1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
|
# --
# CustomerMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: CustomerTicketMessage.dtl,v 1.1 2005/03/27 11:37:36 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<!-- This java script is just for nice to have funktions! -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
if (document.compose.Subject.value == "") {
alert('$Text{"A message should have a subject!"}');
document.compose.Subject.focus();
return false;
}
else if (document.compose.Body.value == "") {
alert('$Text{"A message should have a body!"}');
document.compose.Body.focus();
return false;
}
else {
return true;
}
}
//-->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Follow up"}: $Data{"TicketNumber"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<p>
<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="QueueID" value="$Data{"QueueID"}">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<input type="hidden" name="NextScreen" value="$Data{"NextScreen"}">
<table border="0" width="100%">
<tr>
<td width="15%">$Text{"Subject"}:</td>
<td width="85%"><input type="text" name="Subject" value="$QData{"Subject"}" size="60"></td>
</tr>
<tr>
<td valign="top">$Text{"Text"}:</td><td>
<textarea name="Body" rows="15" cols="60" wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea>
</td>
</tr>
<tr>
<td>$Text{"Attachment"}:</td><td><input name="file_upload" type="file" size="40" class="fixed"> <a name="attachment"></td>
</tr>
# should the customer user change the ticket state!
<dtl if ($Config{"CustomerPanelNextComposeState"} ne "0") { $Data{"NextStateString"} = "<tr><td>$Text{"Next state"}:</td><td> $Data{"NextStatesStrg"}</td></tr>"; }>
$Data{"NextStateString"}
#
</table>
<br>
<input class="button" type="submit" value="$Text{"submit"}" onclick="return submit_compose();">
</form>
</p>
</td>
</tr>
</table>
<!-- end form -->
|
