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# --
# AgentTicketZoomStatus.dtl - provides HTML for AgentTicketZoom
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# 2002 Stefan Wintermeyer <stefan@otrs.org>
# --
# $Id: AgentTicketZoomStatus.dtl,v 1.6 2005/09/18 13:59:00 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start ticket status -->
<table border="0" cellspacing="1" cellpadding="0" width="100%">
<tr valign="top">
<td><b>$Text{"State"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"Priority"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"Queue"}:</b></td>
<td><font color="red"><div title="$QData{"Queue"}">$QData{"Queue","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"Locked"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"Lock"}"}"}">$Quote{"$Text{"$Data{"Lock"}"}","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"CustomerID"}:</b></td>
<td><a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","18"}</a></td>
</tr>
<tr valign="top">
<td><b>$Text{"Accounted time"}:</b></td>
<td>$Data{"TicketTimeUnits"}</td>
</tr>
<tr valign="top">
<td><b>$Text{"Escalation in"}:</b></td>
<td>$Data{"TicketOverTime"}</td>
</tr>
# --
# use ticket is pending
# --
<dtl if ($Data{"PendingUntil"} ne "") { $Data{"PendingUntilString"} = "<tr valign="top"><td><b>$Text{"Pending till"}:</b></td><td>$Data{"PendingUntil"}</td></tr>"; }>
$Data{"PendingUntilString"}
<tr valign="top">
<td><b>$Text{"Owner"}:</b></td>
<td><div title="$QData{"Owner"} ($QData{"UserFirstname"}$QData{"UserLastname"})">$QData{"Owner","18"} ($Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"})</div></td>
</tr>
# --
# object links
# --
<tr valign="top">
<td><b>$Text{"Linked"} ($Text{"Normal"}):</b></td>
<td>
<!-- dtl:block:LinkNormal -->
<a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>
<!-- dtl:block:LinkNormal -->
</td>
</tr>
<tr valign="top">
<td><b>$Text{"Linked"} ($Text{"Parent"}):</b></td>
<td>
<!-- dtl:block:LinkParent -->
<a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>
<!-- dtl:block:LinkParent -->
</td>
</tr>
<tr valign="top">
<td><b>$Text{"Linked"} ($Text{"Child"}):</b></td>
<td>
<!-- dtl:block:LinkChild -->
<a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>
<!-- dtl:block:LinkChild -->
</td>
</tr>
# --
# use this if you want to show TicketFreeKey1-8 and TicketFreeText1-8
# --
<dtl if ($Data{"TicketFreeText1"} ne "") { $Data{"TicketFreeString1"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText2"} ne "") { $Data{"TicketFreeString2"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText3"} ne "") { $Data{"TicketFreeString3"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText4"} ne "") { $Data{"TicketFreeString4"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText5"} ne "") { $Data{"TicketFreeString5"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText6"} ne "") { $Data{"TicketFreeString6"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText7"} ne "") { $Data{"TicketFreeString7"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeText8"} ne "") { $Data{"TicketFreeString8"} = "<tr valign="top"><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeTime1"} ne "") { $Data{"TicketFreeString9"} = "<tr valign="top"><td><b>$Text{"$Config{"TicketFreeTimeKey1"}"}:</b></td><td><div title="$TimeShort{"$QData{"TicketFreeTime1"}"}">$TimeShort{"$QData{"TicketFreeTime1"}"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeTime2"} ne "") { $Data{"TicketFreeString10"} = "<tr valign="top"><td><b>$Text{"$Config{"TicketFreeTimeKey2"}"}:</b></td><td><div title="$TimeShort{"$QData{"TicketFreeTime2"}"}">$TimeShort{"$QData{"TicketFreeTime2"}"}</div></td></tr>"; }>
$Data{"TicketFreeString1"}
$Data{"TicketFreeString2"}
$Data{"TicketFreeString3"}
$Data{"TicketFreeString4"}
$Data{"TicketFreeString5"}
$Data{"TicketFreeString6"}
$Data{"TicketFreeString7"}
$Data{"TicketFreeString8"}
$Data{"TicketFreeString9"}
$Data{"TicketFreeString10"}
</table>
# show customer info table
<!-- dtl:block:CustomerTable -->
<p align="left"><hr><b>$Text{"Customer Info"}:</b> $Data{"CustomerTable"}<hr></p>
<!-- dtl:block:CustomerTable -->
<!-- end ticket status -->
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