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# --
# Kernel/Modules/CustomerTicketOverView.pm - status for all open tickets
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: CustomerTicketOverView.pm,v 1.37 2005/10/17 20:27:48 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::CustomerTicketOverView;
use strict;
use Kernel::System::State;
use Kernel::System::CustomerUser;
use vars qw($VERSION);
$VERSION = '$Revision: 1.37 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get common opjects
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(ParamObject DBObject LayoutObject ConfigObject LogObject UserObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
$Self->{StateObject} = Kernel::System::State->new(%Param);
$Self->{CustomerUserObject} = Kernel::System::CustomerUser->new(%Param);
# all static variables
$Self->{ViewableSenderTypes} = $Self->{ConfigObject}->Get('Ticket::ViewableSenderTypes')
|| die 'No Config entry "Ticket::ViewableSenderTypes"!';
# get params
$Self->{ShowClosedTickets} = $Self->{ParamObject}->GetParam(Param => 'ShowClosedTickets');
$Self->{SortBy} = $Self->{ParamObject}->GetParam(Param => 'SortBy') || 'Age';
$Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') || 'Down';
$Self->{StartHit} = $Self->{ParamObject}->GetParam(Param => 'StartHit') || 1;
$Self->{Type} = $Self->{ParamObject}->GetParam(Param => 'Type') || 'MyTickets';
$Self->{PageShown} = $Self->{UserShowTickets} || $Self->{ConfigObject}->Get('CustomerPreferencesGroups')->{ShownTickets}->{DataSelected} || 1;
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
# store last screen
if (!$Self->{SessionObject}->UpdateSessionID(
SessionID => $Self->{SessionID},
Key => 'LastScreenView',
Value => $Self->{RequestedURL},
)) {
my $Output = $Self->{LayoutObject}->CustomerHeader(Title => 'Error');
$Output .= $Self->{LayoutObject}->CustomerError();
$Output .= $Self->{LayoutObject}->CustomerFooter();
return $Output;
}
# check needed CustomerID
if (!$Self->{UserCustomerID}) {
my $Output = $Self->{LayoutObject}->CustomerHeader(Title => 'Error');
$Output .= $Self->{LayoutObject}->CustomerError(Message => 'Need CustomerID!!!');
$Output .= $Self->{LayoutObject}->CustomerFooter();
return $Output;
}
# starting with page ...
my $Refresh = '';
if ($Self->{UserRefreshTime}) {
$Refresh = 60 * $Self->{UserRefreshTime};
}
my $Output = $Self->{LayoutObject}->CustomerHeader(
Title => $Self->{Type},
Refresh => $Refresh,
);
# build NavigationBar
$Output .= $Self->{LayoutObject}->CustomerNavigationBar();
# to get the output faster!
print $Output; $Output = '';
# check if just open tickets should be shown
my $SQLExt = '';
my $ShowClosed = 0;
if (!defined($Self->{ShowClosedTickets})) {
if (defined($Self->{UserShowClosedTickets})) {
$ShowClosed = $Self->{UserShowClosedTickets};
}
else {
$ShowClosed = $Self->{ConfigObject}->Get('CustomerPreferencesGroups')->{ClosedTickets}->{DataSelected};
}
}
else {
$ShowClosed = $Self->{ShowClosedTickets};
}
# get data (viewable tickets...)
my $StateType = '';
if (!$ShowClosed) {
$StateType = 'Open';
}
my @ViewableTickets = ();
if ($Self->{Type} eq 'MyTickets') {
@ViewableTickets = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
CustomerUserLogin => $Self->{UserID},
StateType => $StateType,
OrderBy => $Self->{Order},
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
Permission => 'ro',
);
}
else {
@ViewableTickets = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
CustomerID => [$Self->{CustomerUserObject}->CustomerIDs(User => $Self->{UserLogin})],
StateType => $StateType,
OrderBy => $Self->{Order},
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
Permission => 'ro',
);
}
my $AllTickets = @ViewableTickets;
# show ticket's
my $Counter = 0;
foreach my $TicketID (@ViewableTickets) {
$Counter++;
if ($Counter >= $Self->{StartHit} && $Counter < ($Self->{PageShown}+$Self->{StartHit})) {
$Self->ShowTicketStatus(TicketID => $TicketID);
}
}
# create & return output
my %PageNav = $Self->{LayoutObject}->PageNavBar(
Limit => 10000,
StartHit => $Self->{StartHit},
PageShown => $Self->{PageShown},
AllHits => $AllTickets,
Action => "Action=CustomerTicketOverView",
Link => "SortBy=$Self->{SortBy}&Order=$Self->{Order}&ShowClosedTickets=$ShowClosed&Type=$Self->{Type}&",
);
# create & return output
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'CustomerStatusView',
Data => {
Type => $Self->{Type},
ShowClosed => $ShowClosed,
%PageNav,
%Param,
},
);
# get page footer
$Output .= $Self->{LayoutObject}->CustomerFooter();
# return page
return $Output;
}
# --
# ShowTicket
# --
sub ShowTicketStatus {
my $Self = shift;
my %Param = @_;
my $TicketID = $Param{TicketID} || return;
# get last article
my @Index = $Self->{TicketObject}->ArticleIndex(TicketID => $Param{TicketID});
my %Article = $Self->{TicketObject}->ArticleLastCustomerArticle(TicketID => $TicketID);
if (!%Article) {
%Article = $Self->{TicketObject}->ArticleGet(ArticleID => $Index[0]);
}
# condense down the subject
my $Subject = $Self->{TicketObject}->TicketSubjectClean(
TicketNumber => $Article{TicketNumber},
Subject => $Article{Subject} || '',
);
# return ticket
$Article{Age} = $Self->{LayoutObject}->CustomerAge(Age => $Article{Age}, Space => ' ') || 0;
# customer info (customer name)
if ($Article{CustomerUserID}) {
$Param{CustomerName} = $Self->{CustomerUserObject}->CustomerName(
UserLogin => $Article{CustomerUserID},
);
$Param{CustomerName} = '('.$Param{CustomerName}.')' if ($Param{CustomerName});
}
# add block
$Self->{LayoutObject}->Block(
Name => 'Record',
Data => {
%Article,
Subject => $Subject,
%Param,
},
);
}
# --
1;
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