1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
|
# --
# AdminSalutationForm.dtl - provides HTML form for AdminSalutation
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AdminSalutationForm.dtl,v 1.18 2004/12/02 09:44:50 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2">
<tr>
<td colspan="2" class="mainhead">
$Env{"Box0"}$Text{"Salutation Management"}$Env{"Box1"}
</td>
</tr>
<tr>
<td width="30%" class="mainbody">
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Change">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">$Text{"Change"}:</td>
</tr>
<tr>
<td class="contentbody">
$Data{"SalutationOption"}
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"Change"}">
</td>
</tr>
</table>
</form>
</td>
<td width="70%" class="mainbody">
# --
# check subaction
# --
<dtl set $Data{"Headline"} = "Add">
<dtl if ($Env{"Subaction"} eq "Change") { $Data{"Headline"} = "Update"; }>
# set subaction!
<dtl if ($Env{"Subaction"} eq "") { $Env{"Subaction"} = "Add"; }>
# check add link
<dtl if ($Env{"Subaction"} eq "Change") { $Data{"AddLink"} = "(Click here to add)"; }>
# --
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="$Env{"Subaction"}Action">
<input type="hidden" name="ID" value="$QData{"ID"}">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">
$Text{"$Data{"Headline"}"} <a href="$Env{"Baselink"}Action=AdminSalutation">$Text{"$Data{"AddLink"}"}</a>:</td>
</tr>
<tr>
<td class="contentbody">
<table border="0" cellspacing="0" cellpadding="4">
<tr>
<td class="contentkey">$Text{"Name"}: </td>
<td class="contentvalue"> <input type="text" name="Name" value="$QData{"Name"}" size="50" maxlength="50"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Salutation"}: </td>
<td class="contentvalue"> <textarea rows="10" cols="60" name="Salutation">$QData{"Salutation"}</textarea></td>
</tr>
<tr>
<td class="contentkey">$Text{"Valid"}: </td>
<td class="contentvalue"> $Data{"ValidOption"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Comment"}: </td>
<td class="contentvalue"> <input type="text" name="Comment" value="$QData{"Comment"}" size="50" maxlength="70"></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"$Data{"Headline"}"}">
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
<!-- end form -->
<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<p>
$Text{"Useable options"}:
<table>
<tr>
<td><b><OTRS_CUSTOMER_REALNAME></b></td>
<td>$Text{"customer realname"}</td>
</tr>
<tr>
<td><b><OTRS_CUSTOMER_*></b></td>
<td>$Text{"All Customer variables like defined in config option CustomerUser."}</td>
</tr>
<tr>
<td><b><OTRS_FIRST_NAME></b></td>
<td>$Text{"for agent firstname"}</td>
</tr>
<tr>
<td><b><OTRS_LAST_NAME></b></td>
<td>$Text{"for agent lastname"}</td>
</tr>
<tr>
<td><b><OTRS_USER_ID></b></td>
<td>$Text{"for agent user id"}</td>
</tr>
<tr>
<td><b><OTRS_USER_LOGIN></b></td>
<td>$Text{"for agent login"}</td>
</tr>
</table>
</p>
<p>
$Text{"Example"}:
<hr>
<pre>
Dear <OTRS_CUSTOMER_REALNAME>,
Thank you for your request. Your email address in our database is "<OTRS_CUSTOMER_UserEmail>".
</pre>
<hr>
</p>
</td>
</tr>
</table>
<!-- end note -->
|
