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# --
# Kernel/Modules/AgentTicketHistory.pm - ticket history
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketHistory.pm,v 1.3 2005/08/07 22:27:46 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketHistory;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.3 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check needed Opjects
foreach (qw(DBObject TicketObject LayoutObject LogObject UserObject ConfigObject)) {
die "Got no $_!" if (!$Self->{$_});
}
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
my $Output;
# --
# check needed stuff
# --
if (!$Self->{TicketID}) {
# error page
return $Self->{LayoutObject}->ErrorScreen(
Message => "Can't show history, no TicketID is given!",
Comment => 'Please contact the admin.',
);
}
# --
# check permissions
# --
if (!$Self->{TicketObject}->Permission(
Type => 'ro',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID})) {
# error screen, don't show ticket
return $Self->{LayoutObject}->NoPermission(WithHeader => 'yes');
}
my @Lines = $Self->{TicketObject}->HistoryGet(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
my $Tn = $Self->{TicketObject}->TicketNumberLookup(TicketID => $Self->{TicketID});
# get shown user info
my @NewLines = ();
if ($Self->{ConfigObject}->Get('Ticket::Frontend::HistoryOrder') eq 'reverse') {
@NewLines = reverse (@Lines);
}
else {
@NewLines = @Lines;
}
my $Table = '';
foreach my $DataTmp (@NewLines) {
my %Data = %{$DataTmp};
# replace text
if ($Data{Name} && $Data{Name} =~ /^%%/) {
my %Info = ();
$Data{Name} =~ s/^%%//g;
my @Values = split(/%%/, $Data{Name});
$Data{Name} = '';
foreach (@Values) {
if ($Data{Name}) {
$Data{Name} .= "\", ";
}
$Data{Name} .= "\"$_";
}
if (!$Data{Name}) {
$Data{Name} = '" ';
}
$Data{Name} = $Self->{LayoutObject}->{LanguageObject}->Get('History::'.$Data{HistoryType}.'", '.$Data{Name});
# remove not needed place holder
$Data{Name} =~ s/\%s//g
}
$Self->{LayoutObject}->Block(
Name => "Row",
Data => {%Data},
);
}
# build header
$Output .= $Self->{LayoutObject}->Header(Value => $Tn);
$Output .= $Self->{LayoutObject}->NavigationBar();
# get output
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentTicketHistory',
Data => {
TicketNumber => $Tn,
TicketID => $Self->{TicketID},
},
);
# add footer
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
# --
1;
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