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# --
# Kernel/Modules/AgentTicketFreeText.pm - to set the ticket free text
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketFreeText.pm,v 1.4 2005/08/31 22:25:03 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketFreeText;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check needed Opjects
foreach (qw(ParamObject DBObject TicketObject LayoutObject LogObject
ConfigObject)) {
die "Got no $_!" if (!$Self->{$_});
}
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
my $Output;
# --
# check needed stuff
# --
if (!$Self->{TicketID}) {
# error page
return $Self->{LayoutObject}->ErrorScreen(
Message => "No TicketID is given!",
Comment => 'Please contact the admin.',
);
}
# --
# check permissions
# --
if (!$Self->{TicketObject}->Permission(
Type => 'freetext',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID})) {
# --
# error screen, don't show ticket
# --
return $Self->{LayoutObject}->NoPermission(WithHeader => 'yes');
}
else {
my ($OwnerID, $OwnerLogin) = $Self->{TicketObject}->OwnerCheck(
TicketID => $Self->{TicketID},
);
if ($OwnerID != $Self->{UserID}) {
return $Self->{LayoutObject}->ErrorScreen(
Message => "Sorry, the current owner is $OwnerLogin",
Comment => 'Please change the owner first.',
);
}
}
if ($Self->{Subaction} eq 'Update') {
# update ticket title
my $Title = $Self->{ParamObject}->GetParam(Param => "Title");
if (defined($Title)) {
$Self->{TicketObject}->TicketTitleUpdate(
Title => $Title,
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
}
# update ticket free text
foreach (1..9) {
my $FreeKey = $Self->{ParamObject}->GetParam(Param => "TicketFreeKey$_");
my $FreeValue = $Self->{ParamObject}->GetParam(Param => "TicketFreeText$_");
if (defined($FreeKey) && defined($FreeValue)) {
$Self->{TicketObject}->TicketFreeTextSet(
Key => $FreeKey,
Value => $FreeValue,
Counter => $_,
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
}
}
# get free text params
my %TicketFreeTime = ();
foreach (1..2) {
foreach my $Type (qw(Year Month Day Hour Minute)) {
$TicketFreeTime{"TicketFreeTime".$_.$Type} = $Self->{ParamObject}->GetParam(Param => "TicketFreeTime".$_.$Type);
}
# set ticket free time
foreach (1..2) {
if (defined($TicketFreeTime{"TicketFreeTime".$_."Year"}) &&
defined($TicketFreeTime{"TicketFreeTime".$_."Month"}) &&
defined($TicketFreeTime{"TicketFreeTime".$_."Day"}) &&
defined($TicketFreeTime{"TicketFreeTime".$_."Hour"}) &&
defined($TicketFreeTime{"TicketFreeTime".$_."Minute"})) {
$Self->{TicketObject}->TicketFreeTimeSet(
%TicketFreeTime,
TicketID => $Self->{TicketID},
Counter => $_,
UserID => $Self->{UserID},
);
}
}
}
# print redirect
return $Self->{LayoutObject}->Redirect(OP => $Self->{LastScreenView});
}
else {
# print form
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Self->{TicketID});
# get free text config options
my %TicketFreeText = ();
foreach (1..9) {
$TicketFreeText{"TicketFreeKey$_"} = $Self->{TicketObject}->TicketFreeTextGet(
TicketID => $Self->{TicketID},
Type => "TicketFreeKey$_",
Action => $Self->{Action},
UserID => $Self->{UserID},
);
$TicketFreeText{"TicketFreeText$_"} = $Self->{TicketObject}->TicketFreeTextGet(
TicketID => $Self->{TicketID},
Type => "TicketFreeText$_",
Action => $Self->{Action},
UserID => $Self->{UserID},
);
}
$Output .= $Self->{LayoutObject}->Header(Value => $Ticket{TicketNumber});
$Output .= $Self->{LayoutObject}->NavigationBar();
my %TicketFreeTextHTML = $Self->{LayoutObject}->AgentFreeText(
Ticket => \%Ticket,
Config => \%TicketFreeText,
);
# get free text params
my %TicketFreeTime = ();
foreach (1..2) {
if ($Ticket{"TicketFreeTime".$_}) {
($TicketFreeTime{"TicketFreeTime".$_.'Secunde'}, $TicketFreeTime{"TicketFreeTime".$_.'Minute'}, $TicketFreeTime{"TicketFreeTime".$_.'Hour'}, $TicketFreeTime{"TicketFreeTime".$_.'Day'}, $TicketFreeTime{"TicketFreeTime".$_.'Month'}, $TicketFreeTime{"TicketFreeTime".$_.'Year'}) = $Self->{TimeObject}->SystemTime2Date(
SystemTime => $Self->{TimeObject}->TimeStamp2SystemTime(
String => $Ticket{"TicketFreeTime".$_},
),
);
}
}
# free time
my %FreeTimeHTML = $Self->{LayoutObject}->AgentFreeDate(
Ticket => \%TicketFreeTime,
);
# print change form
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentTicketFreeText',
Data => {
%Ticket,
%TicketFreeTextHTML,
%FreeTimeHTML,
QueueID => $Self->{QueueID},
},
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
}
# --
1;
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