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# --
# AdminResponseForm.dtl - provides HTML form for AdminResponse
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AdminResponseForm.dtl,v 1.18 2004/10/18 19:23:05 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2">
<tr>
<td colspan="2" class="mainhead">
$Env{"Box0"}$Text{"Response Management"}$Env{"Box1"}
</td>
</tr>
<tr>
<td width="40%" class="mainbody">
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Change">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">$Text{"Change"}:</td>
</tr>
<tr>
<td class="contentbody">
$Data{"ResponseOption"}
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"Change"}">
</td>
</tr>
</table>
</form>
</td>
<td width="60%" class="mainbody">
# --
# check subaction
# --
<dtl set $Data{"Headline"} = "Add">
<dtl if ($Data{"Subaction"} eq "Change") { $Data{"Headline"} = "Update"; }>
# check add link
<dtl if ($Data{"Subaction"} eq "Change") { $Data{"AddLink"} = "add a response"; }>
# delete link
<dtl if ($Data{"Subaction"} eq "Change") { $Data{"DeleteLink"} = "$Text{"delete this response"}"; }>
# --
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="$Data{"Subaction"}Action">
<input type="hidden" name="ID" value="$QData{"ID"}">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">
$Text{"$Data{"Headline"}"}:</td>
</tr>
<tr>
<td class="contentbody">
<table border="0" cellspacing="0" cellpadding="3">
<tr>
<td class="contentkey">$Text{"Name"}: </td>
<td class="contentvalue"> <input type="text" name="Name" value="$QData{"Name"}" size="35" maxlength="50"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Response"}: </td>
<td class="contentvalue"> <textarea rows="10" cols="60" name="Response">$QData{"Response"}</textarea></td>
</tr>
<tr>
<td class="contentkey">$Text{"Attachments"}: </td>
<td class="contentvalue"> $Data{"AttachmentOption"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Valid"}: </td>
<td class="contentvalue"> $Data{"ValidOption"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Comment"}: </td>
<td class="contentvalue"> <input type="text" name="Comment" value="$QData{"Comment"}" size="50" maxlength="70"></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="contentfooter">
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Delete&ID=$Data{"ID"}">$Data{"DeleteLink"}</a>
<a href="$Env{"Baselink"}Action=$Env{"Action"}">$Text{"$Data{"AddLink"}"}</a>
<input class="button" type="submit" value="$Text{"$Data{"Headline"}"}">
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
<!-- end form -->
<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<p>
$Text{"A response is default text to write faster answer (with default text) to customers."}
</p>
<p>
$Text{"Attention"}: <a href="$Env{"CGIHandle"}?Action=AdminQueueResponses">$Text{"Don't forget to add a new response a queue!"}</a>
</p>
<hr>
<p>
$Text{"Useable options"}:
<table>
<tr>
<td><b><OTRS_TICKET_STATE></b></td>
<td>$Text{"Next state"}</td>
</tr>
<tr>
<td><b><OTRS_CUSTOMER_*></b></td>
<td>$Text{"All Customer variables like defined in config option CustomerUser."}</td>
</tr>
</table>
</p>
<p>
$Text{"Example"}:
<pre>
$Text{"The current ticket state is"}: "<OTRS_TICKET_STATE>"
$Text{"Your email address is new"} "<OTRS_CUSTOMER_UserEmail>"
</pre>
</p>
</td>
</tr>
</table>
<!-- end note -->
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