1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
|
# --
# AgentPhone.dtl - provides HTML form for phone
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketPhone.dtl,v 1.10 2005/08/05 08:11:45 rk Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
if (document.compose.Subject.value == "") {
alert('$Text{"A message should have a subject!"}');
document.compose.Subject.focus();
return false;
}
else if (isNaN(document.compose.Day.value) || isNaN(document.compose.Month.value) || isNaN(document.compose.Year.value) || isNaN(document.compose.Hour.value) || isNaN(document.compose.Minute.value)) {
alert('$Text{"Invalid date!"}');
return false;
}
else if (document.compose.Day.value < 1 || document.compose.Day.value > 31 || document.compose.Month.value < 1 || document.compose.Month.value > 31 || document.compose.Year.value < 999 || document.compose.Year.value > 10000 || document.compose.Hour.value < 0 || document.compose.Hour.value > 23 ||document.compose.Minute.value < 0 || document.compose.Minute.value > 59 ) {
alert('$Text{"Invalid date!"}');
return false;
}
<!-- dtl:block:TimeUnitsJs -->
else if (document.compose.TimeUnits.value != "") {
var reg = /^-{0,1}\d+?((\.|,){0,1}\d+?){0,1}$/;
if (reg.test(document.compose.TimeUnits.value) == false) {
alert('$Text{"Invalid time!"}');
document.compose.TimeUnits.focus();
return false;
}
}
else if (document.compose.TimeUnits.value == "" && $Config{"Ticket::Frontend::NeedAccountedTime"}) {
alert('$Text{"You need to account time!"}');
document.compose.TimeUnits.focus();
return false;
}
<!-- dtl:block:TimeUnitsJs -->
else {
return true;
}
}
//-->
</script>
<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit()
{
document.spelling.Body.value = document.compose.Body.value;
window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
document.spelling.submit()
}
// -->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="contenthead">
$Env{"Box0"}$Text{"Phone call"}: $Data{"TicketNumber"}$Env{"Box1"}
</td>
</tr>
$Include{"AgentTicketLocked"}
<tr>
<td class="mainbody">
<p>
<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="FormID" value="$QData{"FormID"}">
<input type="hidden" name="QueueID" value="$Data{"QueueID"}">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<table border="0" width="100%">
<tr>
<td width="20%" class="contentkey">$Text{"Subject"}:</td>
<td width="50%" class="contentvalue"><input type="text" name="Subject" value="$QData{"Subject"}" size="60"></td>
<td width="30%" rowspan="7" class="contentvalue">
# show customer info table
<!-- dtl:block:CustomerTable -->
<p align="left"><b>$Text{"Customer Info"}</b>:<br>$Data{"CustomerTable"}</p>
<!-- dtl:block:CustomerTable -->
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Options"}:</td>
<td class="contentvalue">
<!-- dtl:block:SpellCheck -->
$Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$Text{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
$Env{"Box0"}<a href="#attachment" onmouseover="window.status='$Text{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}:</td>
<td class="contentvalue"><textarea name="Body" rows="16" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$QData{"Body"}</textarea></td>
</tr>
<tr>
<td class="contentkey">$Text{"Attachment"}:</td>
<td class="contentvalue">
<table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
<tr>
<td>$QData{"Filename"}</td>
<td>$QData{"Filesize"}</td>
<td align="right"><input type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}"></td>
</tr>
<!-- dtl:block:Attachment -->
<tr>
<td colspan="2"><input name="file_upload" type="file" size="40" class="fixed"></td><td align="right"><input type="submit" name="AttachmentUpload" value="$Text{"Attach"}"><a name="attachment"></td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Next ticket state"}:</td>
<td class="contentvalue">$Data{"NextStatesStrg"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Pending Date"} ($Text{"for pending* states"}):</td>
<td class="contentvalue">$Data{"PendingDateString"} <font color="red" size="-2">$Text{"$Data{"Date invalid"}"}</font> </td>
</tr>
<!-- dtl:block:TimeUnits -->
<tr>
<td class="contentkey">$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</td>
<td class="contentvalue"><input type="text" name="TimeUnits" value="$QData{"TimeUnits"}" size="3"></td>
</tr>
<!-- dtl:block:TimeUnits -->
</table>
<br>
<input class="button" accesskey="g" type="submit" value="$Text{"submit"}" onclick="return submit_compose();">
</form>
<form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
<input type="hidden" name="Action" value="AgentSpelling">
<input type="hidden" name="Body" value="">
<input type="hidden" name="spell_lang" value="">
</form>
</p>
</td>
</tr>
</table>
<!-- end form -->
|
