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# --
# Kernel/Output/HTML/Standard/AgentTicketCustomerMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketCustomerMessage.dtl,v 1.3 2005/06/15 03:51:34 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
if (document.compose.Subject.value == "") {
alert('$Text{"A message should have a subject!"}');
document.compose.Subject.focus();
return false;
}
else if (document.compose.Body.value == "") {
alert('$Text{"A message should have a body!"}');
document.compose.Body.focus();
return false;
}
else {
return true;
}
}
//-->
</script>
<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit()
{
document.spelling.Body.value = document.compose.Body.value;
window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
document.spelling.submit()
}
// -->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Follow up"}: $Data{"TicketNumber"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<br>
<table border="0" width="700" align="center" cellspacing="0" cellpadding="4">
<tr>
<td colspan="2" class="contenthead">$Text{"Options"}</td>
</tr>
<tr>
<td class="contentbody">
<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<input type="hidden" name="FormID" value="$Data{"FormID"}">
<table border="0" width="100%">
<tr>
<td width="15%" class="contentkey">$Text{"Subject"}:</td>
<td width="85%" class="contentvalue"><input type="text" name="Subject" value="" size="70"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Options"}:</td>
<td class="contentvalue">
<!-- dtl:block:SpellCheck -->
$Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$Text{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
$Env{"Box0"}<a href="#attachment" onmouseover="window.status='$Text{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}:</td>
<td class="contentvalue"><textarea name="Body" rows="15" cols="60" wrap="$Env{"BrowserWrap"}"></textarea>
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Attachment"}:</td>
<td class="contentvalue"><input name="file_upload" type="file" size="40" class="fixed"> <a name="attachment"></td>
</tr>
# should the customer user change the ticket state!
<dtl if ($Config{"CustomerPanelNextComposeState"} ne "0") { $Data{"NextStateString"} = "<tr><td class="contentkey">$Text{"Next state"}:</td><td class="contentvalue"> $Data{"NextStatesStrg"}</td></tr>"; }>
$Data{"NextStateString"}
#
</table>
<br>
<input class="button" accesskey="g" type="submit" value="$Text{"submit"}" onclick="return submit_compose();">
</form>
</td>
</tr>
</table>
<br>
<form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
<input type="hidden" name="Action" value="AgentSpelling">
<input type="hidden" name="Body" value="">
<input type="hidden" name="spell_lang" value="">
</form>
</td>
</tr>
</table>
<!-- end form -->
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