcome in the bug tracker.
</para>
<para>
<screenshot>
<screeninfo>Fehlerverfolgungssystem</screeninfo> <graphic srccredit="bugtracking
tool" scale="40" fileref="screenshots/bugs-otrs-org.png"></graphic></screenshot>
</para>
<para>
<emphasis>Abb. A-2. Fehlerverfolgungssystem.</emphasis>
</para>
<para>
For configuration issues, you should either use the <ulink
url="http://www.otrs.com/en/solutions/service-contracts/"><citetitle>commercial
support, available from OTRS.com</citetitle></ulink>, or the public mailing
lists.
</para>
<para>
Wenn Sie uns Fehler berichten, tragen Sie zur Verbesserung des Produkts
bei. Wir freuen uns auf Ihre Mitwirkung!
</para>
</section>
<section id="additional-resources-commercial">
<title>Kommerzieller Support</title>
<para>
For services (support, consulting, development, and training) you can
contact the company behind OTRS, OTRS AG. Our offices are located in
Germany, USA, Mexico, the Netherlands, and in other countries. Visit our
website for contact information: <ulink
url="http://www.otrs.com/en/corporate-navigation/contact/"><citetitle>http://www.otrs.com/en/corporate-navigation/contact/</citetitle></ulink>
</para>
</section>
</appendix>
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