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# --
# Kernel/System/AutoResponse.pm - lib for auto responses
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AutoResponse.pm,v 1.9 2005/11/05 15:46:12 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::AutoResponse;
use strict;
use Kernel::System::Queue;
use vars qw($VERSION);
$VERSION = '$Revision: 1.9 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get common opjects
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(DBObject ConfigObject LogObject)) {
die "Got no $_" if (!$Self->{$_});
}
if (!$Self->{QueueObject}) {
$Self->{QueueObject} = Kernel::System::Queue->new(%Param);
}
return $Self;
}
# --
sub AutoResponseAdd {
my $Self = shift;
my %Param = @_;
# check needed stuff
foreach (qw(Name ValidID Response AddressID TypeID Charset UserID Subject)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
# db quote
foreach (qw(Name Comment Response Charset Subject)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}) || '';
}
foreach (qw(ValidID TypeID AddressID UserID)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}, 'Integer');
}
# sql
my $SQL = "INSERT INTO auto_response " .
" (name, valid_id, comments, text0, text1, type_id, system_address_id, " .
" charset, create_time, create_by, change_time, change_by)" .
" VALUES " .
" ('$Param{Name}', $Param{ValidID}, '$Param{Comment}', '$Param{Response}', " .
" '$Param{Subject}', $Param{TypeID}, $Param{AddressID}, '$Param{Charset}', " .
" current_timestamp, $Param{UserID}, current_timestamp, $Param{UserID})";
if ($Self->{DBObject}->Do(SQL => $SQL)) {
return 1;
}
else {
return;
}
}
# --
sub AutoResponseGet {
my $Self = shift;
my %Param = @_;
# check needed stuff
if (!$Param{ID}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need ID!");
return;
}
# db quote
foreach (qw(ID)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}, 'Integer');
}
# sql
my $SQL = "SELECT name, valid_id, comments, text0, text1, " .
" type_id, system_address_id, charset " .
" FROM " .
" auto_response " .
" WHERE " .
" id = $Param{ID}";
if (!$Self->{DBObject}->Prepare(SQL => $SQL)) {
return;
}
if (my @Data = $Self->{DBObject}->FetchrowArray()) {
my %Data = (
ID => $Param{ID},
Name => $Data[0],
Comment => $Data[2],
Response => $Data[3],
ValidID => $Data[1],
Subject => $Data[4],
TypeID => $Data[5],
AddressID => $Data[6],
Charset => $Data[7],
);
return %Data;
}
else {
return;
}
}
# --
sub AutoResponseUpdate {
my $Self = shift;
my %Param = @_;
# check needed stuff
foreach (qw(ID Name ValidID Response AddressID Charset UserID Subject)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
# db quote
foreach (qw(Name Comment Response Charset Subject)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}) || '';
}
foreach (qw(ID ValidID TypeID AddressID UserID)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}, 'Integer');
}
# sql
my $SQL = "UPDATE auto_response SET " .
" name = '$Param{Name}', " .
" text0 = '$Param{Response}', " .
" comments = '$Param{Comment}', " .
" text1 = '$Param{Subject}', " .
" type_id = $Param{TypeID}, " .
" system_address_id = $Param{AddressID}, " .
" charset = '$Param{Charset}', " .
" valid_id = $Param{ValidID}, " .
" change_time = current_timestamp, " .
" change_by = $Param{UserID} " .
" WHERE " .
" id = $Param{ID}";
if ($Self->{DBObject}->Do(SQL => $SQL)) {
return 1;
}
else {
return;
}
}
# --
sub AutoResponseGetByTypeQueueID {
my $Self = shift;
my %Param = @_;
my %Data;
# check needed stuff
foreach (qw(QueueID Type)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
# db quote
foreach (qw(Type)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}) || '';
}
foreach (qw(QueueID)) {
$Param{$_} = $Self->{DBObject}->Quote($Param{$_}, 'Integer');
}
# SQL query
my $SQL = "SELECT ar.text0, ar.text1, ar.charset" .
" FROM " .
" auto_response_type art, auto_response ar, queue_auto_response qar ".
" WHERE " .
" qar.queue_id = $Param{QueueID} " .
" AND " .
" art.id = ar.type_id " .
" AND " .
" qar.auto_response_id = ar.id " .
" AND " .
" art.name = '$Param{Type}'";
$Self->{DBObject}->Prepare(SQL => $SQL);
while (my @Row = $Self->{DBObject}->FetchrowArray()) {
$Data{Text} = $Row[0];
$Data{Subject} = $Row[1];
$Data{Charset} = $Row[2];
}
my %Adresss = $Self->{QueueObject}->GetSystemAddress(
QueueID => $Param{QueueID},
);
# COMPAT: 2.1
$Data{Realname} = $Adresss{RealName};
$Data{Address} = $Adresss{Email};
return (%Adresss, %Data);
}
# --
1;
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