1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
|
# --
# AgentTicketBounce.dtl - provides HTML form for bounce mask
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketBounce.dtl,v 1.3 2005/05/16 13:36:33 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start bounce form -->
<!-- This java script is just for nice to have funktions! -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_bounce()
{
if (document.bounce.BounceTo.value == "") {
alert('$Text{"A message should have a To: recipient!"}');
document.compose.To.focus();
return false;
}
else if (document.bounce.BounceTo.value.indexOf('@') == -1) {
alert('$Text{"You need a email address (e. g. customer@example.com) in To:!"}');
document.compose.BounceTo.focus();
return false;
}
else {
return true;
}
}
//-->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="1">
<tr>
<td class="contenthead">
$Env{"Box0"}$Text{"Bounce ticket"}: $Data{"TicketNumber"}$Env{"Box1"}
</td>
</tr>
$Include{"AgentTicketLocked"}
<tr>
<td class="mainbody">
<p>
<form action="$Env{"CGIHandle"}" method="post" name="bounce">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="QueueID" value="$Data{"QueueID"}">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<input type="hidden" name="ArticleID" value="$Data{"ArticleID"}">
<input type="hidden" name="NextScreen" value="$Data{"NextScreen"}">
<table border="0">
<tr>
<td width="20%" class="contentkey">$Text{"Bounce to"}:</td>
<td width="80%" class="contentvalue"><input type="text" name="BounceTo" value="" size="60"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Next ticket state"}:</td>
<td class="contentvalue">$Data{"NextStatesStrg"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Inform sender"}:</td>
<td class="contentvalue"><input type="checkbox" name="InformSender" value="1"></td>
</tr>
<tr>
<td class="contentkey">$Text{"From"}:</td>
<td class="contentvalue">$QData{"From"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"To"}:</td>
<td class="contentvalue"><input type="text" name="To" value="$QData{"To"}" size="60"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Subject"}:</td>
<td class="contentvalue"><input type="text" name="Subject" value="$QData{"Subject"}" size="60"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}:</td>
<td class="contentvalue">
<textarea name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaEmail"}">
$Data{"Salutation"}
$Text{"$Config{"Ticket::Frontend::BounceText"}"}
$Data{"Signature"}
</textarea>
</td>
</tr>
</table>
<br>
<input class="button" accesskey="g" type="submit" value="$Text{"Send mail!"}" onclick="return submit_bounce();">
</form>
</p>
</td>
</tr>
</table>
<!-- end bounce form -->
|
