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<!DOCTYPE preface PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd">
<preface id="preface">
<title>Vorwort</title>
<para>
Dieses Buch soll das Leben von OTRS-Administratoren und -Neulingen
erleichtern.
</para>
<para>
The following chapters describe the installation, configuration, and
administration of the OTRS software. The first third of the text describes
key functionality of the software, while the remainder serves as a reference
to the full set of configurable parameters.
</para>
<para>
This book continues to be a work in progress, given a moving target on new
releases. We need your feedback in order to make this a high quality
reference document: one that is usable, accurate, and complete. Please write
to us if you find content missing in this book, if things are not explained
sufficiently, or even if you see spelling mistakes, grammatical errors, or
typos. Any kind of feedback is highly appreciated and should be made via our
bug tracking system on <ulink url="http://bugs.otrs.org">
<citetitle>http://bugs.otrs.org</citetitle> </ulink>. Thanks in advance for
your contributions!
</para>
</preface>
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