// --
// initial_insert.sql - provides initial system data
// Copyright (C) 2001,2002 Martin Edenhofer <martin+code@otrs.org>
// --
// $Id: initial_insert.sapdb.sql,v 1.3 2004/02/04 11:40:41 martin Exp $
// 
// $Log: initial_insert.sapdb.sql,v $
// Revision 1.3  2004/02/04 11:40:41  martin
// renamed comment to comments
//
// Revision 1.2  2003/12/02 21:52:56  martin
// fixed inital load of new user_group table
//
// Revision 1.1  2003/07/08 14:18:36  martin
// new SAPDB stuff
//
// Revision 1.10  2003/04/30 12:47:42  martin
// removed not needed stuff
//
// Revision 1.9  2003/04/22 21:23:23  martin
// added missing StateUpdate to ticket_history_type table
//
// Revision 1.8  2003/04/12 21:34:12  martin
// added log type for ticket free text update
//
// Revision 1.7  2003/03/28 18:41:31  martin
// fixed queue inital insert
//
// Revision 1.6  2003/03/13 19:02:02  martin
// changed docu.otrs.org to doc.otrs.org
//
// Revision 1.5  2003/03/10 21:25:50  martin
// added customer email notification on move, state update
//     or owner update (config option for each queue).
//     http://lists.otrs.org/pipermail/dev/2002-June/000005.html
//
// Revision 1.4  2003/03/08 17:58:00  martin
// changed reserved SQL words (read, write) to (permission_read, permission_write)
//
// Revision 1.3  2003/03/03 23:41:45  martin
// added ticket_state_type values and updated ticket_state values
//
// Revision 1.2  2003/02/08 21:13:29  martin
// added number prefix to priority for sort
//
// Revision 1.1  2003/02/08 11:54:29  martin
// moved from install/database to scripts/database
//
// Revision 1.35  2003/01/06 21:40:51  martin
// removed language table, not longer used
//
// Revision 1.34  2002/12/25 09:31:39  martin
// added pending states and removed waiting states
//
// Revision 1.33  2002/12/15 00:58:21  martin
// fixed "successful" typo - http://bugs.otrs.org/show_bug.cgi?id=53
//
// Revision 1.32  2002/11/27 10:33:54  martin
// removed old stuff and added Windows-1251 charset
//
// Revision 1.31  2002/11/15 14:12:13  martin
// added Dutch and Bulgarian translation!
//
// Revision 1.30  2002/10/20 12:33:02  martin
// removed personal_queues entry for root@localhost
//
// Revision 1.29  2002/08/27 21:17:37  martin
// changed OpenTRS to OTRS
//
// Revision 1.28  2002/08/27 21:16:22  martin
// added Cyrillic Charset (KOI8-R)
//
// Revision 1.27  2002/07/31 23:17:23  martin
// added time accounting feature
//
// Revision 1.26  2002/07/25 20:21:28  martin
// added iso-8859-7 - greek charset
//
// Revision 1.25  2002/07/23 20:20:38  martin
// removed test queues
//
// Revision 1.24  2002/07/13 12:33:05  martin
// added more articke types and more history types
//
// Revision 1.23  2002/07/02 08:40:55  martin
// added iso-8859-15
//
// Revision 1.22  2002/06/15 20:01:28  martin
// changed text of welcome ticket
//
// Revision 1.21  2002/05/30 13:39:55  martin
// fixed some stuff, added postgresql support.
//
// Revision 1.20  2002/05/26 22:59:33  martin
// added escalation_time and unlock_timeout to default queues,
//
// Revision 1.19  2002/05/21 21:46:05  martin
// changed default auto responses.
//
// Revision 1.18  2002/05/14 00:18:19  martin
// added ticket_history_type SendAgentNotification
//
// Revision 1.17  2002/05/12 19:25:07  martin
// added personal_queues for root user.
//
// Revision 1.16  2002/05/09 23:39:20  martin
// added French language and added queue_id to initial system address
//
// Revision 1.15  2002/05/07 22:16:03  martin
// added emty answer to each queue
//
// Revision 1.14  2002/05/05 13:45:57  martin
// added bavarian language.
//
// Revision 1.13  2002/05/04 20:35:03  martin
// renamed user table and removed comments row from user table.
//
// Revision 1.12  2002/05/01 17:34:28  martin
// added <OTRS_CUSTOMER_REALNAME> tags.
//
// Revision 1.11  2002/04/30 00:14:48  martin
// added stats group.
//
// Revision 1.10  2002/04/14 18:25:17  martin
// removed preferenvers from user table
//
// Revision 1.9  2002/04/14 13:34:20  martin
// replaced article type email with email-external
//
// Revision 1.8  2002/04/08 14:17:40  martin
// bin/PostMaster.pl
//
// Revision 1.7  2002/02/03 22:48:20  martin
// typo in welcome ticket.
//
// Revision 1.6  2002/02/03 17:58:45  martin
// added welcome ticket.
//
// Revision 1.5  2002/01/30 16:45:09  martin
// changed otrs@otrs.org to otrs@localhost
//
// Revision 1.4  2002/01/20 22:23:55  martin
// no note-normal anymore.
//
// Revision 1.3  2002/01/10 20:14:00  martin
// added cvs log.
//
//
// --
// This software comes with ABSOLUTELY NO WARRANTY. For details, see
// the enclosed file COPYING for license information (GPL). If you
// did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
// --
// table valid
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('valid', 1, timestamp, 1, timestamp)
//
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid', 1, timestamp, 1, timestamp)
//
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid-temporarily', 1, timestamp, 1, timestamp)
//
// ticket_priority
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('1 very low', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('2 low', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('3 normal', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('4 high', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('5 very high', 1, timestamp, 1, timestamp)
//
// ticket_lock_type
INSERT INTO ticket_lock_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('unlock', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_lock_type
    (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('lock', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_lock_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('tmp_lock', 1, 1, timestamp, 1, timestamp)
//
// user 
INSERT INTO system_user
    (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Admin', 'OTRS', 'root@localhost', 'roK20XGbWEsSM', 1, 1, timestamp, 1, timestamp)
//
// groups
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('users',  1, 1, timestamp, 1, timestamp)
//
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('admin',  1, 1, timestamp, 1, timestamp)
//
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('stats',  1, 1, timestamp, 1, timestamp)
//
// group_user (add admin to groups)
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp)
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp)
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp)
//
// theme
INSERT INTO theme
    (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Standard', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO theme
    (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lite', 1, 1, timestamp, 1, timestamp)
//
// charset
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Latin-1 (iso-8859-1)', 'iso-8859-1', 'Western European languages.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Latin-2 (iso-8859-2)', 'iso-8859-2', 'Slavic and Central  European  languages.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Latin-3 (iso-8859-3)', 'iso-8859-3', 'Esperanto, Galician, Maltese, and Turkish.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Latin-4 (iso-8859-4)', 'iso-8859-4', 'Estonian, Latvian, and Lithuanian.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Cyrillic (iso-8859-5)', 'iso-8859-5', 'Bulgarian, Byelorussian, Macedonian, Russian, Serbian  and  Ukrainian.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Greek (iso-8859-7)', 'iso-8859-7', 'Modern monotonic Greek.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Unicode (UTF-8)', 'UTF-8', 'Unicode UTF-8', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Cyrillic Charset (KOI8-R)', 'KOI8-R', 'Unicode UTF-8', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Cyrillic Charset (Windows-1251)', 'Windows-1251', 'Windows-1251 - cp1251', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Turkish (iso-8859-9)', 'iso-8859-9', 'Turkish.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO charset
        (name, charset, comments, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Latin-15 (iso-8859-15)', 'iso-8859-15', 'Western European languages with euro.', 1, 1, timestamp, 1, timestamp)
//
// ticket_state
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('new', 'ticket is new', 1, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('closed successful', 'ticket is closed successful', 3, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('closed unsuccessful', 'ticket is closed unsuccessful', 3, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('open', 'ticket is open', 2, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('removed', 'customer removed ticket (can reactivate)', 6, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending reminder', 'ticket is pending for agent reminder', 4, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending auto close+', 'ticket is pending for automatic close', 5, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending auto close-', 'ticket is pending for automatic close', 5, 1, 1, timestamp, 1, timestamp)
//
// ticket_state_type
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'all new state types (default: viewable)', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'all open state types (default: viewable)', 1, timestamp, 1, timestamp)
// 
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('closed', 'all closed state types (default: not viewable)', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'all "pending reminder" state types (default: viewable)', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto', 'all "pending auto *" state types (default: viewable)', 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'all "removed" state types (default: not viewable)', 1, timestamp, 1, timestamp)
//
// salutation
INSERT INTO salutation
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.
', 'std. salutation', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO salutation
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (de/buiss)', 'Sehr geehrter <OTRS_CUSTOMER_REALNAME>,

Danke fr Ihre Anfrage.
', 'std. salutation', 1, 1, timestamp, 1, timestamp)
//
// signature
INSERT INTO signature
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your OTRS-Team

 -
 <OTRS_FIRST_NAME> <OTRS_LAST_NAME> 
--
', 'std signature', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO signature
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (de/buiss)', '
Ihr OTRS Team

-- 
  <OTRS_FIRST_NAME> <OTRS_LAST_NAME> 
--
', 'std. signature', 1, 1, timestamp, 1, timestamp)
//
// system_address
INSERT INTO system_address
    (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('otrs@localhost', 'OTRS System', 'Std. Address', 1, 1, 1, timestamp, 1, timestamp)
//
// follow_up_possible
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('possible', 'Follow ups after closed(+|-) possible. Ticket will be reopen.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('reject', 'Follow ups after closed(+|-) not possible. No new ticket will be created.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new ticket', 'Follow ups after closed(+|-) not possible. A new ticket will be created.', 1, 1, timestamp, 1, timestamp)
//
// queue
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Postmaster', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'master queue', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Raw', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all incoming tickets', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Junk', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all junk tickets', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all misk tickets', 1, 1, timestamp, 1, timestamp)
//
// ticket_history_type
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('NewTicket', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('FollowUp', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoReject', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoReply', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoFollowUp', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Forward', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Bounce', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAnswer', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAgentNotification', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendCustomerNotification', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PhoneCallAgent', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PhoneCallCustomer', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Close successful', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Close unsuccessful', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('AddNote', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Open', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Reopen', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Move', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Lock', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Unlock', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Remove', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TimeAccounting', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('CustomerUpdate', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PriorityUpdate', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('OwnerUpdate', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('LoopProtection', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Misc', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SetPendingTime', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SetPending', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('StateUpdate', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TicketFreeTextUpdate', 1, 1, timestamp, 1, timestamp)
//
// article_type
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-external', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-internal', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-notification-ext', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-notification-int', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('phone', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('fax', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('sms', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('webrequest', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-internal', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-external', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-report', 1, 1, timestamp, 1, timestamp)
//
// article_article_sender_type
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('agent', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('system', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('customer', 1, 1, timestamp, 1, timestamp)
//
// standard_response
INSERT INTO standard_response
        (name, text, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('empty answer', '', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO standard_response
        (name, text, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('test answer', 'test answer ...', 1, 1, timestamp, 1, timestamp)
//
// queue_standard_response
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (5, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (6, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (7, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (8, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (9, 1, 1, timestamp, 1, timestamp)
//
// auto_response_type
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply', 'auto replay after a new ticket.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reject', 'auto reject.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto follow up', 'auto follow up after a follow up.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply/new ticket', 'auto reply after a follow up. Because the ticket is closed.', 1, 1, timestamp, 1, timestamp)
//
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto remove', 'auto remove after a remove e-mail.', 1, 1, timestamp, 1, timestamp)
//
// auto_response
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset_id, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (1, 1, 'default reply', 'This is a demo text which is send to every inquery.
It could contain something like:

Thanks for your e-mail. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap

Have fun with OTRS! :-)

  Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 1, 'default', 1, timestamp, 1, timestamp, 1)
//
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset_id, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (2, 1, 'default reject', 'Reject.', 'thank you for your e-mail. But you forgot importand infos. Pleace write again with all informations. Thanks', 1, 'default', 1, timestamp, 1, timestamp, 1)
//
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset_id, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (3, 1, 'default follow up', 'Thanks for your follow up e-mail

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap.

Have fun with OTRS!

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 1, 'default', 1, timestamp, 1, timestamp, 1)
//
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset_id, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (4, 1, 'default closed -> new ticket', 'New ticket after follow up.', 'thank you for your e-mail. The old ticket is closed. You have a new ticket now.', 1, 'default', 1, timestamp, 1, timestamp, 1)
//
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset_id, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (5, 1, 'default remove', 'Ticket removed.', 'thank you for your remove e-mail. The ticket is closed.', 1, 'default', 1, timestamp, 1, timestamp, 1)
//
// queue_auto_response
INSERT INTO queue_auto_response
    (queue_id, auto_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (11, 1, 1, timestamp, 1, timestamp)
//
INSERT INTO queue_auto_response
    (queue_id, auto_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (11, 2, 1, timestamp, 1, timestamp)
//
// --
// welcome ticket
// 2002-02-03 added by martin+code at otrs.org 
// --
INSERT INTO article 
  (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_message_id, a_body, incoming_time, content_path, valid_id, create_time, create_by, change_time, change_by)
  VALUES 
  (1,1,3, 'OTRS Feedback <feedback@otrs.org>', 'Your OTRS System <otrs@localhost>', 
  'Welcome to OTRS!', '<007@localhost>',
  'Welcome to OTRS!

thank you for installing OTRS.

You will find updates and patches at http://otrs.org/. Online
documentation is available at http://doc.otrs.org/. You can also
take advantage of our mailing lists http://lists.otrs.org/.


Your OTRS Team

    Manage your communication!',
  1012757943, '2002/02/3', 1, timestamp,1,timestamp,1)
//
INSERT INTO ticket 
  (tn, queue_id, ticket_lock_id, ticket_answered, user_id, group_id, ticket_priority_id, ticket_state_id, valid_id, create_time_unix, create_time, create_by, change_time, change_by)
  VALUES 
  ('1010001', 2, 1, 0, 1, 1, 3, 1, 1, 1012757943, timestamp, 1, timestamp, 1)
//
INSERT INTO ticket_history 
  (name, history_type_id, ticket_id, article_id, valid_id, create_time, create_by, change_time, change_by) 
  VALUES 
  ('New Ticket [1010001] created.',1,1,1,1, timestamp,1,timestamp,1)
//