File: otrs-schema.xml

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<?xml version="1.0" encoding="utf-8" ?>

<!--

  XML File for the OTRS database description
  Copyright (C) 2001-2003 Martin Edenhofer

  $Id: otrs-schema.xml,v 1.46 2005/09/24 16:46:35 martin Exp $

  $Log: otrs-schema.xml,v $
  Revision 1.46  2005/09/24 16:46:35  martin
  fixed small oracle database driver bugs

  Revision 1.45  2005/07/03 19:52:20  martin
  added ticket free time feature

  Revision 1.44  2005/07/01 06:28:40  martin
  added datatype DECIMAL support for time_accounting table

  Revision 1.43  2005/06/06 20:42:44  martin
  removed foreign key for queue_id in pop3_account, fixed indexes for article_flag

  Revision 1.42  2005/03/03 12:06:15  martin
  removed not needed PRIMARY KEY of article_flag, added normal index

  Revision 1.41  2005/02/15 12:22:25  martin
  added article_flag table

  Revision 1.40  2005/02/08 12:59:11  martin
  added xml_storage table for xml backend

  Revision 1.39  2004/12/02 09:38:46  martin
  moved to otrs.org xml based translator to sql

  Revision 1.38  2004/11/10 23:07:32  martin
  added package_repository

  Revision 1.37  2004/10/31 18:36:28  martin
  added ForeignKeys, renamed tables session to session (because of oracle support), removed not needed charsets table

  Revision 1.36  2004/10/13 12:45:53  martin
  added faq_item.number and added faq_attachment table

  Revision 1.35  2004/10/01 08:53:31  martin
  improved ticket escalation, added new ticket table col.

  Revision 1.34  2004/09/16 09:42:46  martin
  added table for Kernel::System::PID support

  Revision 1.33  2004/09/11 07:50:08  martin
  added profile_type to search_profile

  Revision 1.32  2004/09/09 11:15:07  martin
  removed ticket_link table

  Revision 1.31  2004/09/09 11:00:21  martin
  added object link and role support

  Revision 1.30  2004/08/17 20:03:30  martin
  fixed system_id -> queue_id

  Revision 1.29  2004/08/13 05:42:30  martin
  added missing system_id col. in ticket_history table

  Revision 1.28  2004/08/12 08:11:07  martin
  added default_sign_key to queue for default sign key selection based on queue

  Revision 1.27  2004/08/10 06:39:45  martin
  added priority_id, owner_id and state_id to ticket_history table

  Revision 1.26  2004/08/02 23:58:30  martin
  fixed bug 466 - Error in managing very long Message-IDs

  Revision 1.25  2004/07/30 09:08:53  martin
  addded infex to a_message_id of article table

  Revision 1.24  2004/07/18 00:53:14  martin
  added schedule for generic agent

  Revision 1.23  2004/05/10 12:57:02  martin
  added postmaster_filter table

  Revision 1.22  2004/05/04 15:15:24  martin
  changed user_id size from 40 to 100

  Revision 1.21  2004/04/15 11:55:44  martin
  added file size info to article attachments (DBUpdate-to-1.3.*.sql is required!)

  Revision 1.20  2004/02/02 23:02:00  martin
  removed not needed faq table, renamed comment to comments

  Revision 1.19  2004/02/02 22:10:24  martin
  added ticket_link table

  Revision 1.18  2004/01/24 18:36:11  martin
  fixed group_customer_user table

  Revision 1.17  2004/01/23 00:37:59  martin
  moved agent notifications from config file to database

  Revision 1.16  2004/01/22 19:27:39  martin
  added faq tables

  Revision 1.15  2004/01/10 15:42:17  martin
  change auto_response table

  Revision 1.14  2003/12/15 20:26:50  martin
  added more ticket free text options for tickets now we have 8 (not only 2) - improved also GenericAgent and Web-Frontend!

  Revision 1.13  2003/11/26 00:57:19  martin
  added group_customer_user for customer user<->group relations

  Revision 1.12  2003/11/20 22:00:27  martin
  change new group_user table

  Revision 1.11  2003/11/19 01:32:04  martin
  improved group sub system, added create, move, owner, priority and state permissions to groups

  Revision 1.10  2003/06/26 19:17:23  martin
  added search preferences table

  Revision 1.9  2003/03/10 21:25:50  martin
  added customer email notification on move, state update
      or owner update (config option for each queue).
      http://lists.otrs.org/pipermail/dev/2002-June/000005.html

  Revision 1.8  2003/03/08 17:58:00  martin
  changed reserved SQL words (read, write) to (permission_read, permission_write)

  Revision 1.7  2003/03/06 22:12:00  martin
  new implementation of groups permissions (added ro/rw options)

  Revision 1.6  2003/03/03 23:29:01  martin
  added ticket_state_type and added ticket_state.type_id

  Revision 1.5  2003/02/25 18:50:01  martin
  removed dubbel group_id on ticket table

  Revision 1.4  2003/02/14 22:46:10  martin
  cleanup - small changes

  Revision 1.3  2003/02/09 20:52:49  martin
  added customer_user_id to ticket table

  Revision 1.2  2003/02/08 22:03:41  martin
  changed ticket.user_id and ticket.group_id from smalin (max 32767) to integer (2147483647)

  Revision 1.1  2003/02/08 11:54:29  martin
  moved from install/database to scripts/database

  Revision 1.28  2003/01/09 20:46:01  martin
  added ticket_lock_index table - for Kernel/System/Ticket/IndexAccelerator/StaticDB.pm

  Revision 1.27  2003/01/06 21:40:51  martin
  removed language table, not longer used

  Revision 1.26  2003/01/03 01:09:55  martin
  added standard_response_attachment, standard_attachment and pop3_account tables

  Revision 1.25  2002/12/07 19:07:56  martin
  added customer_preferences changes

  Revision 1.24  2002/12/01 16:14:21  martin
  changed varchar values of ticket_loop_protection

  Revision 1.23  2002/11/27 14:27:18  martin
  added ticket_loop_protection, article_attachment and article_plain tables

  Revision 1.22  2002/10/20 12:34:08  martin
  added customer_user and customer_preferences tables

  Revision 1.21  2002/09/23 20:32:35  martin
  added index on table ticket_index, useful for more then 60.000 tickets

  Revision 1.20  2002/09/19 23:26:00  martin
  renamed database from OpenTRS to OTRS

  Revision 1.19  2002/08/06 19:01:44  martin
  added ticket_index table

  Revision 1.18  2002/07/31 23:17:23  martin
  added time accounting feature

  Revision 1.17  2002/07/02 08:41:27  martin
  added a_content_type to article table

  Revision 1.16  2002/05/30 13:32:37  martin
  fixed user_preferences. added normal index

  Revision 1.15  2002/05/30 11:54:30  martin
  fixed -> (comment) problem with ==>

  Revision 1.14  2002/05/30 11:50:13  martin
  removed create_* and change_* of personal_queue, removed required from value2 and value3 of system_address, fixed typo in ticket_history ==> now with postgrsql support. .)

  Revision 1.13  2002/05/26 22:56:45  martin
  added ticket_answered to ticket table and added index_ticket_answered and changed user_id_index to PrimaryKey.

  Revision 1.12  2002/05/04 20:34:22  martin
  renamed user table and removed comment row from user table.

  Revision 1.11  2002/04/14 18:25:49  martin
  removed preferenvers from user table

  Revision 1.10  2002/04/12 16:36:23  martin
  added user_preferences tabel.

  Revision 1.9  2002/04/08 13:41:20  martin
  added session table.

  Revision 1.8  2002/03/10 19:10:27  martin
  reworked article col. types.

  Revision 1.7  2002/03/10 18:58:01  martin
  changed signature and salutagen type to LONGVARCHAR

  Revision 1.6  2002/02/07 00:09:35  martin
  changed col. text type from VARCHAR to LONGVARCHAR.

  Revision 1.5  2002/02/03 18:40:36  martin
  changed time format from TIMESTAMP to DATE

  Revision 1.4  2001/12/21 17:56:42  martin
  small fixes

  Revision 1.3  2001/12/16 19:15:15  martin
  change table names.

  Revision 1.2  2001/12/02 11:49:34  martin
  Added first indexes for tables.


-->

<database Name="otrs">

<!-- valid - all valid stats -->
<Table Name="valid">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket_priority - all ticket priorites -->
<Table Name="ticket_priority">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket_lock_type - all ticket lock types -->
<Table Name="ticket_lock_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- user - all user -->
<Table Name="system_user">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="login" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="pw" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="salutation" Required="false" Size="50" Type="VARCHAR"/>
  <Column Name="first_name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="last_name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="login"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- user preferences -->
<Table Name="user_preferences">
  <Column Name="user_id" Required="true" Type="INTEGER"/>
  <Column Name="preferences_key" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="preferences_value" Required="false" Size="250" Type="VARCHAR"/>
  <Index Name="index_user_preferences_user_id">
    <IndexColumn Name="user_id"/>
  </Index>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="user_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- group - all groups -->
<Table Name="groups">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- group_user - relation group<->user -->
<Table Name="group_user">
  <Column Name="user_id" Required="true" Type="INTEGER"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="permission_key" Required="true" Size="20" Type="VARCHAR"/>
  <Column Name="permission_value" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
    <Reference Local="user_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="groups">
    <Reference Local="group_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- group_role - relation group<->role -->
<Table Name="group_role">
  <Column Name="role_id" Required="true" Type="INTEGER"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="permission_key" Required="true" Size="20" Type="VARCHAR"/>
  <Column Name="permission_value" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="groups">
    <Reference Local="group_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="roles">
    <Reference Local="role_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- group_customer_user - relation group<->customer user -->
<Table Name="group_customer_user">
  <Column Name="user_id" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="permission_key" Required="true" Size="20" Type="VARCHAR"/>
  <Column Name="permission_value" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="groups">
    <Reference Local="group_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- role - all roles -->
<Table Name="roles">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- role_user - relation role<->user -->
<Table Name="role_user">
  <Column Name="user_id" Required="true" Type="INTEGER"/>
  <Column Name="role_id" Required="true" Type="INTEGER"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
    <Reference Local="user_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- personal_queues - there should stored all personal_queues -->
<Table Name="personal_queues">
  <Column Name="user_id" Required="true" Type="INTEGER"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="user_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="queue">
    <Reference Local="queue_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- theme - all frontend themes -->
<Table Name="theme">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="theme" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="theme"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket_state - all ticket states -->
<Table Name="ticket_state">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="type_id" Required="true" Type="SMALLINT"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_state_type">
    <Reference Local="type_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket_state_type - all ticket states types -->
<Table Name="ticket_state_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="120" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- salutation - all salutation for the queues -->
<Table Name="salutation">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="text" Required="true" Size="3000" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- signature - all signature for the queues -->
<Table Name="signature">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="text" Required="true" Size="3000" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>


<!-- system_address - all addresses of the system -->
<!-- e. g. email address or phone number or whatever -->
<Table Name="system_address">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="value0" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="value1" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="value2" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="value3" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- follow_up_possible? -->
<Table Name="follow_up_possible">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- queue - all system queues -->
<Table Name="queue">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="unlock_timeout" Required="false" Type="INTEGER"/>
  <Column Name="escalation_time" Required="false" Type="INTEGER"/>
  <Column Name="system_address_id" Required="true" Type="SMALLINT"/>
  <Column Name="default_sign_key" Required="false" Size="100" Type="VARCHAR"/>
  <Column Name="salutation_id" Required="true" Type="SMALLINT"/>
  <Column Name="signature_id" Required="true" Type="SMALLINT"/>
  <Column Name="follow_up_id" Required="true" Type="SMALLINT"/>
  <Column Name="follow_up_lock" Required="true" Type="SMALLINT"/>
  <Column Name="move_notify" Required="true" Type="SMALLINT"/>
  <Column Name="state_notify" Required="true" Type="SMALLINT"/>
  <Column Name="lock_notify" Required="true" Type="SMALLINT"/>
  <Column Name="owner_notify" Required="true" Type="SMALLINT"/>
  <Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_address">
    <Reference Local="system_address_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="salutation">
    <Reference Local="salutation_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="signature">
    <Reference Local="signature_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="groups">
    <Reference Local="group_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="follow_up_possible">
    <Reference Local="follow_up_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket - all tickets :) (the main point) -->
<Table Name="ticket">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="tn" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="title" Required="false" Size="255" Type="VARCHAR"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="ticket_lock_id" Required="true" Type="SMALLINT"/>
  <Column Name="ticket_answered" Required="true" Type="SMALLINT"/>
  <Column Name="user_id" Required="true" Type="INTEGER"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="ticket_priority_id" Required="true" Type="SMALLINT"/>
  <Column Name="ticket_state_id" Required="true" Type="SMALLINT"/>
  <Column Name="group_read" Required="false" Type="SMALLINT"/>
  <Column Name="group_write" Required="false" Type="SMALLINT"/>
  <Column Name="other_read" Required="false" Type="SMALLINT"/>
  <Column Name="other_write" Required="false" Type="SMALLINT"/>
  <Column Name="customer_id" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="customer_user_id" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="timeout" Required="false" Type="INTEGER"/>
  <Column Name="until_time" Required="false" Type="INTEGER"/>
  <Column Name="escalation_start_time" Required="true" Type="INTEGER"/>
  <Column Name="freekey1" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext1" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey2" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext2" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey3" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext3" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey4" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext4" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey5" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext5" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey6" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext6" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey7" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext7" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freekey8" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="freetext8" Required="false" Size="150" Type="VARCHAR"/>
  <Column Name="freetime1" Required="false" Type="DATE"/>
  <Column Name="freetime2" Required="false" Type="DATE"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time_unix" Required="true" Type="BIGINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="tn"/>
  </Unique>
  <Index Name="index_ticket_queue_view">
    <IndexColumn Name="ticket_state_id"/>
    <IndexColumn Name="ticket_lock_id"/>
    <IndexColumn Name="group_id"/>
  </Index>
  <Index Name="index_ticket_user">
    <IndexColumn Name="user_id"/>
  </Index>
  <Index Name="index_ticket_answered">
    <IndexColumn Name="ticket_answered"/>
  </Index>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="queue">
    <Reference Local="queue_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_priority">
    <Reference Local="ticket_priority_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_state">
    <Reference Local="ticket_state_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_lock_type">
    <Reference Local="ticket_lock_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
    <Reference Local="user_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- object_link - all linked objects -->
<Table Name="object_link">
  <Column Name="object_link_a_id" Required="true" Type="BIGINT"/>
  <Column Name="object_link_b_id" Required="true" Type="BIGINT"/>
  <Column Name="object_link_a_object" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="object_link_b_object" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="object_link_type" Required="true" Size="200" Type="VARCHAR"/>
</Table>

<!-- ticket_history - the whole history of all tickets -->
<Table Name="ticket_history">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="history_type_id" Required="true" Type="SMALLINT"/>
  <Column Name="ticket_id" Required="true" Type="BIGINT"/>
  <Column Name="article_id" Required="false" Type="BIGINT"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="owner_id" Required="true" Type="INTEGER"/>
  <Column Name="priority_id" Required="true" Type="SMALLINT"/>
  <Column Name="state_id" Required="true" Type="SMALLINT"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="ticket_history_ticket_id">
    <IndexColumn Name="ticket_id"/>
  </Index>
  <Index Name="ticket_history_create_time">
    <IndexColumn Name="create_time"/>
  </Index>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket">
    <Reference Local="ticket_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="article">
    <Reference Local="article_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="queue">
    <Reference Local="queue_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_priority">
    <Reference Local="priority_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_state">
    <Reference Local="state_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket_history_type">
    <Reference Local="history_type_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="owner_id" Foreign="id"/>
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- ticket_history_type - all history types -->
<Table Name="ticket_history_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article_type - all types of articles (e. g. email, fax, phonecall, ...) -->
<Table Name="article_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article_sender_type - all possibles senders (e. g. agent, system, customer, ...) -->
<Table Name="article_sender_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article_flag -->
<Table Name="article_flag">
  <Column Name="article_id" Required="true" Type="BIGINT"/>
  <Column Name="article_flag" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Index Name="article_flag_create_by">
    <IndexColumn Name="create_by"/>
  </Index>
  <Index Name="article_flag_article_id">
    <IndexColumn Name="article_id"/>
  </Index>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article - all articles -->
<Table Name="article">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="ticket_id" Required="true" Type="BIGINT"/>
  <Column Name="article_type_id" Required="true" Type="SMALLINT"/>
  <Column Name="article_sender_type_id" Required="true" Type="SMALLINT"/>
  <Column Name="a_from" Required="false" Size="3800" Type="VARCHAR"/>
  <Column Name="a_reply_to" Required="false" Size="500" Type="VARCHAR"/>
  <Column Name="a_to" Required="false" Size="3800" Type="VARCHAR"/>
  <Column Name="a_cc" Required="false" Size="3800" Type="VARCHAR"/>
  <Column Name="a_subject" Required="false" Size="3800" Type="VARCHAR"/>
  <Column Name="a_message_id" Required="false" Size="3800" Type="VARCHAR"/>
  <Column Name="a_content_type" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_body" Required="true" Size="5000000" Type="VARCHAR"/>
  <Column Name="incoming_time" Required="true" Type="INTEGER"/>
  <Column Name="content_path" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freekey1" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freetext1" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freekey2" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freetext2" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freekey3" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="a_freetext3" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="article_ticket_id">
    <IndexColumn Name="ticket_id"/>
  </Index>
  <Index Name="article_message_id">
    <IndexColumn Name="a_message_id" Size="255"/>
  </Index>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="ticket">
    <Reference Local="ticket_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="article_type">
    <Reference Local="article_type_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="article_sender_type">
    <Reference Local="article_sender_type_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article_plain - all articles -->
<Table Name="article_plain">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="article_id" Required="true" Type="BIGINT"/>
  <Column Name="body" Required="true" Type="LONGBLOB"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="article_plain_article_id">
    <IndexColumn Name="article_id"/>
  </Index>
  <ForeignKey ForeignTable="article">
    <Reference Local="article_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- article_plain - attachments -->
<Table Name="article_attachment">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="article_id" Required="true" Type="BIGINT"/>
  <Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
  <Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content" Required="true" Type="LONGBLOB"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="article_attachment_article_id">
    <IndexColumn Name="article_id"/>
  </Index>
  <ForeignKey ForeignTable="article">
    <Reference Local="article_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- standard_response - -->
<Table Name="standard_response">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="80" Type="VARCHAR"/>
  <Column Name="text" Required="true" Size="10000" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="100" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- queue_standard_response - -->
<Table Name="queue_standard_response">
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="standard_response_id" Required="true" Type="INTEGER"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="standard_response">
    <Reference Local="standard_response_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="queue">
    <Reference Local="queue_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- standard_attachment -->
<Table Name="standard_attachment">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="content_type" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="content" Required="true" Type="LONGBLOB"/>
  <Column Name="filename" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- standard_response_attachment -->
<Table Name="standard_response_attachment">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="standard_attachment_id" Required="true" Type="INTEGER"/>
  <Column Name="standard_response_id" Required="true" Type="INTEGER"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="standard_response">
    <Reference Local="standard_response_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="standard_attachment">
    <Reference Local="standard_attachment_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- auto_response_type - -->
<Table Name="auto_response_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- auto_response - -->
<Table Name="auto_response">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="text0" Required="false" Size="6000" Type="VARCHAR"/>
  <Column Name="text1" Required="false" Size="6000" Type="VARCHAR"/>
  <Column Name="text2" Required="false" Size="6000" Type="VARCHAR"/>
  <Column Name="type_id" Required="true" Type="SMALLINT"/>
  <Column Name="system_address_id" Required="true" Type="SMALLINT"/>
  <Column Name="charset" Required="true" Size="80" Type="VARCHAR"/>
  <Column Name="comments" Required="false" Size="100" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="auto_response_type">
    <Reference Local="type_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_address">
    <Reference Local="system_address_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- queue_auto_response - -->
<Table Name="queue_auto_response">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="auto_response_id" Required="true" Type="INTEGER"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="queue">
    <Reference Local="queue_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="auto_response">
    <Reference Local="auto_response_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- time_accounting - the whole time accounting of all tickets -->
<Table Name="time_accounting">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="ticket_id" Required="true" Type="BIGINT"/>
  <Column Name="article_id" Required="false" Type="BIGINT"/>
  <Column Name="time_unit" Required="true" Size="10,2"  Type="DECIMAL"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="index_time_accounting_ticket_id">
    <IndexColumn Name="ticket_id"/>
  </Index>
  <ForeignKey ForeignTable="ticket">
    <Reference Local="ticket_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="article">
    <Reference Local="article_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- sessions -->
<Table Name="sessions">
  <Column Name="session_id" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="session_value" Required="true" Size="10000" Type="VARCHAR"/>
  <Unique>
    <UniqueColumn Name="session_id"/>
  </Unique>
  <Index Name="index_session_id">
    <IndexColumn Name="session_id"/>
  </Index>
</Table>

<!-- ticket_index -->
<Table Name="ticket_index">
  <Column Name="ticket_id" Required="true" Type="BIGINT"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="queue" Required="true" Size="70" Type="VARCHAR"/>
  <Column Name="group_id" Required="true" Type="INTEGER"/>
  <Column Name="s_lock" Required="true" Size="70" Type="VARCHAR"/>
  <Column Name="s_state" Required="true" Size="70" Type="VARCHAR"/>
  <Column Name="create_time_unix" Required="true" Type="BIGINT"/>
  <Index Name="index_ticket_index_ticket_id">
    <IndexColumn Name="ticket_id"/>
  </Index>
</Table>

<!-- ticket_lock_index -->
<Table Name="ticket_lock_index">
  <Column Name="ticket_id" Required="true" Type="BIGINT"/>
  <Index Name="index_ticket_lock_ticket_id">
    <IndexColumn Name="ticket_id"/>
  </Index>
</Table>

<!-- customer user -->
<Table Name="customer_user">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="login" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="email" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="customer_id" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="pw" Required="true" Size="50" Type="VARCHAR"/>
  <Column Name="salutation" Required="false" Size="50" Type="VARCHAR"/>
  <Column Name="first_name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="last_name" Required="true" Size="100" Type="VARCHAR"/>
  <Column Name="comments" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="login"/>
  </Unique>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- customer preferences -->
<Table Name="customer_preferences">
  <Column Name="user_id" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="preferences_key" Required="true" Size="150" Type="VARCHAR"/>
  <Column Name="preferences_value" Required="false" Size="250" Type="VARCHAR"/>
  <Index Name="index_customer_preferences_user_id">
    <IndexColumn Name="user_id"/>
  </Index>
</Table>

<!-- ticket_loop_protection -->
<Table Name="ticket_loop_protection">
  <Column Name="sent_to" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="sent_date" Required="true" Size="150" Type="VARCHAR"/>
  <Index Name="index_ticket_loop_protection_sent_to">
    <IndexColumn Name="sent_to"/>
  </Index>
  <Index Name="index_ticket_loop_protection_sent_date">
    <IndexColumn Name="sent_date"/>
  </Index>
</Table>

<!-- pop3_account -->
<Table Name="pop3_account">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="login" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="pw" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="host" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="queue_id" Required="true" Type="INTEGER"/>
  <Column Name="trusted" Required="true" Type="SMALLINT"/>
  <Column Name="comments" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="valid_id" Required="true" Type="SMALLINT"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="valid">
    <Reference Local="valid_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- postmaster_filter -->
<Table Name="postmaster_filter">
  <Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="f_type" Required="true" Size="20" Type="VARCHAR"/>
  <Column Name="f_key" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="f_value" Required="true" Size="200" Type="VARCHAR"/>
</Table>

<!-- generic_agent_jobs -->
<Table Name="generic_agent_jobs">
  <Column Name="job_name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="job_key" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="job_value" Required="true" Size="200" Type="VARCHAR"/>
</Table>

<!-- search_profile -->
<Table Name="search_profile">
    <Column Name="login" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="profile_name" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="profile_type" Required="true" Size="30" Type="VARCHAR"/>
    <Column Name="profile_key" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="profile_value" Required="false" Size="200" Type="VARCHAR"/>
</Table>

<!-- process_id -->
<Table Name="process_id">
    <Column Name="process_name" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="process_id" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="process_host" Required="true" Size="200" Type="VARCHAR"/>
    <Column Name="process_create" Required="true" Type="INTEGER"/>
</Table>

<!-- web_upload_cache -->
<Table Name="web_upload_cache">
  <Column Name="form_id" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
  <Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content" Required="true" Type="LONGBLOB"/>
  <Column Name="create_time_unix" Required="true" Type="BIGINT"/>
</Table>

<!-- notifications -->
<Table Name="notifications">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="notification_type" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="notification_charset" Required="true" Size="60" Type="VARCHAR"/>
  <Column Name="notification_language" Required="true" Size="60" Type="VARCHAR"/>
  <Column Name="subject" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="text" Required="true" Size="4000" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- faq_item -->
<Table Name="faq_item">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="f_number" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="f_subject" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="f_language_id" Required="true" Type="SMALLINT"/>
  <Column Name="state_id" Required="true" Type="SMALLINT"/>
  <Column Name="category_id" Required="true" Type="SMALLINT"/>
  <Column Name="f_keywords" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field1" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field2" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field3" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field4" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field5" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="f_field6" Required="false" Size="20000" Type="VARCHAR"/>
  <Column Name="free_key1" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="free_value1" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="free_key2" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="free_value2" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="free_key3" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="free_value3" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="free_key4" Required="false" Size="80" Type="VARCHAR"/>
  <Column Name="free_value4" Required="false" Size="200" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="f_name"/>
  </Unique>
  <ForeignKey ForeignTable="faq_category">
    <Reference Local="category_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="faq_state">
    <Reference Local="state_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="faq_language">
    <Reference Local="f_language_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- faq_language -->
<Table Name="faq_language">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
</Table>

<!-- faq_history -->
<Table Name="faq_history">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="item_id" Required="true" Type="INTEGER"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="faq_item">
    <Reference Local="item_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- faq_category -->
<Table Name="faq_category">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="comments" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- faq_state -->
<Table Name="faq_state">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="type_id" Required="true" Type="INTEGER"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
  <ForeignKey ForeignTable="faq_state_type">
    <Reference Local="type_id" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- faq_state_type -->
<Table Name="faq_state_type">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
  <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
  <Unique>
    <UniqueColumn Name="name"/>
  </Unique>
</Table>

<!-- faq - attachments -->
<Table Name="faq_attachment">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
  <Column Name="faq_id" Required="true" Type="BIGINT"/>
  <Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
  <Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content" Required="true" Type="LONGBLOB"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <Index Name="faq_id">
    <IndexColumn Name="faq_id"/>
  </Index>
  <ForeignKey ForeignTable="faq_item">
    <Reference Local="faq_id" Foreign="id"/>
  </ForeignKey>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

<!-- xml - xml_storage-->
<Table Name="xml_storage">
  <Column Name="xml_type" Required="true" Size="200" Type="VARCHAR"/>
  <Column Name="xml_key" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="xml_content_key" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="xml_content_value" Required="true" Type="LONGBLOB"/>
  <Index Name="xml_type">
    <IndexColumn Name="xml_type"/>
  </Index>
  <Index Name="xml_key">
    <IndexColumn Name="xml_key"/>
  </Index>
  <Index Name="xml_content_key">
    <IndexColumn Name="xml_content_key"/>
  </Index>
</Table>

<!-- opm - package_repository -->
<Table Name="package_repository">
  <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
  <Column Name="name" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="version" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="vendor" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="install_status" Required="true" Size="250" Type="VARCHAR"/>
  <Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
  <Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
  <Column Name="content" Required="true" Type="LONGBLOB"/>
  <Column Name="create_time" Required="true" Type="DATE"/>
  <Column Name="create_by" Required="true" Type="INTEGER"/>
  <Column Name="change_time" Required="true" Type="DATE"/>
  <Column Name="change_by" Required="true" Type="INTEGER"/>
  <ForeignKey ForeignTable="system_user">
    <Reference Local="create_by" Foreign="id"/>
    <Reference Local="change_by" Foreign="id"/>
  </ForeignKey>
</Table>

</database>