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# --
# CustomerStatusView.dtl - html for ticket status view (all tickets)
# Copyright (C) 2002 Phil Davis <phil.davis at itaction.co.uk>
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: CustomerStatusView.dtl,v 1.21 2005/03/27 11:38:46 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
# check show closed tickets link
<dtl set $Data{"ClosedTicketText"} = "Show closed Tickets">
<dtl if ($Data{"ShowClosed"} eq "1") { $Data{"ClosedTicketText"} = "Don't show closed Tickets"; }>
<dtl if ($Data{"ShowClosed"} eq "1") { $Data{"ClosedLink"} = "ShowClosedTickets=0"; }>
<dtl if ($Data{"ShowClosed"} eq "0") { $Data{"ClosedLink"} = "ShowClosedTickets=1"; }>
#
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="1">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"$Data{"Type"}"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="menu">
$Text{"Ticket"} <b>$Data{"Result"}</b> $Text{"of"} $Data{"TotalHits"} -
$Text{"Site"}: $Data{"SiteNavBar"} -
(<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=&Order=&Limit=$Data{"Limit"}&$Data{"ClosedLink"}&Type=$Data{"Type"}">$Text{"$Data{"ClosedTicketText"}"}</a>)
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td align="center" class="mainbody">
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<th width="10%">$Config{"Ticket::Hook"}<br>
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Ticket&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Ticket&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
<th width="20%">$Text{"Age"}<br>
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Age&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Age&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
<th width="30%">$Text{"Subject"}</th>
<th width="15%">$Text{"State"}<br>
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=State&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=State&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
<th width="15%">$Text{"Queue"}<br>
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Queue&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Queue&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
<th width="10%">$Text{"Owner"}<br>
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Owner&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
<a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=Owner&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
# <th width="10%">$Text{"CustomerID"}<br>
# <a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=CustomerID&Order=Up&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort upward"}'; return true;" onmouseout="window.status='';">$Text{"U"}</a> /
# <a href="$Env{"Baselink"}Action=$Env{"Action"}&SortBy=CustomerID&Order=Down&Limit=$Data{"Limit"}&ShowClosedTickets=$Data{"ShowClosed"}&Type=$Data{"Type"}" onmouseover="window.status='$Text{"sort downward"}'; return true;" onmouseout="window.status='';">$Text{"D"}</a></th>
</tr>
<!-- dtl:block:Record -->
<dtl if ($Env{"Color"} eq "") { $Env{"Color"} = "searchpassive"; }>
<tr>
<td align="center" class="$Env{"Color"}"><a href="$Env{"Baselink"}Action=CustomerTicketZoom&TicketID=$Data{"TicketID"}" onmouseover="window.status='$Text{"Zoom"}'; return true;" onmouseout="window.status='';">$Data{"TicketNumber"}</a></td>
<td class="$Env{"Color"}">$QData{"Age","20"}</td>
<td class="$Env{"Color"}"><div title="$QData{"Subject","80"}">$QData{"Subject","36"}</div></td>
<td class="$Env{"Color"}"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div></td>
<td class="$Env{"Color"}"><div title="$Quote{"$Data{"Queue"}"}">$Quote{"$Data{"Queue"}","18"}</div></td>
<td class="$Env{"Color"}"><div title="$Quote{"$Data{"Owner"}"}">$Quote{"$Data{"Owner"}","18"}</div></td>
# <td class="$Env{"Color"}"><div title="$Quote{"$Data{"CustomerID"}"}">$Quote{"$Data{"CustomerID"}","18"}</div>
# <div title="$QData{"CustomerName"}">$QData{"CustomerName","15"}</div>
# </td>
</tr>
<dtl if ($Env{"Color"} eq "searchactive") { $Env{"Color"} = ""; }>
<dtl if ($Env{"Color"} eq "searchpassive") { $Env{"Color"} = "searchactive"; }>
<!-- dtl:block:Record -->
</table>
</td>
</tr>
</table>
<!-- end form -->
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