1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
|
# --
# CustomerMessageNew.dtl - provides HTML form for customer message
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: CustomerTicketMessageNew.dtl,v 1.3 2005/09/11 11:49:52 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<!-- This java script is just for nice to have funktions! -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
if (document.compose.Subject.value == "") {
alert('$Text{"A message should have a subject!"}');
document.compose.Subject.focus();
return false;
}
else if (document.compose.Body.value == "") {
alert('$Text{"A message should have a body!"}');
document.compose.Body.focus();
return false;
}
else {
return true;
}
}
//-->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3" cols="1">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"new ticket"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<br>
<table border="0" width="650" align="center" cellspacing="0" cellpadding="4">
<tr>
<td colspan="2" class="contenthead">$Text{"Options"}</td>
</tr>
<tr>
<td class="contentbody">
<form action="$Env{"CGIHandle"}" method="post" name="compose" enctype="multipart/form-data">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="StoreNew">
<input type="hidden" name="TicketID" value="$Data{"TicketID"}">
<table border="0">
<tr>
<td width="20%" class="contentkey">$Text{"To"}:</td>
<td width="80%" class="contentvalue">$Data{"ToStrg"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Subject"}:</td>
<td class="contentvalue"><input type="text" name="Subject" value="$QData{"Subject"}" size="60"></td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}:</td>
<td class="contentvalue"><textarea name="Body" rows="15" cols="60" wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea>
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Attachment"}:</td>
<td class="contentvalue"><input name="file_upload" type="file" size="40" class="fixed"> <a name="attachment"></td>
</tr>
# should the customer user change the ticket state!
<dtl if ($Config{"CustomerPriority"} ne "0") { $Data{"PriorityString"} = "<tr><td class="contentkey">$Text{"Priority"}:</td><td class="contentvalue"> $Data{"PriorityStrg"}</td></tr>"; }>
$Data{"PriorityString"}
# <tr>
# <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Data{"TicketFreeKeyField2"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTextField2"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Data{"TicketFreeKeyField3"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTextField3"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Data{"TicketFreeKeyField4"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTextField4"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTime1"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td>
# <td class="contentvalue">$Data{"TicketFreeTime2"}</td>
# </tr>
</table>
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" accesskey="g" type="submit" value="$Text{"submit"}" onclick="return submit_compose();">
</td>
</tr>
</table>
</form>
<br>
</td>
</tr>
</table>
<!-- end form -->
|
