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# --------------------------------------------------- #
# #
# Start of config options!!! #
# PostMaster stuff #
# #
# --------------------------------------------------- #
# PostmasterMaxEmails
# (Max post master daemon email to own email-address a day.
# Loop-Protection!) [default: 40]
$Self->{PostmasterMaxEmails} = 40;
# PostMasterPOP3MaxSize
# (max. email size)
$Self->{PostMasterPOP3MaxEmailSize} = 1024 * 6;
# PostMasterPOP3ReconnectMessage
# (bin/PostMasterPOP3.pl will reconnect to pop3 host after n
# messages)
$Self->{PostMasterPOP3ReconnectMessage} = 20;
# [Kernel::System::PostMaster::LoopProtection(FS|DB)] default is DB
$Self->{LoopProtectionModule} = 'Kernel::System::PostMaster::LoopProtection::DB';
# loop protection Log (just needed for FS module)
$Self->{LoopProtectionLog} = '<OTRS_CONFIG_Home>/var/log/LoopProtection';
# PostmasterAutoHTML2Text
# (sould OTRS convert html email only to text?)
$Self->{PostmasterAutoHTML2Text} = 1;
# PostmasterFollowUpSearchInReferences
# (If no ticket number in subject, otrs also looks in In-Reply-To
# and References for follow up checks)
$Self->{PostmasterFollowUpSearchInReferences} = 0;
# PostmasterUserID
# (The post master db-uid.) [default: 1]
$Self->{PostmasterUserID} = 1;
# PostmasterDefaultQueue
# (The default queue of all.) [default: Raw]
$Self->{PostmasterDefaultQueue} = 'Raw';
# PostmasterDefaultPriority
# (The default priority of new tickets.) [default: '3 normal']
$Self->{PostmasterDefaultPriority} = '3 normal';
# PostmasterDefaultState
# (The default state of new tickets.) [default: new]
$Self->{PostmasterDefaultState} = 'new';
# PostmasterFollowUpState
# (The state if a ticket got a follow up.) [default: open]
$Self->{PostmasterFollowUpState} = 'open';
# PostmasterFollowUpOnLockAgentNotifyOnlyToOwner
# (Send agent follow up notification just to the owner if a
# ticket is unlocked. Normally if a ticket is unlocked, the
# agent follow up notification get to all agents) [default: 0]
$Self->{PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner} = 0;
# X-Header
# (All scanned x-headers.)
$Self->{'PostmasterX-Header'} = [
'From',
'To',
'Cc',
'Reply-To',
'ReplyTo',
'Subject',
'Message-ID',
'Message-Id',
'Resent-To',
'Resent-From',
'Precedence',
'Mailing-List',
'List-Id',
'List-Archive',
'Errors-To',
'References',
'In-Reply-To',
'X-Loop',
'X-Spam-Flag',
'X-Spam-Status',
'X-No-Loop',
'X-Priority',
'Importance',
'X-Mailer',
'User-Agent',
'Organization',
'X-Original-To',
'Delivered-To',
'X-OTRS-Loop',
'X-OTRS-Info',
'X-OTRS-Priority',
'X-OTRS-Queue',
'X-OTRS-Ignore',
'X-OTRS-State',
'X-OTRS-CustomerNo',
'X-OTRS-CustomerUser',
'X-OTRS-ArticleKey1',
'X-OTRS-ArticleKey2',
'X-OTRS-ArticleKey3',
'X-OTRS-ArticleValue1',
'X-OTRS-ArticleValue2',
'X-OTRS-ArticleValue3',
'X-OTRS-SenderType',
'X-OTRS-ArticleType',
'X-OTRS-TicketKey1',
'X-OTRS-TicketKey2',
'X-OTRS-TicketKey3',
'X-OTRS-TicketKey4',
'X-OTRS-TicketKey5',
'X-OTRS-TicketKey6',
'X-OTRS-TicketKey7',
'X-OTRS-TicketKey8',
'X-OTRS-TicketValue1',
'X-OTRS-TicketValue2',
'X-OTRS-TicketValue3',
'X-OTRS-TicketValue4',
'X-OTRS-TicketValue5',
'X-OTRS-TicketValue6',
'X-OTRS-TicketValue7',
'X-OTRS-TicketValue8',
];
# --------------------------------------------------- #
# PostMaster Filter Modules #
# --------------------------------------------------- #
# PostMaster::PreFilterModule
# (filtering and manipulaiting of incoming emails)
# Job Name: 1-Match
# (block/ignore all spam email with From: noreply@)
# $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
# Module => 'Kernel::System::PostMaster::Filter::Match',
# Match => {
# From => 'noreply@',
# },
# Set => {
# 'X-OTRS-Ignore' => 'yes',
# },
# };
# Job Name: 2-Match
# (get a 4 digit number to ticket free text, use regex in Match
# e. g. From => '(.+?)@.+?', and use () as [***] in Set =>)
# $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = {
# Module => 'Kernel::System::PostMaster::Filter::Match',
# Match => {
# Subject => 'SomeNumber:(\d\d\d\d)',
# },
# Set => {
# 'X-OTRS-TicketKey-1' => 'SomeNumber',
# 'X-OTRS-TicketValue-1' => '[***]',
# },
# };
# Job Name: 5-SpamAssassin
# (SpamAssassin example setup, ignore spam emails)
# $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
# Module => 'Kernel::System::PostMaster::Filter::CMD',
# CMD => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
# Set => {
# 'X-OTRS-Ignore' => 'yes',
# },
# };
# (SpamAssassin example setup, move it to spam queue)
# $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
# Module => 'Kernel::System::PostMaster::Filter::CMD',
# CMD => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
# Set => {
# 'X-OTRS-Queue' => 'spam',
# },
# };
# module to use database filter storage (use it at first)
$Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} = {
Module => 'Kernel::System::PostMaster::Filter::MatchDBSource',
};
# Job Name: 6-AgentInterface
# (a email agent interface)
# $Self->{'PostMaster::PreFilterModule'}->{'999-AgentInterface'} = {
# Module => 'Kernel::System::PostMaster::Filter::AgentInterface',
# AgentInterfaceAddress => 'otrs-agent@example.org',
# };
# --------------------------------------------------- #
# Auto Response #
# --------------------------------------------------- #
# SendNoAutoResponseRegExp
# (if this regexp is matching on senders From or ReplyTo, no
# auto response will be sent)
$Self->{SendNoAutoResponseRegExp} = '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?';
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