# --
# AgentPhoneNew.dtl - provides HTML form for phone
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketPhoneNew.dtl,v 1.14 2005/08/17 15:09:05 rk Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
    if (document.compose.Subject.value == "") {
        alert('$Text{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (document.compose.Body.value == "") {
        alert('$Text{"A message should have a body!"}');
        document.compose.Body.focus();
        return false;
    }
    else if (isNaN(document.compose.Day.value) || isNaN(document.compose.Month.value) || isNaN(document.compose.Year.value) || isNaN(document.compose.Hour.value) || isNaN(document.compose.Minute.value)) {
        alert('$Text{"Invalid date!"}');
        return false;
    }
    else if (document.compose.Day.value < 1 || document.compose.Day.value > 31 || document.compose.Month.value < 1 || document.compose.Month.value > 31 || document.compose.Year.value < 999 || document.compose.Year.value > 10000 || document.compose.Hour.value < 0 || document.compose.Hour.value > 23 ||document.compose.Minute.value < 0 || document.compose.Minute.value > 59  ) {
        alert('$Text{"Invalid date!"}');
        return false;
    }
<!-- dtl:block:TimeUnitsJs -->
    else if (document.compose.TimeUnits.value != "") {
        var reg = /^-{0,1}\d+?((\.|,){0,1}\d+?){0,1}$/;
        if (reg.test(document.compose.TimeUnits.value) == false) {
            alert('$Text{"Invalid time!"}');
            document.compose.TimeUnits.focus();
            return false;
        }
    }
    else if (document.compose.TimeUnits.value == "" && $Config{"Ticket::Frontend::NeedAccountedTime"}) {
        alert('$Text{"You need to account time!"}');
        document.compose.TimeUnits.focus();
        return false;
    }
<!-- dtl:block:TimeUnitsJs -->
    else {
        return true;
    }
}
//-->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit()
{
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function FAQSubmit()
{
    window.open('', 'faq', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.faq.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function CustomerSubmit()
{
    window.open('', 'customer', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.customer.submit()
}
// -->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function clear_field()
{
    document.compose.From.value = "";
    document.compose.From.focus();
}
//-->
</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
  <td class="mainhead">
    $Env{"Box0"}$Text{"Phone call"} / $Text{"new ticket"}$Env{"Box1"}
  </td>
</tr>
<tr>
  <td class="mainbody">

#<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data">
#<input type="hidden" name="Action" value="$Env{"Action"}">
#<input type="hidden" name="Subaction" value="StoreNew">
#<input type="hidden" name="FormID" value="$QData{"FormID"}">
#<input type="hidden" name="ExpandCustomerName" value="2">
#<input type="hidden" name="Subject" value="Example Subject">
#<input type="hidden" name="Body" value="Name:
#Product:
#Comment:">
#<input type="submit" name="" value="Example Template">
#</form>
#<hr>

<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="StoreNew">
<input type="hidden" name="FormID" value="$QData{"FormID"}">
<input type="hidden" name="ExpandCustomerName" value="0">
<input type="hidden" name="AllUsers" value="0">
<input type="hidden" name="PreSelectedCustomerUser" value="">
<input type="hidden" name="SelectedCustomerUser" value="$Data{"CustomerUser"}">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
  <table border="0" width="100%">
  <tr>
    <td width="20%" class="contentkey">$Text{"From"}:</td>
    <td width="60%" class="contentvalue"><input type="text" name="From" value="$Data{"From"}" size="70"> <font color="red" size="-2">$Text{"$Data{"From invalid"}"}</font><br>
    $Data{"CustomerUserStrg"}
<dtl if ($Data{"CustomerUserStrg"} ne "") { $Data{"TakeThisCustomer"} = "<br><input type="submit" name="ExpandCustomerName2" value="$Text{"Take this Customer"}">"; }>
    $Data{"TakeThisCustomer"}
    <input type="submit" name="ExpandCustomerName1" value="$Text{"Search Customer"}">
    <input type="submit" name="" value="$Text{"Clear From"}" onclick="javascript:clear_field(); return false;">
    </td>
    <td width="20%" rowspan="10" class="contentkey">
# show customer info table
<!-- dtl:block:CustomerTable -->
    <p align="left"><b>$Text{"Customer Info"}</b>:<br>$Data{"CustomerTable"}</p>
<!-- dtl:block:CustomerTable -->
# --
#$Text{"FAQ-Search"}: $Env{"Box0"}<a href="" onclick="FAQSubmit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$Text{"Insert"}'; return true;">$Text{"Insert"}</a>$Env{"Box1"}
#<input type="text" name="FAQ" value="" onSubmit="document.compose.ExpandCustomerName.value='4';">

  </td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"To"}:</td>
    <td class="contentvalue">$Data{"ToStrg"} <font color="red" size="-2">$Text{"$Data{"Destination invalid"}"}</font></td>
  </td>
  </tr>
<!-- dtl:block:OwnerSelection -->
  <tr>
    <td class="contentkey">$Text{"Owner"}:</td>
    <td class="contentvalue">$Data{"OptionStrg"} $Env{"Box0"}<a href="" onclick="document.compose.ExpandCustomerName.value='3'; document.compose.AllUsers.value='1'; document.compose.submit(); return false;" onmouseout="window.status='';" onmouseover="window.status='$Text{"All Agents"}'; return true;">$Text{"All"}</a>$Env{"Box1"}</td>
  </tr>
<!-- dtl:block:OwnerSelection -->
  <tr>
    <td class="contentkey">$Text{"Subject"}:</td>
    <td class="contentvalue"><input type="text" name="Subject" value="$Data{"Subject"}" size="70"> <font color="red" size="-2">$Text{"$Data{"Subject invalid"}"}</font></td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Options"}:</td>
    <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
       $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$Text{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
       $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$Text{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
# --
# check if the faq link should be shown
# --
<dtl if ($Env{"UserIsGroupRo[faq]"} eq "Yes") { $Data{"FAQLink"} = "$Env{"Box0"}<a href="" onclick="FAQSubmit(); return false;" onmouseover="window.status='$Text{"FAQ"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}help-small.png">$Text{"FAQ"}</a>$Env{"Box1"}"; }>
        $Data{"FAQLink"}
       $Env{"Box0"}<a href="" onclick="CustomerSubmit(); return false;" onmouseover="window.status='$Text{"Customer"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}group-small.png">$Text{"Customer"}</a>$Env{"Box1"}
    </td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Text"}:</td>
    <td class="contentvalue">
    <textarea name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$Data{"Body"}</textarea>
    </td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Attachment"}:</td>
    <td class="contentvalue">
     <table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
       <tr><td>$QData{"Filename"}</td><td>$QData{"Filesize"}</td><td align="right"><input type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}"></td></tr>
<!-- dtl:block:Attachment -->
      <tr><td colspan="2">
       <input name="file_upload" type="file" size="40" class="fixed"></td><td align="right"><input type="submit" name="AttachmentUpload" value="$Text{"Attach"}"><a name="attachment">
       </td></tr>
       </table>
    </td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"CustomerID"}:</td>
    <td class="contentvalue"> <input type="text" name="CustomerID" value="$Data{"CustomerID"}" size="25"></td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Next ticket state"}:</td>
    <td class="contentvalue"> $Data{"NextStatesStrg"}</td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Pending Date"} ($Text{"for pending* states"}):</td>
    <td class="contentvalue">$Data{"PendingDateString"} <font color="red" size="-2">$Text{"$Data{"Date invalid"}"}</font></td>
  </tr>
  <tr>
    <td class="contentkey">$Text{"Priority"}:</td>
    <td class="contentvalue"> $Data{"PriorityStrg"}</td>
  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField2"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField3"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField3"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField4"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField4"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField5"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField5"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField6"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField6"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField7"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField7"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Data{"TicketFreeKeyField8"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTextField8"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
#  </tr>
#  <tr>
#    <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
#    <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
#  </tr>
<!-- dtl:block:TimeUnits -->
  <tr>
    <td class="contentkey">$Text{"Time units"}$Text{"$Config{"Ticket::Frontend::TimeUnits"}"}:</td>
    <td class="contentvalue"> <input type="text" name="TimeUnits" value="$Data{"TimeUnits"}" size="3"></td>
  </tr>
<!-- dtl:block:TimeUnits -->
  </table>
<br>
<input class="button" accesskey="g" type="submit" name="Create" value="$Text{"create"}" onclick="return submit_compose();">
</form>

<form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
  <input type="hidden" name="Action" value="AgentSpelling">
  <input type="hidden" name="Body" value="">
  <input type="hidden" name="spell_lang" value="">
</form>

<form action="$Env{"CGIHandle"}" method="post" name="faq" target="faq">
  <input type="hidden" name="Action" value="FAQ">
  <input type="hidden" name="Nav" value="None">
  <input type="hidden" name="Body" value="">
  <input type="hidden" name="Subject" value="">
  <input type="hidden" name="What" value="">
</form>

<form action="$Env{"CGIHandle"}" method="post" name="customer" target="customer">
  <input type="hidden" name="Action" value="AdminCustomerUser">
  <input type="hidden" name="Nav" value="None">
  <input type="hidden" name="Subject" value="">
  <input type="hidden" name="What" value="">
</form>

  </td>
</tr>
</table>
<!-- end form -->