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|
# --
# Kernel/Modules/AgentTicketBulk.pm - to do bulk actions on tickets
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketBulk.pm,v 1.4 2005/10/20 21:26:24 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketBulk;
use strict;
use Kernel::System::State;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(ParamObject DBObject QueueObject LayoutObject ConfigObject LogObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
$Self->{StateObject} = Kernel::System::State->new(%Param);
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
my $Output;
# get involved tickets
my @TicketIDs = $Self->{ParamObject}->GetArray(Param => 'TicketIDs');
foreach (1..30) {
if ($Self->{ParamObject}->GetParam(Param => "TicketID$_")) {
push (@TicketIDs, $Self->{ParamObject}->GetParam(Param => "TicketID$_"));
}
}
# check needed stuff
if (!@TicketIDs) {
return $Self->{LayoutObject}->ErrorScreen(
Message => "No TicketID is given!",
Comment => 'You need min. one selected Ticket!',
);
}
$Output = $Self->{LayoutObject}->Header();
# process tickets
foreach my $TicketID (@TicketIDs) {
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $TicketID);
# check permissions
if (!$Self->{TicketObject}->Permission(
Type => 'rw',
TicketID => $TicketID,
UserID => $Self->{UserID})) {
# error screen, don't show ticket
$Output .= $Self->{LayoutObject}->Notify(
Info => 'No access to %s!", "$Quote{"'.$Ticket{TicketNumber}.'"}',
);
}
else {
$Param{TicketIDHidden} .= "<input type='hidden' name='TicketIDs' value='$TicketID'>\n";
# show locked tickets
my $LockIt = 1;
if ($Self->{TicketObject}->LockIsTicketLocked(TicketID => $TicketID)) {
my ($OwnerID, $OwnerLogin) = $Self->{TicketObject}->OwnerCheck(
TicketID => $TicketID,
);
if ($OwnerID ne $Self->{UserID}) {
$LockIt = 0;
$Output .= $Self->{LayoutObject}->Notify(
Info => 'Ticket %s is locked for an other agent!", "$Quote{"'.$OwnerLogin.'"}',
);
}
}
if ($LockIt) {
# set lock
$Self->{TicketObject}->LockSet(
TicketID => $TicketID,
Lock => 'lock',
UserID => $Self->{UserID},
);
# set user id
$Self->{TicketObject}->OwnerSet(
TicketID => $TicketID,
UserID => $Self->{UserID},
NewUserID => $Self->{UserID},
);
$Output .= $Self->{LayoutObject}->Notify(
Info => 'Ticket %s locked.", "$Quote{"'.$Ticket{TicketNumber}.'"}',
);
# do some actions on tickets
if ($Self->{Subaction} eq 'Do') {
# set queue
my $QueueID = $Self->{ParamObject}->GetParam(Param => 'QueueID') || '';
my $Queue = $Self->{ParamObject}->GetParam(Param => 'Queue') || '';
if ($QueueID || $Queue) {
$Self->{TicketObject}->MoveTicket(
QueueID => $QueueID,
Queue => $Queue,
TicketID => $TicketID,
UserID => $Self->{UserID},
);
}
# add note
my $Subject = $Self->{ParamObject}->GetParam(Param => 'Subject') || '';
my $Body = $Self->{ParamObject}->GetParam(Param => 'Body') || '';
my $ArticleTypeID = $Self->{ParamObject}->GetParam(Param => 'ArticleTypeID') || '';
my $ArticleType = $Self->{ParamObject}->GetParam(Param => 'ArticleType') || '';
if ($Subject && $Body && ($ArticleTypeID||$ArticleType)) {
my $ArticleID = $Self->{TicketObject}->ArticleCreate(
TicketID => $TicketID,
ArticleTypeID => $ArticleTypeID,
ArticleType => $ArticleType,
SenderType => 'agent',
From => "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>",
Subject => $Subject,
Body => $Body,
ContentType => "text/plain; charset=$Self->{LayoutObject}->{'UserCharset'}",
UserID => $Self->{UserID},
HistoryType => 'AddNote',
HistoryComment => '%%Bulk',
);
}
# set state
my $StateID = $Self->{ParamObject}->GetParam(Param => 'StateID') || '';
my $State = $Self->{ParamObject}->GetParam(Param => 'State') || '';
if ($StateID || $State) {
$Self->{TicketObject}->StateSet(
TicketID => $TicketID,
StateID => $StateID,
State => $State,
UserID => $Self->{UserID},
);
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $TicketID);
my %StateData = $Self->{TicketObject}->{StateObject}->StateGet(
ID => $Ticket{StateID},
);
# should I set an unlock?
if ($Ticket{StateType} =~ /^close/i) {
$Self->{TicketObject}->LockSet(
TicketID => $TicketID,
Lock => 'unlock',
UserID => $Self->{UserID},
);
}
}
# Should I unlock tickets at user request?
if ($Self->{ParamObject}->GetParam(Param => 'Unlock')) {
$Self->{TicketObject}->LockSet(
TicketID => $TicketID,
Lock => 'unlock',
UserID => $Self->{UserID},
);
}
}
}
}
}
if ($Self->{Subaction} eq 'Do') {
# redirect
return $Self->{LayoutObject}->Redirect(OP => $Self->{LastScreen});
}
else {
$Output .= $Self->_Mask(%Param);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
}
# --
sub _Mask {
my $Self = shift;
my %Param = @_;
# build ArticleTypeID string
my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')};
my %NoteTypes = $Self->{DBObject}->GetTableData(
Table => 'article_type',
Valid => 1,
What => 'id, name'
);
foreach (keys %NoteTypes) {
if (!$DefaultNoteTypes{$NoteTypes{$_}}) {
delete $NoteTypes{$_};
}
}
$Param{'NoteStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
Data => \%NoteTypes,
Name => 'ArticleTypeID',
);
# build next states string
my %NextStates = $Self->{StateObject}->StateList(
Type => 'DefaultNextNote',
Action => $Self->{Action},
UserID => $Self->{UserID},
);
$NextStates{''} = '-';
$Param{'NextStatesStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
Data => \%NextStates,
Name => 'StateID',
);
# build move queue string
my %MoveQueues = $Self->{TicketObject}->MoveList(
UserID => $Self->{UserID},
Action => $Self->{Action},
Type => 'move_into',
);
$Param{MoveQueuesStrg} = $Self->{LayoutObject}->AgentQueueListOption(
Data => { %MoveQueues, '' => '-' },
Multiple => 0,
Size => 0,
Name => 'QueueID',
# SelectedID => $Self->{DestQueueID},
OnChangeSubmit => 0,
);
$Param{'UnlockYesNoOption'} = $Self->{LayoutObject}->OptionStrgHashRef(
Data => $Self->{ConfigObject}->Get('YesNoOptions'),
Name => 'Unlock',
SelectedID => 1,
);
# show spell check
if ($Self->{ConfigObject}->Get('SpellChecker')) {
$Self->{LayoutObject}->Block(
Name => 'SpellCheck',
Data => {},
);
}
# get output back
return $Self->{LayoutObject}->Output(TemplateFile => 'AgentTicketBulk', Data => \%Param);
}
# --
1;
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