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# --
# Kernel/Modules/AgentTicketPriority.pm - to set the ticket priority
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketPriority.pm,v 1.3 2005/05/04 08:04:02 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketPriority;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.3 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check needed Opjects
foreach (qw(ParamObject DBObject TicketObject LayoutObject LogObject QueueObject ConfigObject UserObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
# get PriorityID
$Self->{PriorityID} = $Self->{ParamObject}->GetParam(Param => 'PriorityID') || '';
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
my $Output;
# check needed stuff
if (!$Self->{TicketID}) {
# error page
return $Self->{LayoutObject}->ErrorScreen(
Message => "No TicketID is given!",
Comment => 'Please contact the admin.',
);
}
# check permissions
if (!$Self->{TicketObject}->Permission(
Type => 'priority',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID})) {
# error screen, don't show ticket
return $Self->{LayoutObject}->NoPermission(WithHeader => 'yes');
}
else {
my ($OwnerID, $OwnerLogin) = $Self->{TicketObject}->OwnerCheck(
TicketID => $Self->{TicketID},
);
if ($OwnerID != $Self->{UserID}) {
$Output .= $Self->{LayoutObject}->Header(Title => 'Error');
$Output .= $Self->{LayoutObject}->Warning(
Message => "Sorry, the current owner is $OwnerLogin!",
Comment => 'Please change the owner first.',
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
}
if ($Self->{Subaction} eq 'Update') {
# set id
if ($Self->{TicketObject}->PrioritySet(
TicketID => $Self->{TicketID},
PriorityID => $Self->{PriorityID},
UserID => $Self->{UserID},
)) {
# print redirect
return $Self->{LayoutObject}->Redirect(OP => $Self->{LastScreenView});
}
else {
$Output .= $Self->{LayoutObject}->Header(Title => 'Warning');
$Output .= $Self->{LayoutObject}->Warning();
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
}
else {
# print form
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Self->{TicketID});
$Output .= $Self->{LayoutObject}->Header(Value => $Ticket{TicketNumber});
$Output .= $Self->{LayoutObject}->NavigationBar();
# get and priority priority states
$Param{'OptionStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
Data => {
$Self->{TicketObject}->PriorityList(
UserID => $Self->{UserID},
TicketID => $Ticket{TicketID},
),
},
Name => 'PriorityID',
SelectedID => $Ticket{PriorityID},
);
# create & return output
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentTicketPriority',
Data => { %Param, %Ticket, },
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
}
1;
|
