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# --
# Kernel/System/LinkObject/Ticket.pm - to link ticket objects
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: Ticket.pm,v 1.5 2005/09/18 13:53:16 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::LinkObject::Ticket;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.5 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub Init {
my $Self = shift;
my %Param = @_;
return 1;
}
sub FillDataMap {
my $Self = shift;
my %Param = @_;
foreach (qw(ID)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Param{ID}, UserID => $Self->{UserID});
return (
Text => 'T:'.$Ticket{TicketNumber},
Number => $Ticket{TicketNumber},
ID => $Param{ID},
Object => 'Ticket',
FrontendDest => "Action=AgentTicketZoom&TicketID=",
);
}
sub BackendLinkObject {
my $Self = shift;
my %Param = @_;
if ($Param{LinkObject1} eq 'Ticket' && $Param{LinkObject2} eq 'Ticket') {
# add ticket hostory
my $SlaveTicketNumber = $Self->{TicketObject}->TicketNumberLookup(
TicketID => $Param{LinkID2},
UserID => $Self->{UserID},
);
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{LinkID1},
CreateUserID => $Self->{UserID},
HistoryType => 'TicketLinkAdd',
Name => "\%\%$SlaveTicketNumber\%\%$Param{LinkID2}\%\%$Param{LinkID1}",
);
# added slave ticket history
my $MasterTicketNumber = $Self->{TicketObject}->TicketNumberLookup(
TicketID => $Param{LinkID1},
UserID => $Self->{UserID},
);
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{LinkID2},
CreateUserID => $Self->{UserID},
HistoryType => 'TicketLinkAdd',
Name => "\%\%$MasterTicketNumber\%\%$Param{LinkID1}\%\%$Param{LinkID2}",
);
}
return 1;
}
sub BackendUnlinkObject {
my $Self = shift;
my %Param = @_;
if ($Param{LinkObject1} eq 'Ticket' && $Param{LinkObject2} eq 'Ticket') {
# add ticket hostory
my $SlaveTicketNumber = $Self->{TicketObject}->TicketNumberLookup(
TicketID => $Param{LinkID1},
UserID => $Self->{UserID},
);
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{LinkID2},
CreateUserID => $Self->{UserID},
HistoryType => 'TicketLinkDelete',
Name => "\%\%$SlaveTicketNumber\%\%$Param{LinkID2}\%\%$Param{LinkID1}",
);
# added slave ticket history
my $MasterTicketNumber = $Self->{TicketObject}->TicketNumberLookup(
TicketID => $Param{LinkID2},
UserID => $Self->{UserID},
);
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{LinkID1},
CreateUserID => $Self->{UserID},
HistoryType => 'TicketLinkDelete',
Name => "\%\%$MasterTicketNumber\%\%$Param{LinkID1}\%\%$Param{LinkID2}",
);
}
return 1;
}
sub LinkSearchParams {
my $Self = shift;
my %Param = @_;
return (
{ Name => 'TicketNumber', Text => 'Ticket#'},
{ Name => 'TicketFulltext', Text => 'Fulltext'},
);
}
sub LinkSearch {
my $Self = shift;
my %Param = @_;
my %Search = ();
my @ResultWithData = ();
if ($Param{TicketFulltext}) {
$Param{TicketFulltext} = '*'.$Param{TicketFulltext}.'*';
%Search = (
From => $Param{TicketFulltext},
To => $Param{TicketFulltext},
Cc => $Param{TicketFulltext},
Subject => $Param{TicketFulltext},
Body => $Param{TicketFulltext},
ContentSearch => 'OR',
);
}
my @TicketIDs = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
%Param,
%Search,
);
foreach (@TicketIDs) {
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $_,
UserID => $Self->{UserID},
);
push (@ResultWithData, {
%Ticket,
ID => $_,
Number => $Ticket{TicketNumber},
},
);
}
return @ResultWithData;
}
sub LinkItemData {
my $Self = shift;
my %Param = @_;
my $Body = '';
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Param{ID});
my @ArticleBox = $Self->{TicketObject}->ArticleContentIndex(TicketID => $Param{ID});
foreach my $Article (reverse @ArticleBox) {
$Body .= $Article->{Body};
}
return (
%Ticket,
ID => 123,
Title => $Ticket{Title},
Number => $Ticket{TicketNumber},
Body => $Body,
);
}
1;
|
